Client advisor Jobs in Oshawa, ON

This Volunteer Placement is Located in: Tegucigalpa, Honduras

Start Date: December 2026

Placement Length: 5 months

Language Requirements: Spanish Level 4-Advanced

Please submit a Spanish Resume and Statement of Interest

Eligibility: Open to Canadian Citizens and Permanent Residents of Canada only

The Volunteer’s Role

As part of Cuso International's commitment to strengthening economic resilience and expanding inclusive employment opportunities, we work with local partners to improve workforce development systems, employability outcomes, and labour market responsiveness.

In this placement, you will support INFOP in establishing its Employability Observatory, an initiative designed to strengthen the collection, analysis, and use of labour market and employability data. The Observatory will help measure the impact of INFOP's training and workforce development programs while generating valuable insights to support employers, job seekers, training institutions, and policymakers.

We are seeking a volunteer with expertise in employability, labour market research, workforce development, data analysis, and monitoring and evaluation to help design practical tools and systems that capture employment outcomes and support evidence-based decision-making.

Through this assignment, you will contribute to improving how workforce development programs measure success, identify labour market trends, and create stronger pathways to employment.

As a volunteer, you will:

• Design and Development of Employability Monitoring Tools
• Review and assess existing labour market and employability information available within INFOP.
• Develop and validate data collection tools, including surveys, interview guides, and questionnaires.
• Support the implementation and application of data collection methodologies.
• Develop frameworks and indicators to measure employability outcomes and program impact.
• Analyze collected data and produce findings, recommendations, and reports.
• Create user-friendly tools and processes for ongoing labour market monitoring and analysis.
• Knowledge Transfer and Capacity Building
• Develop a practical user guide for data collection, analysis, and interpretation.
• Design and facilitate training workshops on the use of employability monitoring tools and systems.
• Develop a facilitator's manual to support future delivery and replication of workshops.
• Build staff capacity in data-driven decision-making and labour market analysis.
• Present findings and recommendations to key stakeholders and leadership teams.

Essential Qualifications:

• University degree in Psychology, Sociology, Human Resources, Education, Labour Studies, Economics, Statistics, or a related field.
• Master's degree in Organizational Psychology, Industrial Psychology, Human Resources Management, Labour Economics, Monitoring and Evaluation, or a related field is considered an asset.
• Experience in employability, workforce development, labour market research, or program evaluation.
• Strong analytical and quantitative research skills.
• Experience designing surveys, assessments, or data collection methodologies.

Essential Background:

• Experience collecting, processing, and analyzing quantitative and qualitative data.
• Experience in employability programs, workforce development initiatives, or labour market assessments.
• Knowledge of labour market trends, workforce needs, and employment outcomes measurement.
• Experience in organizational strengthening and capacity-building initiatives.
• Experience designing career guidance, workforce readiness, or employment support programs.
• Strong facilitation and stakeholder engagement skills.
• Ability to work collaboratively with diverse teams and partners.
• Excellent analytical, reporting, and critical thinking skills.

What’s in it for YOU? A life-changing experience!

By contributing to the development of INFOP's Employability Observatory, you will help create sustainable systems that improve skills development and employment opportunities for future generations.

About Us

Cuso International (Cuso) is an international cooperation and development organization based in Canada that works to create social and economic opportunities for equity-deserving groups. Building on over sixty years of impactful work, we address global challenges by tackling the root causes of inequality. Working alongside our partners, we are focused on efforts to improve economic resilience, advance equity and inclusion for all, and deliver progress on climate action. We believe that by sharing skills, we can build better futures. Guided by our values of courage, inclusion, sustainability and accountability, Cuso combines innovative strategies and enduring partnerships to create lasting, meaningful change in communities across Africa, Latin America, the Caribbean, and Canada.
Project: Sharing Canadian Expertise for Inclusive Development and Gender Equality (SHARE)

Partner: Instituto Nacional de Formación Profesional

Volunteer Support and Requirements

Support Package

Cuso International provides a comprehensive support package to ensure volunteers maintain a modest and healthy lifestyle aligned with local standards. This includes:

• Monthly living allowance
• Accommodation
• Health insurance (including required vaccinations and antimalarial medication)
• Round-trip airfare and visa/work permit costs
• Pre-placement, in-country and reintegration training (along with access to self-directed materials and online resources)
• Ongoing local support
• Access to the Employee Assistance Program during and after placement

Selection and Screening

If you are shortlisted, you will need to:

• Confirm passport or permanent resident details for travel
• Provide two professional references and one personal reference
• Complete a language assessment during the initial phone interview
• Pass a police check and medical clearance before departure
• Comply with anti-terrorism checks
• Agree to uphold the Protection from Sexual Exploitation and Abuse (PSEA) policy and Code of Conduct

Residency and Citizenship: Candidates are responsible for confirming how volunteering internationally may affect their citizenship or residency status. Canadian Permanent Residents should verify requirements with Immigration Canada before travel.

Inclusion and Accessibility: Cuso International welcomes applicants from diverse backgrounds and equity-deserving groups. We provide reasonable accommodations throughout recruitment and placement. If you have accessibility needs, please contact us for support.

Ready to Make a Difference? Apply to volunteer today!