Customer support Jobs in Coquitlam, BC

Branch: Gas
Affiliation: Management & Exempt
Employment Status: Full-Time Regular
Expected Hiring Range: $109,900.00 to $129,200.00 Annually
Short-term Incentive Eligible: Yes
Workplace Flexibility: No
Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

Not only do you have the experience under your belt, but your knowledge of managing and leading a team is second to none. Safety is always your top priority, and all your operations decisions are focused on safeguarding the well-being of everyone around you. If this sounds like you, you’ll be a great fit as our Operations Supervisor.

Reporting to the Operations Manager, Support, this position is responsible to supervise and provide leadership to a team to meet daily operational demands and support the distribution, transmission and delivery of energy, safely and reliably, to FortisBC customers within a designated geographical area and/or facility.

Collaboration comes naturally to you, and you value building connections with your colleagues to create a welcoming, and inclusive workplace. You’re always looking for ways to continually improve processes and procedures and develop your skills to best lead your team.

We pride ourselves on serving energy to our customers sustainably, safely and reliably. With the skills and values, you bring to the table, we want you to join us in rethinking our energy future.

In this role, you will:

• Develop your relationships with reports and team.
• Familiarize yourself with the role specific challenges by gaining an in depth understanding of what, why and how your team achieves success.
• Foster a collaborative and inclusive work environment.
• Champion our safety culture to safeguard against accidents and injuries.
• Develop and coordinate training for your team.
• Expand your knowledge of resource and administrative budgets.
• Expand your knowledge of role specific challenges and look for opportunities to improve processes.
• Develop relationships with internal and external stakeholders.
• Partner with peers and internal stakeholders in developing strategic initiatives to drive operational excellence.

What it takes:

• Bachelor’s degree or Diploma of Technology in a related discipline from a recognized program is considered an asset.
• 5 years of related experience in a leadership capacity.
• Certified member in the Applied Science Technologists & Technicians of BC or professional equivalent is an asset.
• Previous experience managing in a Unionized workforce.
• Previous experience in construction, underground utilities, and emergency response is an asset.
• A passion for developing quality solutions with a safety-focused mindset.
• A collaborative and inclusive approach to strengthening connections in the workplace.
• Working knowledge of Microsoft Suite such as Word, Excel, etc.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our .

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