Client advisor Jobs in Kingston, ON

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Applicant Guidance & Information

At Queen's, we are committed to helping people achieve their best. Whether you are beginning your career at Queen's or seeking your next opportunity, we are here to support you. Visit our Applicant Resources for guidance on applying, showcasing your skills and experience, and preparing for interviews.

Disclaimer: As part of the application process at Queen's University, our recruitment system uses Artificial Intelligence (AI), as defined under the Ontario Employment Standards Act, to ask job-related questions and confirm eligibility for hire. All final hiring decisions are made using non-AI related processes.

Job Summary

A Brief Overview

This position provides academic advice to students including degree requirements, course selection, transfers, timetabling, withdrawals, and regulations. This position acts as subject matter expert on policies and procedures for academic programs which may include submitting applications, registration, and/or fee payment. This position monitors academic progress requirements including tracking academic records, transfer credits, and facilitating individual student study plans. This position also acts as a resource to faculty including explaining policies, procedures, and student progression, and recommends changes to policies and procedures for improvement of department services.

Job Description

What you will do

• Provides academic advice to students including degree requirements, course selection, transfers, timetabling, withdrawals, and regulations.

• Acts as subject matter expert on policies and procedures for academic programs which may include submitting applications, registration, and/or fee payment.

• Monitors academic progress requirements including tracking academic records, transfer credits, and facilitating individual student study plans.

• Acts as a resource to faculty including explaining policies, procedures and student progression. Recommends changes to policies and procedures for improvement of department services.

• Coordinates large unit-wide tasks, activities, and or/events.

• Facilitates and/or participates at events which may include recruitment events, workshops, webinars, information sessions, presentations and/or ceremonies.

• Provides administrative support including, managing data, preparing reports, drafting correspondence, scheduling and tracking materials for courses, and/or monitoring and maintaining records.

• Provides administration for the awards process including canvassing and receiving nominations, reviewing dossiers, maintaining documentation and responding to questions about eligibility and funding.

• Participates as a member and provides administrative support to committee(s) including meeting coordination, setting agendas, meetings minutes, document distribution, drafting and reviewing correspondence and/or following up on action items.

• Assists with external communications including newsletters, website updates and monitoring and/or engaging on social media accounts.

• Assists with the tracking and processing of payments, discounts, subsidies, bursaries and refunds for continuing education courses.

• Other duties as required in support of the department and/or unit.

Required Education

• Four-Year Bachelor Degree or equivalent.

Required Experience

• More than 3 years and up to and including 5 years of experience.

Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

• Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.

• Provide consultation and advice on non-straightforward and/or complex issues.
  

• Interaction with others typically requires interpersonal skills and the ability to understand and influence.

• Adapt messages to meet the needs of the intended audience.
  

• Build relationships, trust and credibility.
  

• Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.

• Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.

• Participate in project team meetings and develop individual project plans.

• Lead procedural or technological change within a unit.

• Identify new problems and seek information and input to fully understand the cause of problems.

• Identify opportunities to improve the effectiveness and efficiency of work processes.

• Draw logical conclusions and provides opinions and recommendations.

• Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.

• Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities.