Case manager • burnaby bc
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As General Manager, Academic, you will lead the global growth and success of Henry Schein One’s Academic Product portfolio. With full P&L accountability, you’ll drive revenue, profitability, and market share through innovative sales and marketing strategies, operational excellence, and customer success.
This role requires a dynamic leader who can scale SaaS businesses internationally, build and inspire cross-functional teams, and strengthen our partnerships across academic institutions, dental distributors, and global industry bodies. You will be responsible for ensuring Henry Schein One continues to set the standard for academic dental software worldwide.
What You’ll Do
Lead the global Academic Product portfolio, accountable for revenue, profitability, and market share.
Achieve sales and growth targets through KPI-driven strategies.
Drive new business development, marketing initiatives, and market expansion.
Ensure excellence in customer service, onboarding, and technical support.
Cascade and align objectives and KPIs across all business functions.
Build and sustain a high-performance culture with strong engagement and recognition.
Collaborate with other Henry Schein organizations to unlock mutual growth opportunities.
Represent HSOne at industry associations and academic communities, building market leadership and influence.
Partner with global product/tech leaders to translate customer and market needs into scalable product innovation.
What You’ll Bring
10+ years of progressive leadership in Enterprise SaaS, selling into public sector
Proven record of scaling businesses globally with direct P&L ownership.
Strong commercial and financial acumen - revenue, growth, budgeting.
Experience leading cross-functional teams (Sales, Marketing, Operations, Product, Customer Success).
Familiarity with software development methodologies and how they align to business outcomes.
Strong understanding of the relationship between Product & Engineering
Experience bringing products to new markets
Exceptional stakeholder management, negotiation, and collaboration skills.
Experience coaching leaders and developing talent while delivering results.
A growth mindset - curious, adaptive, and unwilling to settle for the status quo.
Direct Reports
Sales
Marketing
Operations
Support & Implementation
Technical Services
Our Recruiting Process
We aim to keep our process straightforward while ensuring both you and our team have meaningful opportunities to learn about each other.
Introductory Call – a conversation with our Talent team to learn more about you and share details about the role.
Online Assessments – behavioral and cognitive assessments (Predictive Index) to help us understand your natural working style.
First Interview – focused on your leadership journey, motivators, and alignment with the role.
Second Interview & Presentation (onsite) – deeper dive into your strategic leadership, cross-functional experience, and growth priorities.
For us, hiring is always human first: every application is personally reviewed, every interview is human-to-human, and we only use AI tools to support listening and accuracy, never to replace real connection.
We pride ourselves on fostering a flexible, high-performing culture that is inclusive and supports professional growth. As a future team member, you will embrace ownership, transparency, communication and collaboration.
The posted range for this position is CAD $220000 – CAD $250000, representing the expected starting base salary for candidates from entry-level proficiency in the role through to highly experienced. Final offers will be determined based on a combination of prior experience, skills, education, and market alignment.
What We Offer
Competitive compensation: base salary, performance bonus, and long-term incentives.
3% RRSP matching
Comprehensive health benefits plan, including 100% drug coverage
4-week paid vacation, growing up to 5 weeks with tenure
Opportunity to lead a high-impact global business.
A collaborative culture where your leadership helps shape the future of Henry Schein One.
