Client services manager Offres d'emploi - Calgary, AB

WELL Health Diagnostic Centres, previously C-health, is seeking a Manager, Administrative Services, who will be responsible for leading administrative staff and assisting with managing clinic operations.

At WELL Health, we take pride in providing quality healthcare services to the local communities in Alberta. We have over 45000+ Albertans cared for by WELL Health, previously C-health, and we are recognized as the largest community endocrinology care provider in Alberta and largest providers of cardiovascular care in Calgary.

Located in central SW Calgary with excellent transit access, our clinic is a collaborative, fast‑growing site using innovative, state‑of‑the‑art technology. We’re proud of our strong patient experience, reflected in our Google rating. Join us and continue growing your skills and career with WELL Health Diagnostic Centres. We provide opportunities that fit your lifestyle – full-time, part-time, and casual opportunities available. We offer potential sign-on and relocation bonuses throughout Canada for specific locations – learn more now!

About WELL Health Diagnostic Centres

WELL Health Diagnostic Centres is the largest operator of independent diagnostic health facilities in Ontario and Alberta. More than 15,000 healthcare providers refer their patients to WELL Health Diagnostic Centres’ 50+ accredited locations for OHIP and AHCIP-covered cardiology, radiology, respirology, and sleep diagnostic services. We are committed to delivering shorter wait times, faster report turnaround, and the highest standard of patient care.

WELL Health Diagnostic Centres is a top employer of choice! We are dedicated to attracting, developing, and retaining the best healthcare professionals in the industry. We are proud to be recognized year after year as an industry leader, earning distinctions such as Canada’s Best Managed Companies, Great Place to Work, Canada’s Top Growing Companies from The Globe and Mail, and the Consumer Choice Award.

Why Join WELL Health Diagnostic Centres?

Compassionate & Connected Healthcare: Join a team of 1,000+ healthcare professionals across Canada dedicated to delivering excellent patient care while upholding the highest clinical standards.

Employee Wellness: We support your overall work-life balance and offer full access to our group medical benefits and external wellness platforms to support you in thriving both personally and professionally.

Competitive & Comprehensive Compensation: Enjoy competitive pay, extended health and dental benefits, paid time off, and exclusive perks through Perkopolis with 5,000+ discounts.

Grow with a Leading Organization: With 50+ clinics across Canada and upcoming rapid expansion, you’ll have the opportunity to advance your skills and build a meaningful career.

Collaborative & Supportive Culture: Work in a team-oriented environment with strong leadership, mentorship opportunities, continuing education support, training and development support, internal mobility, and clear pathways for career growth.

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Reporting to: Regional Director

Responsibilities:

• Ensure clinic operates in accordance with the corporate objectives, policies, programs and service standards.
• Prepare employee schedules to meet referral demand and optimization of equipment utilization and ensure coverage during vacations and absences.
• Collaborate with staff to develop their professional development goals; encourage cross training.
• Order supplies and monitor usage.
• Coordinate with Human Resources to recruit, motivate, promote, transfer, or terminate staff members.
• Continually manage and improve work processes at the clinic.
• Implement procedural, administrative, and organizational changes as per corporate objectives.
• Record and document all clinic staff meeting minutes on WELL Health meeting template.
• Escalate employee concerns payroll, policy and procedure changes/adherence to Regional Director &/or HR
• Assist with CPSA Inspections, compiling data, records and employee and physician information.
• Provide leadership direction, coaching and reporting on all operational aspects at the clinic level.
• Attend any other duties as assigned by Supervisor.

Qualifications, Experience & Requirements:

• 4+ years of management experience in healthcare practice.
• Current CPR certificate is an asset.
• Excellent interpersonal, communication and relationship building skills.
• Knowledge of and demonstrated ability in corporate core competencies.
• Positively influence and lead staff members, as well as physicians.
• Demonstrated effective decision-making and problem-solving skills.
• Ability to rapidly learn and adapt to changing environments and clients.
• Self-starter who thrives in entrepreneurial environments.
• Ability to operate with a high degree of integrity and sincerity.
• Demonstrated leadership, reliability, and flexibility.

Personal:

Have a cheerful, positive attitude and the ability to work effectively with others as well as the ability to work independently and treat everyone with respect, dignity and kindness.

WELL Health Diagnostic Centres does not use artificial intelligence-assisted tools as part of the recruitment process.

This role is for an existing vacancy. Compensation is determined based on market location, job-related knowledge, skills, experience level, and internal equity. Candidates with significantly more experience may be considered at a higher level with adjusted compensation for certain roles.

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WELL Health Diagnostic Centres welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WELL Health Diagnostic Centres is an equal opportunity employer. If you require accommodation for a disability at any stage of the recruitment process, please notify Human Resources.