Client services manager Jobs in Cambridge, ON

Join our globally growing team at ATS Industrial Automation where we create complex automation solutions at the highest level that sustainably impact lives around the world.

At ATS, a publicly traded global company with a proud 40-year history, we help drive the future with our factory-wide automation solutions. At ATS Industrial Automation, what we do matters - both to our customers and to their customers. With 1000 skilled employees around the world, we design, build and service mission-critical automated assembly and test solutions for mobility, nuclear and specialty automation. Our customers are leaders in their industries and rely on us to deliver what we promise - on time and on budget. Combined with our broad product portfolio, financial strength and global presence, we provide our customers with the best automation solutions wherever and whenever they need them.

Total Compensation & Benefits

• Pay Rate: $32.69 - $44.95 per hour
• Eligible for Annual Incentive Bonus
• Stock Purchase Plan
• 3 Weeks Vacation
• Health Care Benefits + $600 Health Care Spending Account
• Employee Engagement Events (Employee BBQ’s and lunches, weekly treat day, etc.)
• Employee Development Programs

MAJOR DUTIES

The Nuclear Services Specialist supports the operation and maintenance of specialized nuclear automated tooling to ensure its availability, reliability, and performance. This role requires knowledge of nuclear tool design, analysis, operation, and maintenance in radioactive environments. Key systems include reactor inspection and maintenance tooling and reactor refurbishment tooling.

Responsibilities can include developing maintenance and test procedures, troubleshooting, managing spare parts, collaborating with client engineering and technical personnel, and testing and commissioning nuclear automated tooling. This may involve setting up and managing CNSC-licensed maintenance facilities, tools, and mock-ups.

Travel or shift work providing technical services at licensed nuclear sites in Ontario may be required and may include sites in Bruce County, Brampton, Pickering, Darlington, and Chalk River.

SPECIFIC RESPONSIBILITIES

Planning Functions:

• Perform project management tasks for customer deliverables.
• Participate in kick-off meetings, pre-job briefings, post-job reviews, and lessons learned meetings.
• Assist with planning and concepting upgrades for automated tooling.
• Organize and coordinate tasks for maintenance and testing operations.
• Collaborate on and communicate task logic using diagrams and schedules.
• Monitor and report progress, delays, risks, and impact on the overall schedules
• Identify, schedule, and track procurement of critical long-lead items.

Logistics Support:

• Interface with clients' Contract Supervisors and vendors.
• Support shipping and receiving of contaminated equipment, including packing/unpacking tools and compliance with radioactive shipping procedures.
• Support tooling readiness reviews.

Procedures & Documentation:

• Generate work packages, procedures, test plans, training content, and manuals.
• Collect data and document tooling status and production rates as required
• Perform data analysis and create detailed technical summaries for emergent issues and future improvements.
• Create shift logs adhering to the format and quality requested by the project and customer.

Spare Parts Management:

• Manage procurement, delivery, and storage of spare parts and materials to maintain inventory.
• Determine reorder points and quantities for spare parts and materials.
• Assist with maintenance of a spare parts inventory
• Prepare spare parts kits for outages and manage the return of unused parts to long-term storage.

Maintenance & Troubleshooting:

• Execute testing procedures and perform maintenance for automated tooling during development and upgrades.
• Assist with staging and preparing facility work areas and reactor mock-ups.
• Assist with assembling equipment and preparing emergent work instructions
• Lead troubleshooting efforts, root cause evaluations, and problem solving exercises with crews
• Set up controls, computer systems, and cabling for testing and troubleshooting operations.
• Prepare recovery plans, implement troubleshooting plans and preventive actions.

General Duties:

• Seek opportunities for continuous improvement of processes and efficiency improvements.
• Provide site support to Bruce Power, Ontario Power Generation (OPG), Canadian Nuclear Laboratories (CNL), or other nuclear industry clients.
• Meet agreed-upon goals and objectives in a timely manner.
• Ensure all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
• Adhere to all health and safety rules and procedures.

QUALIFICATIONS

Site Requirements

• Required to be a Nuclear Energy Worker (NEW) due to reactor vault work and handling contaminated tooling at CNSC-licensed facilities.
• Security clearances from Bruce Power, OPG, and/or CNL are required for short-term assignments at their CNSC-licensed sites.

Education

• Engineering degree or post-secondary technology degree/diploma in mechanical technology, mechatronics, robotics, controls, industrial or manufacturing engineering, or equivalent.

Experience

• Experience in assembly, testing, and commissioning of automated nuclear tooling.
• Working knowledge of nuclear quality systems, codes, and standards (CSA N285, CSA Z299, CSA N299).
• High proficiency in computer software applications, including Microsoft Office, PLM software, SolidWorks, SCADA
• Strong verbal and written communication skills, leadership, and customer-facing behavior
• Project engineering, electro-mechanical analysis, and project management experience is an asset.

Health & Safety Requirements

All employees have the responsibility to work in a healthy and safe manner, report any health, safety or environmental concern to their manager or supervisor in a timely manner, and participate in the safety culture of the organization.

Employee responsibilities for Health, Safety and Environment include:

· Work in conformance with divisional health, safety and environmental procedures and compliance to legislative requirements

· Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods

· Report any unsafe conditions or unsafe acts, defect in any equipment or protective device, and any accidents/incidents to the supervisor

· Ensure that the required protective equipment is used for assigned tasks

· Attend all required health, safety and environmental training

· Assist in investigating accidents/incidents where applicable

· Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct

Why should you join ATS Industrial Automation?

• Be a part of an engaged, empowered and innovative global workforce
• We offer a robust total rewards package- Competitive starting salaries, comprehensive health and dental benefits, overtime pay, employee bonus, RSP matching, Employee Share Purchase Program
• We provide awesome work perks such as treat days, gourmet coffee and beverages, subsidized breakfast and lunches in our cafeteria, employee referral bonuses and lots more.
• We are intentional about your professional growth and development through internal career opportunities and our educational reimbursement program.

The Compensation offered will be based on the local job market and may vary depending on factors such as the job-related knowledge, skills, experience of the selected candidate, as well as other objective business considerations. Subject to these considerations, the total compensation package for this position may also include other elements, such as an annual cash incentive in addition to a full range of medical, retirement, and/or other benefits. Details of these benefit plans will be provided when the selected job candidate receives an offer of employment.

This role represents an existing vacancy within the organization.

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to personal disability. We would ask those who require assistance to notify our offices as soon as possible if accommodation is necessary.

The ATS applicant tracking system may utilize AI software with pre‑defined, rule‑based filters to organize and manage application materials. Rule‑based filters operate solely on fixed criteria and do not perform autonomous evaluation or generate independent recommendations. All hiring decisions continue to involve human review and judgment.

If you're excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply.