Job Description
Our innovative client, a locally owned company founded over 20 years ago, is on a mission to deliver a luxurious experience to the North American market.
Based outside of Regina, Saskatchewan, they have developed a range of Canadian products and are seeking a dynamic onsite Customer Support Specialist to join their growing team.
This role is ideal for a customer focused individual who enjoys providing high level of professional customer service and thrives in a team environment.
The organization provides a positive work environment, full training and opportunity to grow within the organization.
Bilingual candidates in both English and French are encouraged to apply.
Customer Support Specialist responsibilities :
- Respond to customer calls in a friendly and resourceful approach
- Troubleshoot customer issues and provide resolutions
- Respond to customer emails and chats in a professional manner
- Accurately record and track communication and details of problems
- Enter customer purchase orders with detail and precision in a timely manner
- Print orders and assemble any required labels and installation guides to provide the warehouse for shipping
- Track orders and manage communication on delayed items with customers
- Manage returns and credits back to customers
- Support the sales teams in various ways including being responsible for reports, order tracking, sales notes and follow up to quotes
- Manage online dealer portals (updating tracking info, inventory etc.)
- Generate invoices
- Manage office supplies
- Other ad hoc administrative responsibilities as required
The successful candidate has :
- Minimum 3 years experience in a professional customer support role
- Candidates who are bilingual in French are considered an asset
- Conflict resolution experience
- Must have reliable transportation
- Personal DIY experience and asset
- Highly organized
- Customer service mindset
- Highly fluent in English both speaking and written
Compensation and benefits :
- The discussed salary range is $55, $60, depending on experience
- Comprehensive benefits package
- Full training
- 3 weeks vacation
Only candidates already eligible to work in Canada will be reviewed. Only qualified candidates will be contacted.
Requirements :
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