Client services manager • coquitlam bc
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Job Description
What is the opportunity?Your natural flair for providing advice and resolving intricate business challenges is what sets you apart from the crowd. This role is all about professional relationship management and delivering top-tier financial advice in an end-to-end industry, whose specialized approach aligns sales, products, risk policy, and market strategies to deliver solutions specific for individual needs. This is a senior role in which your highly developed experience with financial analysis, credit, and client acquisition relationship takes centre stage. Your finely honed solution-development skills, combined with your innate business acumen, portfolio management expertise, and knack for client service, sets the stage for success.What will you do?Apply your past business development experience for prospecting, and lead generation, to new and existing clients
Demonstrate portfolio management and risk mitigation through the review of financial statements identifying trends, monitoring risk, and assessing for credit restructuring
Provide an exceptional client experience by delivering superior business and financial advice
Leverage the expertise of RBC by identifying referral opportunities, making introductions together with appropriate referrals to RBC partners
Collaborate and coordinate with the various teams to develop and execute a client contact strategy
Champion digital enablement by becoming an advocate of the RBC mobile application and wallet, promoting regular usage through educating and guiding clients on how to use it
Minimum 3-5 years commercial banking experience
Proven track record in business development and exceptional client relationship management
Credit skills including assessment of risk and financial analysis, credit structuring/solutions and presenting the deal
Specialized industry expertise in a past role (e.g., real estate, healthcare, agriculture)
Experience with emerging communications and technology (i.e., web-based meetings, social media, Digital Banking and Mobile Applications)
Proficiency in Mandarin Chinese
Strong communication and presentation skills
Deep products and services knowledge dependent on industry specialization
New client acquisition skills (i.e., pitching the value proposition, lead generation, initial customer contact and cold calling, asking for referrals)
University degree, ideally in commerce, business administration, or related experience
World-class sales and senior leadership training with countless development opportunities
A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation
A focus on work-life balance
A unique opportunity for personal and professional growth
Work in a dynamic, collaborative, progressive, and high-performing team
Address:
4370 KINGSWAY:BURNABYCity:
BurnabyCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
PERSONAL & COMMERCIAL BANKINGJob Type:
RegularPay Type:
SalariedPosted Date:
2026-07-22Application Deadline:
2026-08-06Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent Community
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
