Case manager Jobs in Abbotsford, BC

Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent. The Company’s common shares are listed on the Toronto Stock Exchange (TSX : SJ). Stella-Jones recruits team members who embody our core values and desire an environment where growth is inspired, dedication is recognized, and achievement is rewarded. Our ever- expanding footprint provides a great prospect for career advancement as we seek to develop our emerging leaders.Position SummaryThe Territory Manager is a self-motivated, energetic, and passionate team player who manages a territory for a national retail account. Drives sales, service stores, develops relationships with store Managers and Department associates. Maintains and improves knowledge of store associates. Maintains a home office. Responsibilities : Weekly visits to Home Depot stores. In season, it is an average one time per week. Ensures inventory levels are maintained, ensuring job lot quantities on shelves. Suggested orders provided if stock is requiredHelps build a strong relationship with Pro Desk and lumber departmentHelp build a strong relationship with HD team. Working closely with Senior Management in store to target new and existing Pro Contractor businessCommunicate shipments directly with Pro team and ContractorEstablish and maintain a relationship with Pro Contractor. Work with the Pro’s to educate them on all products and programs available in the market.Ensures all Stella-Jones products are serviced, presented well and maintainedMaintenance of store displays, literature, and signage.Ensures all displays and signage are well maintained to Home Depot and Stella-Jones standardsFacilitates the return of defective product or incorrectly shipped product - RTV (return to vendor)Verifies shipping and receiving issues at the stores to ensure proper invoicing by Stella-Jones and payment by Home Depot during peak season daily or scheduledGives ongoing product knowledge training to Home Depot associates prior to season starts or throughout the year, as necessaryWarranty claims and site inspections. Assists customers or stores in processing claims, either by providing manufacture warranty procedures or if necessary, site inspections to customer’s home (accompanied by a Home Depot Manager)Participation in Home Depot events and shows. (virtual or live) Could include PK (product knowledge) and demos for customers and associatesPerforms other duties as required QUALIFICATIONSValid Driver’s LicenseClean Driver’s License abstractMinimum 5 years of customer service experienceProficiency in English, spoken and writtenEffective interpersonal and communication skillsExcellent presentation skills, public speakingExcellent Microsoft suite skill, intermediateProblem solving, prioritization and conflict resolution skillsMaintain positive and enthusiastic attitude even in adverse situationsExcellent customer service skills and the ability to anticipate customer needsAbility to work independently and in a teamTime and stress managementLumber and building product knowledge, an assetKnowledge of transportation and LogisticsMeticulous and on-time As a Stella-Jones employee, you will enjoy access to excellent benefits and incentives, including : Extended health and dental coverageLife insurance and accidental death & dismemberment (AD&D)Short-Term and Long-Term disability coverageCompetitive compensationAnnual Profit Share ProgramRetirement program (RRSP) with generous Company match (150% of employee's 4% contribution)Company Share Purchase Program with 10% Company contribution matchCareer advancement opportunitiesStella-Jones is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws.