Manager, Housekeeping Services

Job Description

Job Description

Career Opportunity

The Calgary TELUS Convention Centre is looking to hire for the position of Manager, Housekeeping Services in the Housekeeping Department.  Reporting to the Senior Manager, Facility Management, the Manager, Housekeeping Services provides leadership and oversight for the day-to-day operations of the housekeeping department. The role manages all housekeeping operations at the Calgary TELUS Convention Centre and Glenbow Museum, ensuring consistently high standards of cleanliness, safety, and presentation across event spaces, public areas, and back-of-house facilities.

The position supports high-volume events, trade shows, conferences, and public functions, requiring strong operational planning, staff leadership, and coordination with internal departments and external partners. The Manager, Housekeeping Services supervises in-house staff and external contractors, establishes and monitors quality assurance programs, ensures compliance with organizational policies and applicable health, safety, and environmental regulations, and manages budgets, inventory, and resources.

In addition to daily operations, this position assists the Senior Manager, Facility Management with short- and long-term strategic and tactical planning, providing operational expertise for workforce planning, budget preparation, business planning, and service quality initiatives. The role supports the implementation of approved strategies to enhance efficiency, quality, and compliance.

Duties and Responsibilities

Operations & Quality Control

• Manage daily housekeeping operations for all assigned areas, including exhibit halls, meeting rooms, galleries, public spaces, restrooms, offices, common areas, staff rooms, and back-of-house areas, and the Glenbow Museum.
• Ensure all areas meet cleanliness, safety, accessibility, and hygiene standards.
• Prepare, clean, and reset event spaces according to schedules, contracts, and service standards.
• Conduct inspections and audits before, during, and after events; address deficiencies promptly.
• Develop, implement, and enforce cleaning schedules, procedures, and checklists.
• Oversee proper use, care, and maintenance of cleaning equipment, including mechanized and robotic equipment.
• Work evenings, weekends, and holidays, based on event activity and operational need.
• Respond to emergency situations at the property as needed.

Event & Departmental Coordination

Leadership & People Management

Health, Safety, Environmental Stewardship & Compliance

Inventory, Budget & Administration

Customer Service & Public Interface

Other duties as assigned

Required Skills and Competencies

Core Competencies

Accountability : Checks assumptions about mutual expectations and clarifies standards of overall performance. Checks the scope of responsibilities of self and others. Monitors day-to-day performance and takes corrective action when needed to ensure desired performance is achieved.

Collaboration : Actively solicits ideas and opinions from others to efficiently and effectively accomplish specific objectives targeted at defined business outcomes. Openly encourages other team members to voice their ideas and concerns. Shows respect for differences and diversity and disagrees without personalizing issues. Utilizes strengths of team members to achieve optimal performance.

Leading Others : Regularly provides constructive feedback and recognition to team members regarding job performance and works with them to identify work goals and create individual development plans. Identifies, mentors, and raises the profile of future high performers and leaders. Determines best approach and mediates conflict between individuals and groups.

Leading Self : Calms self and others during stressful times. Comfortably handles risk and uncertainty and is decisive in ambiguous situations. Uses setbacks in a constructive way and demonstrates a mindset of continuous learning and improvement. Anticipates and responds in a proactive manner to future needs that may not be obvious to others. Ability to adapt to ever changing workload priorities and events and effectively re-prioritizing or deferring tasks in line with operational and strategic goals.

Problem-Solving : Applies problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems. Determines the potential causes of the problem and devises testing methodologies for validation. Shows empathy and objectivity toward individuals involved in the issue. Analyzes multiple alternatives, risks, and benefits for a range of potential solutions. Recommends resource requirements and collaborates with impacted stakeholders.

Thoroughness : Demonstrates operational agility. Uses organizational systems that result in multiple critical activities to be identified and completed on time. Renegotiates priorities as necessary. Puts systems in place and uses them to monitor and detect errors and problems. Tests and inspects outputs and applies quality checks prior to work submission.

Experience & Requirements

Education

Training and Compliance

Working Conditions and Physical Requirements

Core Company Success Traits

The Calgary TELUS Convention Centre :

The Convention Centre offers a comprehensive salary and benefits program that includes life and dependent life insurance, short and long-term disability, health, and dental benefits, travel medical emergency insurance, a flexible spending account, an employee assistance program, a pension plan, flex and bonus hours, wellness programs, educational opportunities, and access to a fitness center.

Individuals interested in applying for this position can apply online with their resume and cover letter at - convention / careers / . This posting will close by February 4, 2026 . We thank all applicants for their interest.