Client advisor • burnaby bc
At Burberry, we believe creativity opens spaces.Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.Thi... Show more
At Aviso, we are dedicated to improving the financial well-being of Canadians.As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, a... Show more
Changing consumer behavior, the rise of GenAI, and the need to avoid commoditization are transforming the practice of Marketing & Communications.As a Senior Client Partner at Quietly, you will help... Show more
As a Seasonal Concierge Advisor, you will:.Deliver world-class client service across all channels including Live Chat, Phone, and Email.Sell clothes and earn client confidence through unparalleled ... Show more
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation.The Group, a world leader in the luxury sector, operates in more than 45 countries w... Show more
The RBC Dominion Securities Inc.RBC DS”) Branch located in downtown Vancouver is looking for an experienced Associate Advisor to join a premier Portfolio Manager (“PM”) team by providing exceptiona... Show more
At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it.We power progress and protect ambition: for the clients who count on us,... Show more
Streamline Control Solutions, part of SGS — the world’s leading testing, inspection, and certification company operating across 115 countries — is a leading operational technology solutions provide... Show more
Salary: The base salary range for this position is typically $95,000 to $100,000 CAD with additional bonus and benefits available.However, compensation decisions are dependent on the facts and circ... Show more
What We do: iQmetrix is a global provider of Interconnected Commerce software solutions for telecom retail.Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of... Show more
King George Blvd Unit 306, Surrey, BC V3T 2W1, Canada (CA).This position is for an existing, open vacancy.Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all thin... Show more
Powertech Labs Inc is a cleantech company with the mission of being a trusted innovation partner providing solutions, specialized testing, and technical expertise for a safe and sustainab... Show more
Improve our clients’ lives one conversation at a time.If you are an individual who enjoys helping others decided on the best way to care for their family members by actively listening to their conc... Show more
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation.The Group, a world leader in the luxury sector, operates in more than 45 countries w... Show more
Is your interest in beauty and health more than “skin deep”? Do your friends and family members ask you for cosmetics advice? Are you up-to-date with the latest beauty trends and products? Do you l... Show more
Position: Experience Requirements Advisor.Reports To: Associate Director, Employer Relations and Talent Development.Contract Type: Indefinite, Full Time.The Chartered Professional Accountants of Br... Show more
Remote Client Benefits Advisor.Build a Rewarding Career from Home.Are you looking for a career that offers flexibility, professional growth, and the opportunity to make a meaningful impact? If you'... Show more
Coordinate and support health, safety and environment (HSE) issues and initiatives as required by our operations departments throughout Canada.The position will be based in Burnaby/Vancouver with s... Show more
Client-facing, fully remote, financial services.You are paired with a growing team, given tools and mentorship, and expected to enroll and support clients who asked for guidance.Training and leader... Show more
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.
Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.
As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.
SERVICE AND SALES
Meet and exceed individual and store sales and other commercial KPIs
Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
Be efficient in following-up and delivering after-sales services to our clients
Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
Foster team work and a positive work climate
CLIENT ENGAGEMENT
Build meaningful relationships with Clients
Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests
A proven track record in delivering sales and exceeding targets
Previous experience in Clientelling
A strong interest in fashion, art and culture
Strong product knowledge and good understanding of store retail operations
Understanding of competitor products
Experience in working as part of a team
Fluent in local language; English proficiency is desirable
Other language knowledge is desirable
Demonstrates Confidence, Curiosity, Conviction, and Care
Enjoys being part of a team
Energetic, Pro-active and self-motivated
Detail-oriented and creative with a passion for selling
Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
Results driven and commercial mindset
Flexible, collaborative and adaptable approach to work
Individual sales performance and KPI’s (Appointments, UPT, ATV & AUR)
Service targets (Guest Experience, Net promoter score)
New client acquisition (conversion and retention)
Number of appointments held on a monthly basis
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
• Expected base salary for the role will generally be between $21.00 and $22.75 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
• This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
