Client services manager Jobs in Calgary, AB

At TC Energy, we are proud to connect the world to the energy it needs. Guided by our values of , we deliver the critical energy that North America and the world rely on while balancing reliability, affordability and sustainability.

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The Opportunity

Our Land Canada team is looking for a Senior Manager, Land Services whose accountability will include leading both a team of Land leadership and a diverse team of Calgary-based and geographically dispersed regional land professionals supporting TC Energy operations across Canada.

Reporting to the Director, Land Canada, this role provides strategic and operational leadership for land services, including the general maintenance and acquisition of land rights, resolution of complex land and access matters, landowner and stakeholder relationships, the Public Awareness damage prevention education program delivery, and implementation of Land corporate and functional priorities across TC Energy’s Canadian footprint.

The Senior Manager will translate business strategy into a clear multi-year plan, oversee consistent and risk-informed service delivery, address systemic issues and strategic risks, and build the talent, partnerships and processes needed for sustained performance.

What you'll do

• Set direction and deliver results across Land Services by translating Land Canada and business priorities into clear objectives, implementation plans, measures and accountabilities
• Lead medium and longer-term planning, including workforce, budget, workload, capability and regional service delivery planning, to anticipate demand and deploy resources where they create the most value
• Provide leadership, governance and oversight for complex land and operational matters, working with subject matter experts to ensure consistent standards, sound decisions and timely resolution of issues
• Identify systemic issues, emerging trends and strategic risks; use data, scorecards and business insight to drive performance, continuous improvement and informed escalation
• Build and maintain strategic relationships with Operations, Projects, Regulatory, Legal, Indigenous Relations, Public Awareness and other functional partners to align priorities and resolve cross-functional issues
• Represent TC Energy with landowners, rightsholders, agencies, industry partners and other external stakeholders, using sound judgment, negotiation and advocacy to achieve durable outcomes
• Lead major initiatives using disciplined program planning, risk-based decision-making, effective change leadership and strong execution
• Oversee adherence to applicable land and regulatory requirements, legislation, policies, controls and safe work practices, including proactive identification and resolution of compliance concerns
• Drive innovation and continuous improvement by simplifying processes, strengthening controls, improving data and reporting, and enabling consistent adoption of new ways of working
• Champion a safe, inclusive and high-performance culture in which team members understand how their work contributes to Land Canada and enterprise objectives
  

Minimum Qualifications

• University degree or an appropriate professional accreditation
• 15+ years of progressively responsible experience in land, energy infrastructure, operations, projects, regulatory, stakeholder relations or a related field
• Combination of education and relevant experience may be considered
  

Preferred Qualifications

• Demonstrated leadership experience with accountability for people, business outcomes and organizational performance
• Demonstrated strategic and systems thinking, with the ability to connect short-term execution to longer-term business objectives and consider multiple perspectives and interdependencies
• Experience leading complex programs or initiatives, creating implementation plans and delivering measurable outcomes through others
• Strong business and financial acumen, including experience with budgets, workforce planning, resource allocation and performance reporting
• Demonstrated ability to identify and address systemic issues, make risk-informed decisions and escalate strategic risks appropriately
• Strong influence, negotiation and communication skills, including the ability to gain commitment, navigate opposition and communicate complex issues clearly to senior leaders and external stakeholders
• Commitment to safe work, respectful engagement, accountability and high-quality internal client service
• Experience leading geographically dispersed teams and coordinating service delivery across multiple operating regions
• Project or program management experience, including risk assessment, governance, change management and benefits realization
• Demonstrated success building strategic partnerships internally and externally and achieving outcomes through collaboration and influence
• Experience using data, trend analysis and performance measures to improve service, manage risk and inform decisions
• Knowledge or experience in one or more of the following areas: land, regulatory, operations, stakeholder relations, energy infrastructure, public awareness/damage prevention or related functions
• Knowledge of Canadian energy regulatory requirements and/or land legislation, land rights, right-of-way management and stakeholder requirements

• Have and maintain a valid driver’s license and provide a driver’s abstract for review
• Have current, valid authorization to travel internationally, including Canada, the United States and Mexico
• Travel to other company locations for temporary assignments, meetings or training, including some overnight stays away from home base
• Participate in an on-call rotation and provide emergency support as required

To remain competitive, support our high-performance culture and allow for more flexibility in the way we work, we offer a hybrid work model and flexible dress code for our eligible office-based workforce in Canada, the U.S. and Mexico. #LI-Hybrid

About our business

We are a leader in North American energy infrastructure, spanning Canada, the U.S. and Mexico. For over 75 years, we have proudly connected the world to the energy it needs. Every day, we move more than 30 per cent of the natural gas used across the continent and connect LNG exports to global markets, powering communities and industries. Complemented by strategic ownership and low-risk investments in power generation, our infrastructure delivers affordable, reliable and sustainable energy across North America. Our field operations span seven Canadian provinces, 34 U.S. states and seven Mexican states. Together, we strengthen the connections that deliver the energy the world relies on-every day.

TC Energy is an equal opportunity employer and participates in the E-Verify program supervised by the US government. We welcome applications from all qualified individuals regardless of race, religion, age, sex, color, national origin, sexual orientation, gender identity, veteran status, or disability. We are also committed to providing accommodations throughout the recruitment process. Applicants requiring accommodations or accessible formats are encouraged to contact us at for support.

All applicants must have legal authorization to work in the country where the position is based, without restrictions. Background screening is required for all positions, which may include criminal and/or credit checks. Offers may be extended at a different level or job title that best aligns with the successful candidate's qualifications.

Learn more

Visit us at TCEnergy.com and connect with us on our social media channels for our latest news, employee stories, community activities, and other updates.

Thank you for considering TC Energy in your career journey.