Implementation manager Jobs in Ottawa, ON
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Implementation manager • ottawa on
Last updated: 2 days ago
We are Canada’s largest and fastest-growing business communications provider.We provide a variety of solutions designed to improve the way Canadian organizations connect.
Customers trust net2phone C...Show moreLast updated: 3 days ago
SAP HCM - Human Capital Management Specialist.Please note we are specifically looking for those experienced in the following SAP modules : Time, Benefits & Payroll.
Security Clearance Required - ...Show moreLast updated: 30+ days ago
Payroll Implementation Specialist.At EY, we’re all in to shape your future with confidence.We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever y...Show moreLast updated: 30+ days ago
A leading multinational consulting firm is seeking a Lead WFM Consultant for an 8-month remote contract, with potential for renewal.
This role involves participation in the implementation lifecycle,...Show moreLast updated: 2 days ago
The RBC Senior Manager, Client Implementation (Trade) role is your opportunity to become a critical member of the Implementation and Integration team, where you’ll drive exceptional client experien...Show moreLast updated: 3 days ago
ServiceNow Technical Implementation Specialist.Be among the first 25 applicants.A global professional services organization, which includes being a vital services partner to the world’s major cloud...Show moreLast updated: 18 days ago
SelectCom is looking for In-house.We are looking for a highly organized and detailed Implementation specialist who will be tasked with working with clients and growing our portfolio of Cloud Teleph...Show moreLast updated: 30+ days ago
A leading technology firm in Ontario is seeking a Senior Director / VP, Healthcare Implementation & Innovation to champion the deployment of their AI-driven monitoring platform across healthcare in...Show moreLast updated: 30+ days ago
A financial services firm is seeking a Client Operations Manager to coordinate client transitions within their Defined Contribution solutions.
This role involves managing multiple implementations, e...Show moreLast updated: 30+ days ago
IT Implementation Specialist position at L3Harris Technologies.L3Harris is dedicated to recruiting and developing high‑performing talent passionate about what they do.
Our employees share a unified ...Show moreLast updated: 30+ days ago
A leading financial institution in Ottawa is looking for a Senior Manager specializing in Client Implementation for Trade.
This role involves overseeing the implementation processes for corporate cl...Show moreLast updated: 3 days ago
IT Cyber Implementation Specialist page is loaded## IT Cyber Implementation Specialistlocations : Ottawatime type : Full timeposted on : Posted Todayjob requisition id : 119137 • •About This Role...Show moreLast updated: 30+ days ago
Food Cycle Science (FCS) Corporation designs, sells and distributes food waste management solutions that aim to tackle the ever‑growing problem of food waste.
We are revolutionizing food waste manag...Show moreLast updated: 3 days ago
Une entreprise de services professionnels recherche un(e) consultant(e) en mise en œuvre du WFM de Ceridian Dayforce pour contribuer à la mise en œuvre de solutions pour les clients.Le candidat idé...Show moreLast updated: 5 days ago
Based in Ottawa, our client is one of the largest social housing providers in Ontario and the second largest in Ontario, providing nearly 15,000 homes for about 32,000 seniors, parents, children, s...Show moreLast updated: 30+ days ago
Our client, a leading SaaS subscription management platform provider, is seeking an.This role is suited to an individual contributor who enjoys technical problem-solving, structured delivery work, ...Show moreLast updated: 14 days ago
CAE Defence & Security Canada is seeking a Cyber Implementation Specialist to lead the design integration and operationalization of cybersecurity solutions across all CAE D&S Canada program...Show moreLast updated: 30+ days ago
Clinical Implementation Specialist, Advanced Orthodontics.Bring your expertise in orthodontics to the world’s largest manufacturer of professional dental products and technologies, Dentsply Sirona....Show moreLast updated: 14 days ago
Implementation Manager
VersatureOttawa, ON, CAFull-time +1
- Promoted
SAP HCM Implementation Consultant
TalentVaultOttawa, ON, CanadaFull-time
Payroll Implementation Specialist
EYOttawa, ON, CAFull-time
Senior WFM Implementation Lead (Remote)
CB CanadaOttawa H2B, ON, CanadaRemote
Full-time
Senior Manager, Client Implementation (Trade)
0000050007 Royal Bank of CanadaOttawa, ON, CAFull-time
ServiceNow Technical Implementation Specialist
AccentureOttawa, ON, CAFull-time
Implementation Specialist - In Office
SELECTCOM INCOttawa, ON, CAFull-time
VP, Healthcare AI Implementation & Innovation
LumenixOttawa, ON, CAFull-time
DC Implementation & Transition Manager
Stryker CorporationOttawa, ON, CAFull-time
IT Implementation Specialist
L3Harris TechnologiesOttawa, ON, CAFull-time
Senior Trade Implementation Manager
Royal Bank of Canada>Ottawa, ON, CAFull-time
IT Cyber Implementation Specialist
CAE IncOttawa, ON, CAFull-time
Commercial Operations and Implementation Lead
Food Cycle ScienceOttawa, ON, CAFull-time
Consultant Dayforce WFM — Implémentation et Déploiement
BDO CanadaOttawa, ON, CAFull-time
Community Housing – Director Project Implementation
Stonewood Group Inc.Ottawa, ON, CAFull-time
Implementation Specialist
Drake InternationalOttawa, ON, CanadaPermanent
IT Cyber Implementation Specialist
CAEOttawa, Ontario, CanadaFull-time
Clinical Implementation Specialist, Advanced Orthodontics
Dentsply SironaOttawa, ON, CAFull-time
- Brampton, ON (from $ 107,250 to $ 500,000 year)
- Winnipeg, MB (from $ 58,493 to $ 263,938 year)
- Halifax, NS (from $ 80,000 to $ 189,914 year)
- St. Albert, AB (from $ 94,497 to $ 176,115 year)
- St. Catharines, ON (from $ 94,497 to $ 176,115 year)
- Richmond Hill, ON (from $ 122,511 to $ 167,700 year)
- Old toronto, ON (from $ 96,647 to $ 167,700 year)
- Toronto, ON (from $ 96,565 to $ 167,700 year)
- St. John's, NL (from $ 94,878 to $ 167,700 year)
- Vancouver, BC (from $ 95,152 to $ 165,848 year)
Implementation Manager
VersatureOttawa, ON, CA3 days ago
Job type
- Full-time
- Permanent
Job descriptionCollaborating internally between internal teams to execute service upgrades and downgrades. A few tasks they handle include account closures, enabling features, user creation and removals, and call flow configuration on existing business accounts. Our CSC’s also get to step away from the computer and stretch their legs while fulfilling equipment and accessory orders. We fulfill orders within 24h, and often customers have their new products in hand the next day, ready to use. Coaching your team of specialists to be high performing and client‑focused product experts who guide customers along the right path. Monitoring quality of customer experience using CSAT metrics and proactively reporting to the team and management. Providing guidance to the team to assist in handling customer escalations, as well as acting as an escalation point to the customer. Conducting audits to improve processes and provide timely feedback. Driving revenue into the organization, by achieving timely activations to target. Partnering with the Sales and Customer Success teams to ensure a seamless transition throughout the start of the customer's lifecycle to ensure an outstanding customer experience. Developing a strong understanding of our products and services to establish yourself as a product expert. Recruiting team members and monitoring performance on a consistent basis. Updating and maintaining implementation and enablement documentation. Enhancing current processes through identifying inefficiencies, and applying a solution‑oriented approach. Management experience, ideally with a team of 5 or more direct reports Strong leadership and project management skills Cross‑functional collaboration and communication experience Proven track record of achieving targets without sacrificing customer satisfaction Excited to enhance processes to enable exceptional experiences for team members and customers Healthy curiosity and a willingness to learn by taking chances Positive outlook, fun, and flexible to pivots in the business Join an amazing team culture who values work life balance. A collaborative environment that values input. Training via multiple sources (LMS, 1‑on‑1, internal knowledge base, webinars, even trivia!) Accessible team socials (virtual and in person). Learning opportunities and growth. Paid time off, sick & family days as well as paid volunteer days. Dog Friendly office. Breakfast options, beverages and a snack bar. $2,000 in health & wellness benefits.
What we do.
We are Canada’s largest and fastest-growing business communications provider. We provide a variety of solutions designed to improve the way Canadian organizations connect. Customers trust net2phone Canada because of our innovation, stability, and desire to deliver a consistent, value‑driven customer experience.
Who we are.
We are a true Customer Success focused organization; which means doing our best to ensure our VoIP platform and communication services are tailored to our customers specific needs; and supported with speed, knowledge, precision and friendliness.
Providing the absolute best customer experience is always our top priority.
Forget the 45 minute hold times – we average 1 minute wait times to reach a live, Canadian‑based support specialist.
About the team.
Our Onboarding and Fulfillment team provides dedicated full‑service implementation to our newest customers, as well as post‑sales implementation for existing customers. This team is hyper‑focused on delivering a world‑class customer experience that not only meets, but exceeds expectations.
You will manage a team of Onboarding Specialists & Success Coordinators that work with businesses across Canada to implement net2phone Canada’s vast products and features. As Canada’s largest and fastest-growing VoIP provider, it’s imperative that we get the onboarding experience right, in order to retain customers long‑term and to assure a consistent revenue stream. We're looking for leaders to shape the future of the customer onboarding experience and continue to define our implementation strategy.
Our Onboarding Specialists core responsibilities include :
- Managing the entire onboarding process for new customers, beginning to end – from sales handover to configuration to training, ensuring value is delivered to every new customer.
- Genuine desire to help customers. Relationship building is a key component of this role. Implementation of a new phone solution can be stressful for customers. Onboarding Specialists make the transition to net2phone seamless and enjoyable.
Our Customer Success Coordinators core responsibilities include :
What you’ll do.
We are looking for an experienced manager who leads with a combined leadership style that embodies situational, servant as well as transformational styles. You’ll lead a team of experts whose challenges change with every type of business they face. Flexibility, empathy, cross‑functional communication, and organizational skills will help you lead the team as they help better Canadian businesses communications.
As an Implementation Manager with net2phone Canada you’ll be responsible for :
What we believe makes an Implementation Manager successful
What we offer.
Job Type : Full Time, Permanent
Schedule : Monday to Friday, 9am-5pm EST.
Compensation : $ 65,000-70,000 CAD
This is an in‑office hybrid position – with the potential to work remotely 2-3 days a week- we want you to be in the middle of all the action!
Looking for a change? Want to do something new? Need to make a difference? It’s time to learn, do, and become more than you ever thought possible!
net2phone Canada is committed to creating an inclusive environment where all employees and clients feel like they belong. We encourage applicants with a wide range of abilities and we provide an accessible candidate experience. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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