Computer systems analyst Jobs in Burlington, ON

Want to be a part of something bigger than yourself? To contribute to a team making moves on a global scale? Then you’re invited to join the team that lives the vibe. The phenomenal team works daily to connect people, places and create experiences for the millions of passengers traveling through Southern California’s Ontario International Airport (ONT). ONT is looking for people who think outside of the box, who get excited about the possibilities, and who want to continue paving the way for the fastest growing airport in the U.S. If you want to be a part of a vibrant team making world-class moves, and contribute to shaping the future of this airport, region and industry, then look no further. #ThisisONT.

COMPENSATION

83,400 - $121,600 annually + a generous benefits package to include medical, dental, vision and 10% employer paid 401A through VOYA Financial.

SUMMARY

The Systems Analyst III is the senior level class within the Systems Analyst series and is expected to utilize and apply skills and knowledge to perform 2nd and 3rd tier Workday support for the entire OIAA. Incumbents within this classification perform highly complex assignments, duties, and responsibilities. This hands-on technical role will be responsible for performing enterprise application administrative functions including security maintenance, business process configuration, tenant configuration, reporting, and feature releases. The ideal candidate will be service oriented and collaborative. This role reports to the Chief Information Officer, who manages the Ontario International Airport Authority’s (OIAA) implementation of IT related efforts and initiatives.

JOB RESPONSIBILITIES

Important and essential duties may include, but are not limited to the following :

Create technical configuration including business process workflow, custom fields, custom validations, custom reports, dashboards, integrations, and security access rights.

Continuously evaluate system functionality and user needs to identify opportunities for improvement.

Gather requirements for change requests and evaluate and document technical and functional specifications against available systems and functionality.

Partner with stakeholders to design, test, implement, and maintain best practices for systems and processes within the company configuration.

Lead change control in preparation for implementation of new system rollouts and upgrades.

Resolve issues through active troubleshooting and diagnostic research.

Manage third party vendor relationships as necessary.

Maintain and support integrations.

Regularly monitor system performance, efficiency, and usage.

Uphold data governance and data integrity within the Workday modules and all integrated applications.

Monitor tickets and respond to daily support requests.

Write standard, advanced, matrix and composite reports as well as creating complex calculated fields, custom objects, and worksheets.

Stay up to date on new feature releases and lead any maintenances.

Design job aids and develop and lead user trainings.

Liaise with the Workday Community to access best practices.

Other duties as assigned.

Some evenings or weekends may be required for off-hours maintenance.

Support other enterprise applications as needed.

PROFILE OF THE IDEAL CANDIDATE

Possess subject matter experience and a track record of accomplishment in all or many of the disciplines outlined in this job description

Knowledge and proven experience in IT systems analysis, troubleshooting, and support

Ability to translate functional requirements into technology requirements that leverage the existing technology stack.

Exceptional problem solving and analytical skills with strong attention to detail.

Proven experience with report writing.

Excellent troubleshooting methods with the ability to identify root causes and resolve issues quickly.

Strong familiarity with a broad range of information technology services and concepts, and a demonstrated facility at balancing business needs with technological realities

Effectively manages time and prioritizes duties in an environment with shifting priorities.

Strong knowledge of network infrastructure, hardware, and software systems

Knowledge of all Windows operating systems, and a variety of programs

Ability to work independently and as part of a collaborative team.

Ability to prioritize responses to problems given system and user impacts

Ability to exercise sound judgment and creativity in making decisions

Possesses excellent technical and communication skills; communicate effectively orally and in writing

Ability to follow written and oral instructions

Possess the ability to interact effectively and courteously with employees, tenants, and the general public in an international aviation environment

Excellent problem solving skills and attention to detail

Familiarity with cybersecurity principles and best practices

Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)

Ability to consistently demonstrate the values of OIAA

MINIMUM QUALIFICATIONS

Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position.

Bachelor’s Degree in Computer Science, information technology, or related field.

5+ years of ERP systems administration, preferably in an IT enterprise support environment.

Previous Workday implementation and administration in HCM / Finance / Payroll experience required.

Experience supporting integrations. An iPaaS tool such as Boomi is ideal.

LICENSES / CERTIFICATION

Relevant certifications (e.g., CompTIA A+, Cisco CCNA) are a plus

Valid Driver’s License equivalent to a California Class C driver’s license

Acceptable driving record at time of appointment and throughout employment

Ability to pass all background / reference checks, knowledge examinations, as well as aptitude tests necessary to obtain an OIAA employee badge at ONT

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Finger dexterity to utilize a keyboard to input information on a computer

Ability to lift and carry files and other media weighing up to fifty (50) pounds up to a distance of approximately 20 feet

Ability to access areas owned or leased by OIAA

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee might encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Climate controlled office environment

Passenger airline terminals including operations areas not open to the public

This is an at-will, exempt position. Only a valid and properly executed employment agreement may alter status as an at-will employee. Verbal contracts are not valid. The employment relationship may be terminated at the will of either party upon notice to the other. As an at-will employee, there would not be an established property interest in continued employment with OIAA.

ADDITIONAL INFORMATION

• Candidates who successfully complete all phases of the selection process will be placed on an eligibility list. Current and future vacancies will be filled from this list. Lists typically last for 6 months but may be extended or abolished based upon the needs of the Ontario International Airport Authority (OIAA).
• The OIAAencourages applications from qualified individuals with disabilities as defined by the Americans with Disabilities Act and the Fair Employment and Housing Act. Individuals who require a reasonable accommodation to participate in any phase of the selection process must make such a request during the application process. Applicants with disabilities that affect sensory, manual, or speaking skills may be provided with a test in a format that does not require the use of the impaired skill. Persons requesting reasonable accommodation will be required to provide documentation of such a need.
• The OIAAsupports a Drug-Free Workplace. The pre-employment physical may include a drug screen where permitted by law.
• Successful candidates shall be required to complete a verification form designated by the Department of Homeland Security United States Citizenship and Immigration Services that certifies eligibility for employment in the United States of America.
• All potential employees are required to pass a fingerprint review and may be required to pass a pre-employment physical examination prior to appointment.
• Employees are required to successfully complete all background / reference checks, knowledge examinations, as well as aptitude tests necessary to obtain an OIAA employee badge at ONT.
• The provisions of this bulletin do not constitute a contract expressed or implied and any provisions contained in this posting may be modified or revoked without notice.
• If applicable, official college transcripts may be required prior to receiving an offer of employment.