Client services manager Jobs in Surrey, BC

Job Description

AECOM Burnaby is hiring a highly experienced Engineering Services During Construction (ESDC) Manager to oversee and coordinate engineering support throughout the construction phase of a major transit infrastructure project involving elevated guideway & stations, power propulsion substations, and ancillary site works associated with such infrastructure.

The successful candidate will support a multidisciplinary team of engineers and specialists to ensure technical compliance, issue resolution, and able to work with contractors to convey design intent, address constructability issues in coordination with engineers/architects, and change management while driving requirements and obligations associated with Engineer of Record needs for project close-out.

Key Responsibilities

• Lead and manage the ESDC services providing engineering support across stations, guideway, and PPS during construction.
• Manage and coordinate engineering support throughout construction to fulfill professional and contractual obligations.
• Manage client expectations regarding engineering support and ensure alignment with project objectives.
• Coordinate timely responses to Site Queries (SQs), Non-Conformance Reports (NCRs), Site Instructions, construction submittals, and other construction-related technical queries.
• Review and manage engineering effort, monthly progress, and invoices associated with ESDC services.
• Coordinate with multidisciplinary design teams and specialty subconsultants to resolve construction-phase technical issues.
• Work collaboratively with contractors to communicate design intent and resolve constructability challenges.
• Ensure designated field personnel respond to engineering related construction quality needs as required (Inspection Test Plans...etc.)
• Establish and/or manage workflows for SQs, construction document reviews, record drawings, construction certificates, and other ESDC deliverables.
• Monitor ESDC procedures throughout construction and recommend process improvements where appropriate.
• Collaborate with the Document Control team to ensure all post-Issued for Construction (IFC) technical decisions, field changes, and design revisions are properly documented.
• Confirm the accuracy and completeness of project close-out documentation.
• Collaborate with the Contractor and Client to support project close-out, and final handover activities.
• Report regularly on construction-phase engineering activities, risks, and key performance indicators to project leadership.

Qualifications

Minimum Requirements

• Bachelor’s degree in Civil Engineering, Structural Engineering, or a related field with 6+ years of relevant experience supporting engineering or contract administration activities during construction on complex infrastructure or building projects.
• Professional Engineer (P.Eng.) designation or eligibility for registration in BC.

Preferred Qualifications

• 12+ years of engineering or construction-phase support experience on major infrastructure projects.
• Understanding and able to manage the processing of SQs, NCRs, construction submittals, and other construction-phase technical documentation.
• Experience working with multidisciplinary teams and coordinating between design and construction teams.
• Understanding of construction methods, sequencing, and constructability considerations.
• Lead and manage the ESDC services providing engineering support across stations, guideway, and PPS during construction.
• Manage and coordinate design team field presence requirements to fulfill professional obligations.
• Experience delivering projects using Design-Build, Progressive Design-Build, Alliance, or P3 delivery models.
• Experience working and leading teams in an engineering consultancy environment.
• Experience supporting contract administration or engineering services during construction on complex multidisciplinary projects.
• Demonstrated leadership experience managing multidisciplinary engineering teams during construction.
• Excellent communication, collaboration, and stakeholder engagement skills.

Additional Information

• Sponsorship for Canadian employment authorization is not available for this position.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. Artificial intelligence will be used to support the screening, assessment, and selection of applicants for this role. Final hiring decisions are made by the hiring team.