Customer support Jobs in Saanich, BC

Technical Customer Support Specialist - Part TimeSalary Range : $27,000 - $30,000Hours : 3 - 4 hours / dayStart Date : April 1, 2025Location : Remote - must reside in Sea-to-Sky or Lower Mainland of British Columbia, CanadaPink Cat Studio creates fun, engaging educational games and tools for teachers, speech therapists, and early childhood educators. Our products help motivate students and foster success in the classroom.We’re looking for a part-time Technical Customer Support Specialist to join our team and provide exceptional assistance to our customers. If you’re a skilled problem solver, a strong communicator, and you thrive on helping others, we’d love to hear from you!Note : We are currently inviting applications specifically from talented individuals residing in the Sea-to-Sky or Lower Mainland of British Columbia, Canada.Key ResponsibilitiesBe the first point of contact for customer inquiries, providing timely, professional, and solution-oriented support.Manage support tickets via Zendesk, prioritizing and responding to customer needs with empathy and clarity, ensuring timely resolution and clear follow-ups.Deeply understand our products and their technical architecture to troubleshoot issues effectively.Investigate and diagnose customer-reported issues, including browser compatibility, device-specific challenges, and account access problems.Think creatively and "outside the box" to solve unique or complex customer issues, ensuring the best possible outcomes.Escalate bugs, feature requests, or unresolved technical issues to the development team with detailed documentation.Collaborate with the development team to identify patterns in support requests, contributing to product improvements and updates.Gather user feedback to inform product development and ensure customer needs remain a central focus.About YouExceptional Communicator : You excel in written and verbal communication, with the ability to simplify complex technical concepts for non-technical audiences.Technical Troubleshooter : You have strong technical aptitude, including knowledge of operating systems, web browsers, mobile devices, and basic networking.Investigative Problem Solver : You thrive on uncovering the root cause of issues, thinking critically and creatively to find solutions.Customer-Focused : You are empathetic, patient, and committed to delivering outstanding support experiences, maintaining professionalism—even under pressure.Experienced Professional : You bring at least 2 years of experience in a help desk, customer support, or technical troubleshooting role.Organized and Self-Driven : You excel at remote work, staying organized, managing time effectively, and taking ownership of tasks with minimal supervision.Zendesk Knowledge : Experience with Zendesk (or a similar ticketing system) is a plus.What We OfferFlexible Working Conditions : The freedom to work from anywhere in Sea-to-Sky or Lower Mainland of British Columbia, CanadaHealth and Dental Benefits : Extended health and dental coverage to support your well-being.How to ApplyInterested in joining our team? Please submit your application through LinkedIn. We look forward to learning how you can contribute to the future of Pink Cat Studio!