Client services manager Jobs in Cambridge, ON

Total Compensation & Benefits

MAJOR DUTIES

SPECIFIC RESPONSIBILITIES

Planning Functions:

• Perform project management tasks for customer deliverables.
• Participate in kick-off meetings, pre-job briefings, post-job reviews, and lessons learned meetings.
• Assist with planning and concepting upgrades for automated tooling.
• Organize and coordinate tasks for maintenance and testing operations.
• Collaborate on and communicate task logic using diagrams and schedules.
• Monitor and report progress, delays, risks, and impact on the overall schedules
• Identify, schedule, and track procurement of critical long-lead items.

Logistics Support:

• Interface with clients' Contract Supervisors and vendors.
• Support shipping and receiving of contaminated equipment, including packing/unpacking tools and compliance with radioactive shipping procedures.
• Support tooling readiness reviews.

Procedures & Documentation:

• Generate work packages, procedures, test plans, training content, and manuals.
• Collect data and document tooling status and production rates as required
• Perform data analysis and create detailed technical summaries for emergent issues and future improvements.
• Create shift logs adhering to the format and quality requested by the project and customer.

Spare Parts Management:

• Manage procurement, delivery, and storage of spare parts and materials to maintain inventory.
• Determine reorder points and quantities for spare parts and materials.
• Assist with maintenance of a spare parts inventory
• Prepare spare parts kits for outages and manage the return of unused parts to long-term storage.

Maintenance & Troubleshooting:

• Execute testing procedures and perform maintenance for automated tooling during development and upgrades.
• Assist with staging and preparing facility work areas and reactor mock-ups.
• Assist with assembling equipment and preparing emergent work instructions
• Lead troubleshooting efforts, root cause evaluations, and problem solving exercises with crews
• Set up controls, computer systems, and cabling for testing and troubleshooting operations.
• Prepare recovery plans, implement troubleshooting plans and preventive actions.

General Duties:

• Seek opportunities for continuous improvement of processes and efficiency improvements.
• Provide site support to Bruce Power, Ontario Power Generation (OPG), Canadian Nuclear Laboratories (CNL), or other nuclear industry clients.
• Meet agreed-upon goals and objectives in a timely manner.
• Ensure all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
• Adhere to all health and safety rules and procedures.

QUALIFICATIONS

Site Requirements

• Required to be a Nuclear Energy Worker (NEW) due to reactor vault work and handling contaminated tooling at CNSC-licensed facilities.
• Security clearances from Bruce Power, OPG, and/or CNL are required for short-term assignments at their CNSC-licensed sites.

Education

• Engineering degree or post-secondary technology degree/diploma in mechanical technology, mechatronics, robotics, controls, industrial or manufacturing engineering, or equivalent.

Experience

• Experience in assembly, testing, and commissioning of automated nuclear tooling.
• Working knowledge of nuclear quality systems, codes, and standards (CSA N285, CSA Z299, CSA N299).
• High proficiency in computer software applications, including Microsoft Office, PLM software, SolidWorks, SCADA
• Strong verbal and written communication skills, leadership, and customer-facing behavior
• Project engineering, electro-mechanical analysis, and project management experience is an asset.

Health & Safety Requirements

All employees have the responsibility to work in a healthy and safe manner, report any health, safety or environmental concern to their manager or supervisor in a timely manner, and participate in the safety culture of the organization.

Employee responsibilities for Health, Safety and Environment include:

· Work in conformance with divisional health, safety and environmental procedures and compliance to legislative requirements

· Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods

· Report any unsafe conditions or unsafe acts, defect in any equipment or protective device, and any accidents/incidents to the supervisor

· Ensure that the required protective equipment is used for assigned tasks

· Attend all required health, safety and environmental training

· Assist in investigating accidents/incidents where applicable

· Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct