Client advisor Jobs in Ottawa, ON

Moving is one of life’s greatest stressors—but for Canadian Armed Forces members, it’s a frequent part of the job. As a Relocation Advisor, you are more than an administrator; you are the primary anchor for military families. You turn high-stakes logistical challenges into seamless, supportive journeys, ensuring our heroes are taken care of at home.

This is a mission-driven opportunity to join a leader in the Relocation & Logistics sector. We offer the stability of a professional office environment paired with a culture of empathy. If you are a fast learner who can navigate complex information with precision and heart, you belong here.

The Details
Pay Rate: $21.63 / hour
Location: Ottawa (Transit-accessible; paid parking available)
Contract: Full-time, temporary (with a strong path to permanent transition)
Schedule: Monday to Friday
Shifts: Monthly rotations between 8:00 AM – 8:00 PM
Paid Training: 3 weeks of comprehensive onboarding (8:00 AM – 5:00 PM)

What You Bring to the Table
Bilingual in English and French
Strategic Partnership: You don't just process paperwork; you act as a consultant for families in transition.
Fast Learning: You can master complex policies and communicate them clearly.
Mission-First Mindset: You thrive in a role where your work has a direct, positive impact on the lives of others.



Advantages
A stable hourly rate of $21.63.

Directly support Canadian Armed Forces members and their families during major life transitions.

Deep-dive training into the CAFRD directive—an industry-recognized expertise.

Work onsite in a central, high-energy office where teamwork is the standard, not the exception.

A comprehensive 4-week onboarding program designed to make you an expert before you take your first solo call.

Consistent Monday to Friday scheduling with no weekend requirements.

Responsibilities
Act as the dedicated point of contact across phone, email, chat, and video, providing a warm and professional experience for every relocating member.

Lead virtual consultations to map out relocation journeys, proactively addressing complex challenges and clarifying policies to ensure peace of mind.

Manage the financial integrity of the move by reviewing, validating, and processing expense claims and advance requests with high accuracy.

Navigate and interpret the Canadian Forces Relocation Directive (CAFRD). You will be the expert voice translating complex policy into actionable advice.

Qualifications
Exceptional oral and written proficiency in both French and English is mandatory. You must be able to explain complex financial directives clearly in both languages.

To meet federal government security standards, you must have maintained continuous residency in Canada for the past 5 years (since March 2021).

At least 1 year in a high-volume call center, hospitality, or administrative role where multitasking and empathy were key.

High computer literacy. You are comfortable navigating up to 4 different systems simultaneously while engaging with a client.

Ability to maintain high productivity and rigorous attention to detail during peak relocation seasons.

Summary
We are looking for dedicated professionals who are ready to commit to a rigorous training program and a rewarding mission. If you have the empathy to support a family in transition and the intellect to master complex directives, we want to meet you.

Contact our team today:
Andrea.francis@randstad.ca with the subject "BCSR - Ottawa"

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

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