Client advisor Jobs in Ajax, ON

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

94,200 - 115,200

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

12%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

As a Claims Advisor/Senior Claims Advisor, Surety, Central and Western Regions, you will work with a high-performing team of Specialty Lines Claims professionals. This team is responsible for the management and handling of Surety claims such as Contract Surety, Commercial Surety, Developer Surety and Home Warranty in a team environment. Your claims experience and drive for excellence will help you successfully work collaboratively in a team environment.

Reporting to the Surety Claims Manager, you will be a part of our National Surety Claims Department and will work in a results-driven and highly rewarding environment to meet profitability and business objectives, and contribute to achieving the industry’s highest level of stakeholder satisfaction.

NOTE: The level of role offered will be determined based on skills, experience and education.

What you’ll do here:

• Oversee and handle complex claims on surety bonds including assessing coverage, liability, quantum, and recovery of loss activities and complete bonded obligations.

• Maintain relationships and synergy with Surety Underwriting and provides client support on moderately complex claims related matters.

• Work closely with your Manager to develop and recommend strategies in the file handling and resolution of claims.

• Can effectively navigate and determine strategies relating to insolvencies and dealing with Trustee/Receivers as they arise.

• Demonstrates strong negotiating and problem-solving skills and following through to execution and resolution of a claim.

• Demonstrate strong organizational skills in the collection of documentation and setting out and documenting the rationale of claim strategy and settlements within established authorization levels.

• Manage internal and external resources such as legal counsel and consultants retained for claims handling assistance and apply expense mitigation for same.

• Assist management with driving changes as needed and help strategize initiatives for the department as they arise.

• Maintain a collaborative and transparent communication with all stakeholders associated with the Surety line of business including internal and external stakeholders to ensure smooth relationships and delivering a second-to-none experience driven from our core values.

What you bring to the table:

• Legal degree or engineering degree is an asset.

• Minimum of 2 years of property claims or construction experience

• Management, coaching and mentoring experience is an asset.

• Excellent analytical and decision-making skills with attention to detail

• Strong negotiation

• Ability to work well under pressure and meet deadlines

• Flexibility with travel, as required

This role is eligible for employee referral bonus. #myReferrals3000

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Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.