Implementation manager Jobs in Halifax, NS

Why Opus?

At Opus, integrity isn't just a principle. It's how we do business. As an independently owned company operating in seven countries, we’ve built our success by staying true to our values : questioning everything, embracing change, building not buying, winning together, and doing the right thing. Our employees see the difference - we’re a certified Great Place to Work® in Canada, the USA, Ireland, and the Philippines. If you share our beliefs and want to be part of a team that values innovation, accountability, and doing the job right, we’d love to connect.

As an Implementation Advisor, you will play an important role in guiding clients through the implementation process. You will oversee each new client onboarding as a project, monitoring progress to ensure timely milestone completions and escalating to appropriate stakeholders when needed. You will also coordinate client meetings and collaborate with cross-functional teams to support a seamless transition from sales to operations. This role is ideal for someone with strong organizational skills, attention to detail, and a passion for delivering excellent client service.

Key Responsibilities :

Project Milestone Management :

• Monitor project milestones for accuracy and timely completion.
• Track progress, identify risks, and take proactive actions to mitigate delays.

Client Engagement & Communication :

System Setup & Configuration :

Client Introduction & Onboarding :

Kickoff & Progress Calls :

Reporting & Risk Management :

Team & Cross-Functional Collaboration :

Handoff & Transition to Operations :

Required Skills & Qualifications :

We want to give our colleagues the best start possible. That’s why we provide regular in-office training during your first few months, giving you the tools and knowledge to thrive. Once you’re up to speed and confident in your role, you’ll have the flexibility to transition to our hybrid work model which is currently one day per week in office.