Implementation manager Jobs in Surrey, BC

Job#: 3032704

Job Description:

Project Manager – Healthcare Systems Implementation

Contract Duration: 10 Months

Work Location: Remote (must be local to British Columbia and able to attend site when required)

Project Overview

This engagement supports the replacement of a long‑standing legacy home care platform with a modern, cloud‑based solution to enable the delivery of community and home support services. The current system has been in place for over 15 years and supports critical operational functions such as client visit scheduling, workforce management, mobile enablement for frontline staff, and billing.

The new solution will replace all existing legacy functionality while leveraging enhanced cloud capabilities. Required configurations and customizations will be implemented to support union agreements, HR policies, safety regulations, and operational workflows. The initiative also includes the introduction of new system integrations.

This is a hybrid engagement. While the role will operate predominantly in a remote capacity, on‑site attendance at local offices will be required periodically throughout the project.

Role Summary

The Project Manager will lead the end‑to‑end implementation of a cloud‑based home care scheduling and workforce management platform. This includes overall project governance, vendor management, system and integration oversight, stakeholder engagement, and delivery of all project management activities in alignment with established PMO standards.

Key ResponsibilitiesProject Management

• Own and maintain all core project artefacts, including Project Charter, Project Management Plan, Risk Register, Change Requests, and status reporting.
• Direct and manage project execution; monitor and control scope, schedule, budget, risks, and issues.
• Apply formal change control processes and manage project changes.
• Ensure strong collaboration across project teams, stakeholders, and vendors.
• Chair and facilitate project team, working group, and governance meetings.
• Ensure all findings, decisions, and recommendations are documented and accessible to stakeholders.
• Close project phases and complete final project closure activities.

Vendor & Integration Management

• Partner with vendors to ensure required system functionality is clearly documented, configured, tested, and delivered.
• Oversee system configuration, testing, and integration activities across participating platforms.
• Monitor vendor performance and adjust timelines as needed to maintain delivery commitments.

Scope, Schedule & Cost Management

• Lead requirements gathering and scope definition, including WBS development and scope validation.
• Work with business and technical stakeholders to identify, clarify, and prioritize requirements.
• Define project objectives, roles, and responsibilities, including development of a RACI matrix.
• Develop and manage project schedules, resource plans, and budgets.
• Track costs and provide regular financial reporting.

Communications & Stakeholder Management

• Identify stakeholders and develop comprehensive communication plans.
• Manage stakeholder expectations and support change readiness.
• Provide regular reporting on project status, scope, financials, risks, decisions, and outcomes.
• Escalate issues and scope changes outside project authority to sponsors as required.

Risk & Quality Management

• Lead risk management activities, including identification, analysis, mitigation, and monitoring.
• Identify resource or capability gaps within technical teams and coordinate resolution.
• Ensure appropriate testing strategies are executed, including test scripts, validation, and sign‑off.
• Oversee delivery of required compliance documentation such as security, privacy, and service agreements.

Key Deliverables

• Project Charter and detailed implementation plan
• Vendor and integration delivery oversight
• Status reports, RAID logs, financial forecasts, and governance updates
• Business, functional, and technical requirements documentation
• Test strategies, scripts, and validation evidence
• Change management and communications materials
• Final project documentation and post‑implementation review

Qualifications & Experience

• Proven experience leading large‑scale information systems implementations within a healthcare environment.
• Exposure to community health and/or home support operations within a regulated setting considered a strong asset.
• Solid understanding of the healthcare IT application landscape and evolving approaches to health information management in Canada.
• Demonstrated strength in stakeholder engagement, facilitation, presentation, and written communication.
• Project Management certification (PMP or equivalent) or equivalent senior project management experience required.

Engagement Details

• Contract Length: 10 months
• Work Model: Remote with onsite attendance required as needed
• Location Requirement: Must be local to British Columbia

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.