Client advisor Jobs in Oshawa, ON

Position Title: Senior Director – Enterprise Performance, Evaluation and Strategic Initiatives

Employment Status: Permanent Full Time

Position Status: This is a Non-Bargaining Unit position

This posting is for a new vacancy.

Hours of Work: Monday to Friday, 35 Hours

Position Reports to: Chief Executive Officer

Salary Range: $125,000 - $140,000, commensurate on skills and experience, plus participation in HOOPP and Group Benefits.

Primary work location: Oshawa (Hybrid work environment); Staff may be requested to work out of other DCHC’s sites in Pickering, Whitby, Ajax, Oshawa South and Oshawa North (Airport Road) as required.

Direct Reports: 5

· Manager

· Quality Improvement Coordinator - 1

· Health Information Specialist - 1

· Data Analyst - 2

Organization

Who We Are: Durham Community Health Centre (DCHC) is a charitable registered organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education for Durham community members facing barriers to health and well-being.

Who We Serve: DCHC offers equity-focused programs and services for priority populations, including Indigenous peoples, Black communities, 2SLGBTQI+ community members, newcomers to Canada, seniors, and clients without a family doctor. This approach helps community members access both preventive care and care when they are ill.

How We Work: Our interprofessional team includes physicians, nurse practitioners, nurses, counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together, we place each client at the centre of care and respond to their needs through integrated clinical care, wellness support, and health education.

Why Join Now: This is an exciting time to join DCHC as we advance an energizing path toward greater impact in local health care. Guided by our Strategic Plan, Theory of Change, brand, client stories, and resources, we are diversifying, expanding, and strengthening how we serve the community.

Position Overview

Durham Community Health Center (DCHC) is seeking an exceptional, self-driven leader to take on the role of Senior Director, Enterprise Performance, Evaluation and Strategic Initiatives. The role demands a leader who thrives in complexity, excels in driving enterprise-wide performance, and is relentless in the pursuit of excellence.

At DCHC we are committed to a collaborative culture where strategic thinking, execution discipline and shared leadership are at the core of everything we do. As a key member of the Executive Leadership Team, the Senior Director will be responsible for aligning enterprise performance, strategic initiatives, and quality improvement with DCHC’s long-term vision.

This role is a unique opportunity for an innovative leader to build high-impact frameworks for evaluation, decision support, special project execution and quality transformation. The right candidate will be a visionary, a doer and a collaborator; someone who can seamlessly transition between strategy and execution while fostering an organizational culture of continuous improvement and strategic excellence.

KEY RESPONSIBILITIES

As a member of the Executive Leadership Team and strategic advisor to the CEO, the Senior Director provides enterprise leadership across strategy execution, performance intelligence, transformation, risk, quality, accreditation, and organizational alignment.

1. Enterprise Strategy & Execution

· Translate DCHC’s strategic plan into clear annual priorities, business operating plans, performance measures, and funder accountabilities.

· Lead enterprise strategy execution and monitor progress against strategic commitments, ensuring alignment with organizational priorities and long-term strategic objectives.

· Ensure alignment between Board priorities, CEO direction, ELT accountabilities, resource management, and organizational initiatives execution.

2. Enterprise Performance & Intelligence

· Establish DCHC’s enterprise performance management framework.

· Develop integrated, real-time dashboards, scorecards, quality indicators, and performance reporting tools.

· Lead enterprise analytics, program evaluation, KPIs, outcome measurement, governance reporting, and data-informed decision-making.

· Provide the CEO and ELT with timely intelligence focusing on trends to support strategic decisions and performance improvement.

3. Strategic Initiatives & Transformation

· Lead CEO and ELT-sponsored strategic initiatives, complex enterprise projects, and transformational initiatives that improve service delivery and operational effectiveness.

· Establish clear governance framework, milestones, accountabilities, and measures for all organizational initiatives aligned to DCHC corporate balance scorecard.

4. Enterprise Risk, Quality & Organizational Excellence

· Lead the enterprise risk management strategy, including proactive risk identification, mitigation, monitoring, annual planning, and reporting.

· Lead DCHC’s enterprise Quality Improvement and accreditation strategy, including organization-wide QI frameworks, and compliance reporting.

· Integrate quality, risk, performance, evaluation, and continuous improvement into one enterprise framework.

· Strengthen organizational resilience, accountability, and readiness for emerging challenges.

5. CEO Advisory & Enterprise Alignment

· Serve as a strategic advisor to the Office of the CEO.

· Provide executive analysis, strategic options, decision support, and recommendations that enhance program and organizational effectiveness.

· Lead CEO Office strategic operating plans and priority tracking.

· Identify and resolve cross-portfolio dependencies, competing priorities, and organizational barriers that could impede enterprise execution.

· Champion One DCHC, One Strategy, One Enterprise.

Strategic Mandate

The Senior Director ensures DCHC has the clarity, intelligence, discipline, and execution capability to turn strategy into measurable organizational and community collective impact.

QUALIFICATIONS & EXPERIENCE

Education & Certifications

· Bachelor’s degree in healthcare administration, Business Administration, or a related field (master’s preferred)

· PMP, Lean Six Sigma, Change Management or a relevant performance excellence certification is an asset.

Experience & Skills

• 7-10 years of progressive senior leadership experience in enterprise performance, strategic execution, quality improvement, program evaluation, risk management, or transformation leadership.

• Proven success in leading high-impact initiatives, enterprise-wide projects, and complex change management efforts.

• Strong ability to analyze data, identify trends, and translate insights into strategic action.

• Deep understanding of Ontario’s healthcare transformation, integrated care models, and emerging policy trends.

• Exceptional leadership, stakeholder engagement, and executive communication skills.

• Demonstrated ability to lead in a collaborative, fast-moving, and high-accountability environment.

What Sets This Role Apart?

• This is a high-stakes, high-impact leadership role. It requires:

o A strategic powerhouse who can execute with precision.

o A collaborative leader who thrives in a multi-disciplinary, fast-paced environment.

o A change agent who is comfortable leading transformational initiatives and navigating complexity.

o A data-driven decision-maker who can synthesize insights into actionable strategies.

Why Join DCHC?

• Impact at Scale – Drive transformational change in a high-performing primary care organization.

• Enterprise-Level Innovation – Lead quality, performance, and strategic initiatives at the highest level.

• Leadership Growth – Competitive compensation, HOOPP pension, and ongoing professional development.

Benefits

· Comprehensive health benefits

· Healthcare of Ontario Pension Plan (HOOPP)

· Growth and Development opportunities; annual professional development allowance

Full vaccination against COVID-19 is mandatory for this position (DCHC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).

DCHC encourages applications from individuals who reflect the diversity of the communities served, including Indigenous peoples, racialized persons, persons with disabilities, members of the 2SLGBTQIA+ community, and other equity-deserving groups.

Application Process:

1. While we thank all applicants for their interest in applying, only those qualified and considered for an interview will be contacted. All applicant submissions will be kept on file for six months, for future consideration.

2. All applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume. As an applicant, it is your responsibility to ensure that you check your email regularly.

3. All positions are subject to the successful completion of the following pre-employment conditions for all external hires: Reference Checks; and Criminal Background checks (including Vulnerable Sector Screening).

4. Please be advised that AI Technology supports the screening process of applications. All final hiring decisions are made by our recruitment team.

Durham Community Health Centre (DCHC) is committed to creating an inclusive environment that welcomes and celebrates diversity so that all employees have the opportunity to thrive. DCHC will comply with all applicable standards as set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation. Accessibility: If you have accessibility needs and require alternate formats or other accommodation, please contact our Talent and Culture team at 905-723-0036, or by email to recruiting@durhamchc.ca