Customer support Jobs in Lethbridge, AB

Are you tired of feeling like just another number and wish to lead in an environment where you are valued and where our team raves about our culture? Now imagine yourself taking the wheel of our sales floor and driving our team forward…

…If this stands out to you, Davis GMC Buick in Lethbridge may be your best career move!

Davis GMC Buick in Lethbridge has a rare opportunity to join our team as Sales Manager. Reporting to the GSM, the Sales Manager is responsible for overseeing and supporting our sales consultants in the achievement of their goals to drive business results while enhancing the customer experience and overall profitability of the floor. The successful candidate can expect to earn a salary plus bonus through a comprehensive pay plan.

Our ideal candidate is not afraid to be boots-on-the-ground and dig in, has a proven sales track record and thrives on developing people and improving process.

Why Should You Consider Working at Davis?

We pride ourselves on ensuring our values of Family, Teamwork, Integrity and Community are engrained in our workplace and all we do. We strive to provide positive employee experiences that foster growth, development and a sense of belonging.

• Competitive compensation that offers a base salary and bonus plan
• Industry-leading benefits that provide robust coverage for you and your family
• Employer matched RRSP program to help you save for retirement
• We offer flex days in addition to paid vacation
• On-site Bistro with daily lunch specials and sweet treats
• Travel Reward Program that allows you to travel on us beginning at 5 years of service!
• Opportunity for growth and development within the organization via training and continuous improvement
• Support from leadership, peers and other team members to help you succeed

Key Accountabilities of a Sales Manager:

• Desk deals and oversee the sales floor including individual deal closing and the overall adherence to standards on sales processes
• Lead, manage and support the sales team to hold them accountable to achieving current business and productivity goals
• Work closely with the GSM to develop and execute a detailed training program to train, coach and mentor sales employees on best practices for closing deals and provide advice and guidance to improve sales performance
• Conduct team and one-on-one meetings to share successes, understand and remove barriers to success and assist the sales team in progressing towards goal achievement.
• Manage recruitment, onboarding, training and performance management of employees while taking an active role in developing talent for the future
• Develop and maintain positive relationships with customers, ensuring our employees make customer satisfaction a priority to create customer loyalty and generate referrals
• Keep abreast of all the manufacturer’s current product and promotions and communicates changes to the sales team
• Maintain effective communication within the sales department and with other leaders in the dealership; working together to identify opportunities and resolve issues
• Performs other tasks and duties as required

Requirements & Qualifications:

• 2-3 years of leadership and sales experience, preferably in a dealership setting
• Proven leadership ability and teambuilding skills to effectively motivate, inspire and manage employees
• A team player committed to working with leadership and employees to ensure goal alignment and achievement
• Strong analytical and decision making skills with a continuous improvement pedigree
• Results driven with exceptional planning, organization and execution skills and a proven track record of meeting or exceeding sales targets
• Exceptional customer service and communication skills including the ability to use tact, sensitivity, empathy and professionalism when interacting with customers and employees
• Post secondary education in dealership management, business or a related area of study would be an asset
• A valid Driver's License and satisfactory completion of a criminal and credit background check

Compensation details: 80000-100000 Yearly Salary

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