Implementation manager Jobs in Vancouver, BC

The City of North Vancouver is the urban core of the beautiful North Shore and has a long-term vision to be “The Healthiest Small City in the World”, with five key priorities to be a City for People, a Resilient City, a Vibrant City, a Connected City and a Prosperous City.

The City is seeking a Senior Project Manager on a 2-year term to lead the system implementation of the UrbanDevelopment Applications process (DAP), a complex enterprise-level permitting system spanning Planning and Development, IT, and other departments. Reporting to the DAP Transformation Program Management Office, this role is accountable for overall project delivery, guiding vendor implementation, managing risks, and delivering a system that meets operational and customer-service goals.

This high-visibility role requires previous DAP system implementation experience, strong municipal knowledge, stakeholder management expertise, and a proven ability to lead cross-functional teams and vendors through complex, technology-enabled process transformations.

Key Responsibilities

• Accountable for the overall timely and successful delivery of the DAP System implementation, ensuring objectives are met within scope, schedule, and budget.
• Lead the overall planning, coordination, and deployment of the DAP System implementation across Planning and Development, IT, and other City departments.
• Collaborate with the System implementation partner to :
• Define and implement the project management approach, including methodology, governance, reporting standards, and best practices
• Develop and maintain high-level project plans, schedules, milestones, and budgets in partnership with internal teams.
• Identify, assess, and manage project risks, coordinating mitigation strategies and escalating as needed.
• Delivery all System Development Life Cycle (SDLC) activities, including planning, testing, training, and go-live.
• Lead Data cleansing and migration and other cutover activities
• Serve as the primary liaison with the system implementer, coordinating priorities, tracking dependencies, and managing vendor performance.
• Oversee vendor contracts, including Statement of Work (SOW), change requests, service levels, and deliverables.
• Mobilize internal resources and direct project activities to maintain schedule and quality.
• Manage internal stakeholders, facilitating decision-making, resolving issues, and maintaining alignment across departments.
• Oversee project budget, monitor expenditures, review vendor invoices, and address variances
• Work with the PMO and Change Manager to implement project communication strategies and support change management activities
• Report project status, including budget and risk updates, to leadership.
• Assess and improve project delivery practices, governance, and organizational capability.

The City is looking for a PMP-certified project manager with proven experience implementing Development Application Process (DAP) system or a similar enterprise-level permitting system experience, with experience in modern cloud-based solutions required. The role requires experience in a municipal environment and a solid understanding of planning, development, and permitting processes. We are seeking someone with strong leadership, stakeholder management, and communication skills, who can effectively lead cross-functional teams and manage vendors, contracts, and deliverables. The successful candidate must be able to collaborate across business teams, IT, and system implementers, and have experience managing complex projects, including budgets, risks, schedules, and change management.

During the recruitment process, applicants will be requested to provide a current Police Information Check (PIC).

We offer an attractive remuneration and benefits package for this exempt position, including a compressed work schedule. The salary range is $126,516 to $147,708 annually (2024 rates). Salary offered will be commensurate with education, experience and internal parity.

If you are passionate about making the City of North Vancouver an even greater place to live, work and play, apply online through the Career Portal at www.cnv.org by Monday, December 22, 2025. Revised : this posting will remain open until filled.

We are committed to being an inclusive employer—one that reflects the diversity of our community and values the unique contributions of each person. Guided by our core values and Council’s vision for an open and inclusive city, we work to create respectful, safe, and accessible workplaces. We regularly review and improve our hiring practices to help identify and remove barriers. Through ongoing learning, we continue to address any that remain.

We welcome applications from all qualified candidates. If you need an accommodation during the selection process, or are having trouble completing or submitting your application, please contact us at hr@cnv.org. We’re here to support your full participation.

Thank you for your interest in the City of North Vancouver.

We respectfully acknowledge that we live and work on the traditional and unceded territories of the Sḵwx̱ wú7mesh Úxwumixw (Squamish Nation) and səlilwətaɬ (Tsleil-Waututh Nation). The City of North Vancouver is committed to Reconciliation with these Nations, who have lived on these lands since time immemorial.

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