Client services manager Jobs in Richmond, BC

THE ROLE

As theSenior Manager/Manager,Unified Client Experiences,you will lead the team to:

• Design, develop, and operationalize innovative client-facing experiences that strengthen client relationships, empower stylists, and seamlessly connect Retail and Digital.

• Partner cross-functionally to align priorities, build consensus, define requirements, and deliver a shared roadmap.

• Partner with subject matter experts across Retail and Digital to translate client, stylist, and business needs into scalable experiences, processes, and tools that create a seamless end-to-end journey,

• Immerse yourself in Retailboutiques and experiencesto understand client and stylist needs and inform experience design and adoption.

• Lead the launch, adoption, and optimization of new experiences through effective planning, stakeholder management, and change enablement.

• Establish measurement frameworks and leverage insights to evaluate impact and continuously improve experiences.

THE QUALIFICATIONS

TheSenior Manager/Manager,Unified Client Experienceshas:

• Proven skills, certifications, education and/or experience in:

• Customer experience, omnichannel retail, program management, business operations, or a related field

• Designing andbuildingnet newclient-facing experiences, services, and capabilities across physical and digital channels

• Leading complex programs and large-scale launches with competing priorities and cross-functional dependencies in a fast-paced environment

• Partnering with business and technology teams to bring client-facing capabilities to life

• Influencing stakeholders, building alignment, and navigating ambiguity across functions and levels

• Balancing client experience ambitions with operational realities to deliver solutions that are both elevated and scalable

• Leveraging data, client insights, and performance metrics to evaluate impact and inform decisions

• A passion for retail and a willingness to immerse in frontline operations to deeply understand client and stylist needs

• Experience in fashion, luxury, or other premium consumer-facing industries is considered an asset

• A commitment to learn and apply Aritzia's Values and Business and People Leadership principles

• The ability to collaborate fluently with cross-functional partners

• A commitment to quality and investing in results that add value to the business

THE COMPENSATION

At Aritzia, we provide market-leading compensation packages designed to reward impact through our pay-for-performance philosophy.

The range for roles at thislevel is $100,000-$300,000/year. Totalcompensation may include base, bonus and/or equity depending on the role, which has the potential to be greater than this range.

With comprehensive benefits, aspirational workspaces, and elevated perks and experiences — we provide it all.

THEPERKS

Some of the industry-leading benefits you will receive working at Aritzia:

• Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.

• Baby LeaveProgram—We provide up to 16 weeks of paid time to support you and your growing family.

• A-OK Commissary & Cafe — Everyday Luxury dining, exclusive to Aritzia. Our in-house bistro and cafe is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining.

• The SET — Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes and optional personal training. Open 7 days a week, it works out well.

• Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.

• Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration. They’re also dog friendly. Woof.

• Amenities — Additional amenities include a private parent’s room, shower facilities with elevated complementary conveniences, bike rooms and more.

• The Extras — We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.

ARITZIAAritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.We’re committed to making your experience positive and transparent. Please note, our recruiters will only contact you using an @aritzia.com email address. If you receive recruitment-related messages from other domains, please disregard them.