Client Advisor, Personal Insurance

Client Advisor, Personal Insurance

Aug 3, 2026 Location:

Burnaby, British Columbia, CA

We put our people first. As an employer of choice, Acera Insurance, formerly CapriCMW Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 550 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,000 professionals across Canada and change the way people feel about insurance.

Job Details

Status: Full-Time, Permanent

Location: Burnaby, BC

Pay Range: Acera’s total compensation offerings are based on pay for performance that recognizes exceptional individual and team performance. The typical hiring range for this position is from $55,000 – $70,000 CAD annually; the pay offering is based on location and will vary depending on related insurance experience, knowledge, skills, and internal equity.

Job Summary

We are currently recruiting for a full-time Client Advisor, Personal Insurance to join our team! In this role, you will work collaboratively with clients, insurance companies and with your internal team to provide an exceptional client experience. You will be responsible for advising, explaining, promoting and selling home, auto, and other personal insurance policies to ensure our clients are appropriately insured and protected.

Essential Job Functions:

Primary duties include, but are not limited to:

• Providing in-person, phone, and email service to clients, including processing renewals, endorsements, cancellations, policy changes, and new policies (ICBC, private auto, and personal insurance; commercial auto/fleet as required)
• Recommending and promoting optimal coverage, premiums, payment methods, and additional products
• Reviewing policy wordings and associated documents for accuracy, completeness, and correcting errors as needed
• Updating and maintaining automated forms for new business, endorsements, renewals, and claims
• Reviewing existing client policies and marketing as necessary
• Collecting payments in an efficient and timely manner
• Providing back-up support to the front desk as needed
• Delivering an outstanding client service experience

Qualifications and Soft Skill Requirements:

• Level 1 BC General Insurance License is required; Level 2 BC General Insurance License considered an asset
• 3 or more years of previous Personal Insurance experience
• Experience with Broker Management Systems, such as EPIC
• Microsoft Office applications including Outlook, Excel and Word
• Client-centric approach
• Strong verbal and written communication
• Exceptional organizational skills with the ability to work under pressure
• Builds and maintains positive relationships with clients and insurance companies
• Courteous and professional manner with clients and co-workers

Acera Insurance is one of the largest independent, employee-controlled brokerages in Canada. With over 60 locations across Alberta, British Columbia, Ontario, and the Yukon, and $1 billion in gross written premium, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.