Talent.com

Computer systems analyst Jobs in Edmonton, AB

Create a job alert for this search

Computer systems analyst • edmonton ab

Last updated: 7 hours ago

Service Desk Analyst

AeconEdmonton, AB, CA
Full-time

Reporting to the Service Desk Team Lead, the Service Desk Analyst is responsible for the administration of all incidents and service requests to ensure timely resolution along with providing front-...Show more

Senior Financial Analyst

Equation Staffing SolutionsEdmonton, Alberta, Canada
Permanent
Quick Apply

Equation Staffing Solutions is currently seeking a highly motivated and detail-oriented.This hybrid role offers flexibility, with remote work available after completing the initial onboarding and t...Show more

Computer programming Private Tutoring Jobs Edmonton

SuperprofEdmonton, Canada
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more

 • Promoted

Risk Analyst

Turner & TownsendEdmonton, Canada, Canada
Full-time

Responsibilities will include, but are not limited to, the following:.Investigate project issues and reported incidents; recommend practical solutions.Review contractors’ construction schedules and...Show more

Senior Regulatory Analyst

Drake InternationalEdmonton, AB, Canada
Full-time +1

Our client, an industry-funded regulator responsible for administering the province's securities and derivatives laws is looking for a Senior Regulatory Analyst in Alberta.This position will work o...Show more

Intermediate Web Systems Analyst - HYBRID

Randstad CanadaEdmonton, Alberta, CA
Temporary
Quick Apply

Are you a skilled Web Systems Analyst looking to make a significant impact on essential utility infrastructure? Our Edmonton client is seeking an intermediate specialist for a high-impact contract ...Show more

Communications Systems Superintendent - LRT

ColasEDMONTON, AB, CA
Full-time

Colas is a Canadian leader in transportation infrastructure - materials, construction, and maintenance.From roads to rail, airports to ports, we build some of the most important projects that conne...Show more

Clinical Outsourcing Analyst

Translational Research in OncologyEdmonton, AB, CA
Full-time
Quick Apply

Translational Research in Oncology (TRIO) is a global academic clinical research organization dedicated to advancing translational cancer research in the clinical trial setting.Our passionate team ...Show more

Systems Analyst

PCL Constructors Inc.Edmonton, AB, CA
Full-time

Assist with the technical end user issues related to Primavera P6 and other planning and scheduling software.Management and maintenance of PCL’s P6 Enterprise Project Portfolio Management (P6 EPPM)...Show more

Analyst

Alberta Health ServicesEdmonton, Edmonton Zone
Full-time

Are you passionate about supporting better care and outcomes for cancer patients in Alberta? Do you have experience working with health information, healthcare data, or healthcare information syste...Show more

 • New!

Supplier Risk Analyst

Intercast StaffingEdmonton
Full-time

You will play a pivotal role in managing supplier risk and enhancing our clients customer’s trust.You will be responsible for providing insightful analysis on supplier risk, with a focus on conduct...Show more

Systems Analyst

PCL ConstructionEdmonton, AB, CA
Full-time

The future you want is within reach.At PCL, we build the places where life happens and find camaraderie in the process.We're a community of builders committed to building better communities.That's ...Show more

Pricing Analyst

EMCO CorporationEdmonton, Alberta, Canada
Full-time

As the Pricing Analyst, you will be responsible for ensuring vendor cost, pricing and product information is accurately maintained in several systems across multiple regions.Ideally, you will have ...Show more

Finance Analyst

Medicentres Canada Inc.Edmonton, AB, CA
Full-time
Quick Apply

Finance Analyst Job Location: Edmonton, Calgary, Newmarket ON - Hybrid Job Type: Full Time Experience Level: Mid-Level - Experienced Schedule: Monday to Friday Days, Evenings/ Weekends as Needed Nu...Show more

Accounts Payable Analyst

CO_31 Bird Construction Management Services Ltd.Edmonton, AB
Full-time

The greatest achievements in history are borne from the greatness within people – where human potential meets vision, and passion fuels evolution.Unlocking this potential is the most important thin...Show more

HYBRID PROPERTY MANAGEMENT ADMINISTRATOR

NPA WorldWideEdmonton, Alberta, Canada
Full-time +1

Property Management Administrator.Edmonton-based organization that owns, builds, and operates residential rental properties.Our client is continuing to bring property management operations in-house...Show more

 • Promoted

GIS Analyst

StantecEdmonton, AB
Full-time +1

As a GIS Analyst at Stantec, you’ll play a key role in delivering geospatial services and solutions to both internal project teams and external clients.Your work will primarily support projects in ...Show more

Systems Interface Engineer

McIntosh PerryEdmonton, Alberta, CA
Full-time

Are you ambitious and looking to make the right move in your career? Now is the perfect time to join Egis.Egis is experiencing substantial growth in North America, highlighted by our recent acquisi...Show more

Communications Systems Superintendent - LRT

COLAS CANADA INC.Edmonton, AB, CA, T5S 2P3
Full-time

Colas is a Canadian leader in transportation infrastructure - materials, construction, and maintenance.From roads to rail, airports to ports, we build some of the most important projects that conne...Show more

People also ask
Service Desk Analyst

Service Desk Analyst

AeconEdmonton, AB, CA
30+ days ago
Job type
  • Full-time
Job description

What is the Opportunity?


Reporting to the Service Desk Team Lead, the Service Desk Analyst is responsible for the administration of all incidents and service requests to ensure timely resolution along with providing front-line support to our end-user community. The Service Desk Analyst will leverage the Information Services team to ensure that customer satisfaction is maintained, service levels are achieved, and quality is not compromised

What You'll Do Here:

  • Primary contact for answering, evaluating, and prioritizing Service Desk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
  • Provide first Level Service Desk support to end users on a variety of issues.
  • Responsible to monitor all open requests and incidents to ensure timely resolution, escalating to management for assistance when appropriate
  • Assign requests or incidents to appropriate queues for follow up
  • Responsible to log a ticket for any IS issues received via walk-in, phone, or e-mail in Aecon’s Service Management Tool (BMC Remedy)
  • Handle problem recognition, by contacting end users to collect information about problems or incidents and lead the user through diagnostic procedures to determine the source of the error
  • Document and communicate knowledge with the rest of the team to improve service levels, by developing and maintaining “how-to” procedures and knowledgebase articles

What You Bring to the Team:

  • Excellent oral and written communication skills
  • Degree or diploma related to Information Services or equivalent work experience
  • Familiarity with ITIL Foundations is an asset
  • Experience with Incident Management, Problem Management, Knowledge Management, Change Management, or Service Level Management is an asset
  • Ability to clearly communicate technical concepts to non-technical people.
  • Excellent customer service skills
  • Technical knowledge in computer hardware and software configuration
  • Ability to multi-task in a fast-paced environment
  • Ability to act individually and work together with others as part of a team
  • Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
  • Must have a working knowledge of Windows 10, MS Office 365 products, Microsoft Exchange, and Active Directory
  • Understanding of BMC Remedy, Citrix XenApp, SAP, and Microsoft Teams is also an asset
  • Able to troubleshoot network connectivity, router, access point, and switch issues
  • Ability to speak multiple languages considered an asset
  • “Can do” attitude

Reason for Vacancy: Replacement

Pay Range: $50,000 - $55,000 per year

Individual pay is determined based on several factors, including work location, education, experience, unique skills and job conditions. Other considerations may include certifications, specialized training, and the complexity or scope of the role.