Computer systems analyst • edmonton ab
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Our Client is looking for an experienced Test Analyst to support the Government of Alberta's Consumer Licensing Enquiry Online (CLEO) initiative.
This role combines hands-on software testing, UAT, defect management, business readiness, training, and deployment support, with opportunities to leverage approved AI/Generative AI tools to improve testing, documentation, and knowledge transfer.
Key Responsibilities
Develop and execute test cases, test scripts, and test scenarios based on business requirements, ServiceNow stories, and acceptance criteria
Perform User Acceptance Testing (UAT), functional, regression, enhancement, end-to-end, and retesting activities
Identify, document, track, prioritize, and validate defects through resolution
Support integration testing, data validation, data migration testing, and business process validation
Participate in Agile/sprint-based testing, defect triage, release testing, smoke testing, and post-deployment validation
Maintain testing documentation, traceability, execution records, and status reporting
Work closely with Product Owners, Business Analysts, SMEs, technical teams, and business stakeholders
Develop and maintain user guides, job aids, FAQs, training presentations, knowledge articles, and training scenarios
Support end-user training, knowledge transfer, business readiness, deployment readiness, go-live, and post-implementation stabilization
Use approved AI and Generative AI tools where appropriate to improve test coverage, documentation, training content, and QA processes while ensuring human validation and compliance
Must-Have Qualifications
Bachelor's degree or equivalent relevant experience
5+ years of experience with:
Software testing methodologies and User Acceptance Testing (UAT)
Coordinating testing activities with business and technical stakeholders
Developing end-user training materials
Identifying, documenting, tracking, and validating defects
Data validation, integration testing, and end-to-end testing
Working within Agile or iterative delivery environments
Nice to Have
Experience with ServiceNow applications, workflows, stories, and acceptance criteria
Experience supporting business readiness and deployment readiness
Experience designing and delivering role-based training programs
Experience with licensing, regulatory, permitting, or citizen-facing systems
Experience enabling teams on digital, data, or AI-supported tools
Certifications such as ISTQB/QAI, CSM, Agile, SAFe 6, or Prosci Change Management
