Client advisor Jobs in Surrey, BC

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: The Advisor, Adult Protection Program possesses strong skills to guide and support Fraser Health’s (FH) clinical practice compliance with British Columbia’s adult guardianship legislation. The Advisor provides first tier response to FH staff and physicians regarding adult guardianship clinical practice obligations. The Advisor guides FH in meeting the complex care needs of vulnerable and incapable adults in the FH region. In collaboration with the Manager, Adult Protection Program, the Advisor identifies and meets the evolving needs of FH learners in the development of education and materials delivered online, virtually, and in person. Responsibilities Provides expertise, support and guidance to FH staff and physicians regarding adult guardianship legislation and related laws. Partners with internal stakeholders to maximize FH clinical practice compliance with adult guardianship legislation and related laws. Develops education, materials, and resources to support FH staff and physicians. Works in collaboration with the Manager, Adult Protection Program in the delivery of education to FH staff and physicians, and in the delivery of specialized and advanced practice education to FH designated responders. Collaborates with internal partners to develop, implement and evaluate FH programs, guidelines, and services for vulnerable and incapable adults. Identifies and advises the Manager of systems level issues that impact vulnerable and incapable adults. Develops policies and clinical practice guidelines that align with relevant adult guardianship legislation, regulations, and other provincial standards. Extracts and collates data, compiles statistics, and prepares reports. Tracks and monitors involuntary admissions under the Adult Guardianship Act (Section 59). Assists the Manager, Adult Protection Program to prepare and participate in court hearings with legal counsel. Monitors and responds to calls and emails received through the React Reporting line and email systems. Coordinates the Certificate of Incapability process under the Adult Guardianship Act. (Part 2.1). Liaises with external partners including the Office of the Seniors Advocate, Public Guardian and Trustee of BC, and Law Enforcement. Collaborates and liaises with other designated agencies as necessary. Identifies quality issues and recommends quality improvement initiatives to the Manager. Maintains an environment that values and promotes continuous learning through the planning, development, evaluation and delivery of education and services. Integrates research and best practice into the delivery of services to vulnerable and incapable adults. Represents the Adult Protection Program on various internal committees as assigned. Qualifications Education and Experience Master's degree in Social Work plus five years of recent related clinical experience working with BC’s adult guardianship legislation or similar legislation, or an equivalent combination of training and experience. Current practicing registration with applicable regulatory body and/or membership in applicable professional association, as applicable. Valid BC Driver's license and access to a personal vehicle for business-related purposes. COMPETENCIES: Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed. Professional/Technical Capabilities Demonstrated clinical experience and in-depth knowledge in the care of adults who are vulnerable or incapable of making decisions. Demonstrated ability to guide individuals toward the vision of the organization while fostering teamwork and commitment to excellence in the provision of care. Demonstrated diplomacy and integrity. Demonstrated ability to effectively manage and support change. Excellent conflict resolution, crisis intervention, and communication skills. Ability to effectively plan, implement and evaluate care outcomes. Applies the problem solving process demonstrating critical thinking, decision-making skills, and systems analysis. Defines own continuing education needs and maintains competency through reading literature, management workshops, seminars and available educational offerings. Ability to operate related equipment including related software applications. Physical ability to perform the duties of the position. About Fraser Health Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region. People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,+ staff, medical staff and volunteers. We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner. Together, we are the heart of health care. Instagram | Facebook | LinkedIn | X | Indeed | Glassdoor IMPORTANT: Recruitment scam warning Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.