Manager Client Accounts Management

Haventree Bank is a private Canadian Schedule 1 bank specializing in alternative mortgage programs and insured GIC deposits. We help hardworking Canadians from coast-to-coast achieve homeownership by offering flexible mortgage solutions. Our insured GIC deposits offer competitive rates and are available through a variety of wealth management platforms.

About Haventree Bank

Headquartered in Toronto Ontario Haventree Bank (Haventree) is a mission driven alternative mortgage lender. The name Haventree is representative of the banks mission to help its customers find a place of refuge and to lay down new roots for the future. Haventree exists to be a catalyst of financial security and upward mobility for Canadians who are underserved by the traditional financial system.

Position Summary :

Reporting to the Director Credit Risk Management the Manager Client Accounts Management is responsible for leading a team of Client Accounts Specialists in collection of past due payments and other covenant breaches. The position is also responsible for ensuring high cure rates leveraging workout options improving efficiencies and processes and implementing strategies to improve the financial literacy of our clients.

Major Duties & Responsibilities :

• Manage and provide support to the Client Accounts Management collections team.
• Improve and further develop current system capabilities.
• Accountable for department cure and arrears rate performance.
• Lead team huddles and encourage active participation.
• Develops and implements a strategic and operational plan that ensures business development efficiency and overall productivity that results in meeting business targets.
• Manages staff and handles all management related issues including performance evaluations salary recommendations hiring and distribution of workloads.
• Ensures that audit / compliance procedures are in place and are always adhered
• Provides operational support by identifying and implementing continuous improvement opportunities in streamlining workflows within Risk Management.
• Actively engaged in digitization of Risk Management.
• Champion of a positive department and office culture.
• Desire to continuously grow and take on new
• Participates in projects as required to assist in the building and development of the
• Manages a portfolio of large balance / high risk files.
• Policy and process improvement.

Qualifications & Experience :

Degrees Diplomas & Certifications :

Years and Range of Experience Required to Perform the Job :

While we thank everyone for their interest in Haventree Bank please note that only candidates selected for an interview will be contacted. Haventree Bank is committed to providing accommodation when needed. If you require an accommodation we will work with you to meet your needs.

Required Experience :

Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1