Client services manager Jobs in Calgary, AB

Overview

You’ll help our clients - employers of all sizes, across all industries- to build workplaces that work better. As you consider the value of working for Gallagher, remember your talent, winning attitude and strong performance will be highly valued. We are looking for an Account Manager that has the character and personality to work with a strong team of personable and successful individuals. Our Account Managers are responsible for servicing and retaining clients by building and maintaining valuable relationships. As the Account Manager, you will be responsible for daily account management with our mid to large group, strategic clients. Our approach is warm and our relationships are everything with our client. How you'll make an impact You will develop working relationships with all internal partners and be an active participant in building a strong office culture. Your contribution will range from administrative to strategic and your ability to impact both will make you an asset to our team. You will apply your benefits expertise to help prepare and present renewals, negotiate with carriers, interpret benchmark data and analyze trends, Building, expanding and cultivating relationships with existing clients. Facilitating consultative conversations with team members to ensure your client strategy is aligned and well executed. Developing basic communications strategy and materials to advise clients’ employees of changes in plan design and/or associated costs. Answer questions about benefits coverages and provide assistance with claims and vendor issues, plan design & funding arrangements, project management of carrier implementations, and creation & delivery of employee benefits presentations. Review & file contracts/booklets, communications, track plan details and diarize past and future meetings and topics, to name a few. And of course, there is administrative work to review & file contracts/booklets, communications, track plan details and diarize past and future meetings and topics, to name a few. About you What you need to be Successful: Experience in the Benefits Consulting or Insurance industry, or Benefits Administration Critical thinkers who can jump in and quickly diagnose critical issues, and problem solve new or unique situations. Thrive on the energy from serving customers and feel proud when they effectively respond in highly sensitive situations. Hold a deep understanding of the importance of professional business correspondence and how picking up the phone is always the best option. What You Bring: 3-5 years' related industry experience, including but not limited to similar client service and business development exposure. Successful completion of CEBS, GBA, Life License or similar designations preferred. Consistent track record of solving complex client challenges through analytical & creative problem solving, while navigating potentially difficult conversations. Confident enough in your skills and relationships to uncover additional opportunities to cross-solve and drive the sale of additional services and coverage levels. High level of comfort managing client groups of a wide variety of sizes and levels of complexity. Hands-on renewal experience. Administrative attention to detail The comfort with Microsoft Office Apps that comes with using them every day (Dynamics365). Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Flexible medical & dental coverage to meet your household's needs Life, Dependent Life and AD & D Insurance options Retirement savings including RRSP including a company match, TFSA, pension and more Employee Stock Purchase Plan Other benefits include: Educational expense reimbursement Employee assistance programs Discounted gym membership (GoodLife Fitness) Opportunity for flexible work arrangements Paid sick days & personal days Employee education recognition program Employee referral bonus program