Customer Support Specialist - 18908

Job Description

Our innovative client, a locally owned company founded over 20 years ago, is on a mission to deliver a luxurious experience to the North American market. Based outside of Regina, Saskatchewan, they have developed a range of Canadian products and are seeking a dynamic onsite Customer Support Specialist to join their growing team.

This role is ideal for a customer focused individual who enjoys providing high level of professional customer service and thrives in a team environment. The organization provides a positive work environment, full training and opportunity to grow within the organization.

Bilingual candidates in both English and French are encouraged to apply.

Customer Support Specialist responsibilities :

• Respond to customer calls in a friendly and resourceful approach
• Troubleshoot customer issues and provide resolutions
• Respond to customer emails and chats in a professional manner
• Accurately record and track communication and details of problems
• Enter customer purchase orders with detail and precision in a timely manner
• Print orders and assemble any required labels and installation guides to provide the warehouse for shipping
• Track orders and manage communication on delayed items with customers
• Manage returns and credits back to customers
• Support the sales teams in various ways including being responsible for reports, order tracking, sales notes and follow up to quotes
• Manage online dealer portals (updating tracking info, inventory etc.)
• Generate invoices
• Manage office supplies
• Other ad hoc administrative responsibilities as required

The successful candidate has :

Minimum 3 years experience in a professional customer support role

Candidates who are bilingual in French are considered an asset

Conflict resolution experience

Must have reliable transportation

Personal DIY experience and asset

Highly organized

Customer service mindset

Highly fluent in English both speaking and written

Compensation and benefits :

The discussed salary range is $55, – $60, depending on experience

Comprehensive benefits package

Full training

3 weeks vacation

Only candidates already eligible to work in Canada will be reviewed. Only qualified candidates will be contacted.

Requirements :

Work Permit