Support Worker

Description

The Support Worker position is responsible for providing client-centered support to program participants and clients at the Victoria A.R.C.

HOURS / SCHEDULE :

37.5hrs. Monday to Friday 8 am 4 pm

KEY RESPONSIBILITIES :

Front Desk :

• Receives clients and visitors in a pleasant and courteous manner, and provides services according to established procedures.
• Monitors access to the Victoria A.R.C.
• Conscientiously observes the confidential nature of the agency’s service to its clients and participants.
• Operates cash register; accepts and records payments, and performs shift end deposit.
• Accepts, sorts, and distributes all incoming mail and packages.
• Operates a multiple line switchboard, takes messages, and forwards messages to respective staff and residents.
• Records pertinent information including financial activities and incidents accurately and according to policy into the shift activity log and other recording systems.
• Monitors adherence of clients to Victoria A.R.C. guidelines.
• Does registration for new clients and ensures that registration forms are accurately completed and intake procedures are followed.
• Provides clients access to their medication and follows all procedures and policies related to client medication.
• Maintains and updates resident information on database.

Residential Support :

• Acts as a mobile secure and supportive presence monitoring the first, second, and third floors for resident behavior as well as basic structural and operational conditions as per policies and procedures.
• Provides accurate information and client-centered support to meet the needs of the clients and visitors in accordance to Victoria A.

R.C. policies and procedures.

• Ensures that clients and visitors are respecting and adhering to Victoria A.R.C. policies and procedures.
• Conducts and monitors the building’s surveillance; health, safety and security of the site.
• Conducts regular rounds of the Victoria A.R.C. and conducts bed checks.
• Reports observed maintenance needs in accordance with agency procedures.
• Ensures the public areas are clean and organized according to Victoria A.R.C. standards.
• Performs light janitorial duties when required.

Other :

• Must attend all staff meetings and training seminars related to agency services if requested.
• May be assigned other related duties according to agency needs at the discretion of the ARC Program Manager.

QUALIFICATIONS AND EDUCATION REQUIREMENTS :

ducation / Certifications :

• Completion of High School plus post-secondary diploma or certificate (Degree or Diploma in Social Work, Psychology, Counselling, or related field is preferred).
• Must possess a valid First Aid / CPR Certificate.

Experience :

Six months related experience.

Required Skills / Knowledge :

• Excellent typing and computer skills.
• Excellent numeric and analytical skills.
• Superior customer service and problem-solving skills.
• Excellent ability to work well in a fast-paced and high-stress environment.
• Must possess a class 5 driver’s license.
• Understanding of barriers faced by Victoria A.R.C. residents and visitors.
• Demonstrates flexibility and creativity.
• Strong time-management skills.
• Effective in both written and verbal communication.

NOTE : A Federal Government Enhanced Reliability Security Clearance and Criminal Record Check are a pre-requisite to employment commencement.

Successful candidates, prior to hiring, may be required to provide :

• Background check consent
• A clear vulnerable sector screening
• A clean driver’s abstract
• Completion of our online Armatus Abuse Training and required Health and Safety Training

The use of a personal vehicle is not required in the performance of duties. This position requires union membership.