Customer support Jobs in Burnaby, BC

Job Description

Job Description

Who we are

We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.

What we offer

Birthday off

Health, dental, and employee assistance program benefits

Annual profit-sharing

Employee share ownership program (ESOP)

RRSP matching after 1 year of employment

Access to EBH University for personal & professional growth

Onsite work location

Located at 3935 2nd Ave, Burnaby, BC V5C 3W9 , this full-time position offers a consistent Monday-to-Friday schedule, ensuring 40 hours per week with no weekend shifts.

Why this role matters

The Branch Support is responsible for filling in the administrative needs for the efficient and effective operations of the Branch. The Branch Support will be called upon to assist with warehouse duties, customer service, and general administration as directed by the Customer Service Manager.

What to expect in the role

Customer Service & Sales Support

Provide excellent customer service in person and over the phone.

Develop and maintain positive customer relationships.

Respond to customer inquiries and support branch sales staff.

Input customer orders for invoicing and maintain accurate documentation.

Manage will-call shelves and complete follow-up calls for customer pickups.

Assist with promotions and product displays at the counter.

Warehouse & Inventory Support

Assist in warehouse operations including receiving, unloading, stocking, and general warehouse keeping.

Move materials to correct bin or shelf locations.

Review packing slips noting shortages or damages and take appropriate action.

Assist with Return Material Authorizations (RMAs).

Review daily inventory cycle count results and confirm pick tickets.

Oversee zero bins and unconfirmed pick ticket reports.

Coordinate freight delivery needs as required.

Operational & Administrative Support

Support branch operational report card measures to company standards.

Prepare and deliver bank deposits and manage cash requirements.

Complete data entry and general office administration duties as assigned.

Maintain office equipment and create reports, emails, and spreadsheets as required.

Assist with ordering branch supplies and assembling customer orders.

Quality & Compliance

Identify and document quality issues through the nonconformance program.

Prevent recurrence of quality problems and control further processing when needed.

Contribute to corrective actions and verify implementation of solutions.

Ideal candidate profile

Experience in a warehouse and customer service environment

Strong verbal and written communication skills

1+ years of electrical industry experience is a strong asset

Administration experience would be an asset

Computer skills with proficiency in MS Office & the ability to learn new software programs

Reliable transportation is required

High School Diploma

Our Core Values : Celebrating the Past, Empowering the Future

Teamwork l Integrity l Continuous Improvement l Resilience l Empowered

Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note only candidates selected for an interview will be contacted.