Case manager Jobs in Delta, BC

Major Case Management Information Processor

Reference number : RCM25J-070295-000529

Selection process number : 25-RCM-EA-P-E-SUR-MCMOSC-142862 Royal Canadian Mounted Police - “E” Division, Major Case Management Operation Service Centre (MCMOSC)

Surrey (British Columbia)

CR-04 - CM equivelant SP-CK-04

$57,217 to $61,761

For further information on the organization, please visit

Closing date : 31 March 2026 - 23 : 59, Pacific Time

Who can apply : Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

PLEASE NOTE, WE WILL ONLY ACCEPT ON-LINE APPLICATIONS RECEIVED VIA THE Canada.ca SITE. Persons with disabilities preventing them from applying on-line are asked to contact the individual noted at the bottom of this advertisement.

NOTE : Applications are to be received online by clicking on the button below. Please do not send your resume or application to the Contact noted unless you are a person with a disability who is unable to apply online. The Contact can assist with general questions.

Please do not email the Contact asking for an update. You will be contacted if your resume will be considered further.

If you do not fully complete the screening questions as instructed, you may be screened out. It is not acceptable to put “see resume” in the space provided to answer the questions. You MUST clearly demonstrate in writing how you meet the Essential Education, and Experience requirements. Provide examples and describe the work / duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

Any or all of the asset qualifications, operational requirements, and organizational needs may be used for the screening of applications. If you meet these criteria, please clearly demonstrate how you meet them in writing. Provide examples and describe the work / duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

Original proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change.

Education obtained outside of Canada must be evaluated. Please contact The Canadian Information Centre for International Credentials as soon as possible to initiate the evaluation process

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. Should you require accommodation at any point during the evaluation process, please don’t hesitate to reach out to the Contact information provided below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Please be patient with us. We will be periodically reviewing batches of resumes, so it might take some time before you receive a response from us. Additionally, please be aware that our positions require an RCMP specific clearance, which is processed once the candidate pool is established. We genuinely want you to join our team, but these steps are essential and may require a bit of time.

Duties

The Information Processor is the fundamental role of the Information Management positions in every investigation. You will be using a database and naming standards to catalog all of the information gathered during major Police investigations. Much of the information received is electronic but needs to be converted to an acceptable format. In some cases, you will be scanning older hard copy (paper) materials. An Information Processor is the first step in the progression to the higher-level positions (AS02 and above) that rely on this key knowledge.

Work environment

Who is Major Case Management? We are the group that specializes in Information Management of serious, large and complex investigations the RCMP undertakes across the Province. We have offices in all the major cities in BC. You will be working directly with police officers, as a team, in support of the investigations.

You will work directly embedded in an Investigative unit providing support, training and expertise for the management of information for major cases such as drug trafficking, homicides, financial fraud and organized crime across the province. You will be instrumental in the creation of electronic Disclosure packages presented to the Courts for criminal prosecutions. Attention to detail, task orientation, and effective multitasking are essential skills, as you’ll regularly re-evaluate priorities amidst ongoing investigations. In the course of your work, you may be exposed to materials from Crime scenes, autopsies and / or other graphic materials. These positions will expose you to all aspects of investigations and what goes on behind the scenes in major investigations.

What do we offer?

At Major Case Management, we foster a work environment where employees have opportunities to grow, learn, progress in their careers and long-term job satisfaction. Our team enjoys the challenges of this important work and benefits from :

✅ Opportunities for advancement within our program but also exposure the many non-police opportunities within the RCMP as well as the wide array of roles in the Federal Government

✅ A total benefits package including a competitive salary, health and dental insurance plans, pension plan and a variety of leave entitlements

✅ Following the TBS common hybrid work model for the Federal Public Service, full-time employees are required to be in the office for at least 3 days a week, with exceptions for roles with sensitive work that don’t allow for remote work. However, many of our positions offer 1 or 2 days of telework per week, with expectations varying based on the position.

Intent of the process

Anticipatory.

A qualified group of candidates may be identified and may be used to staff future permanent or temporary vacancies in similar -level positions.

This inventory will be used to staff positions at RCMP E Division Headquarters at 14200 Green Timbers Way, Surrey, BC, as well as in Kelowna, Prince George, Nanaimo, and Victoria. It may also be used to staff future vacancies throughout RCMP E Division in British Columbia.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled : Number to be determined

Information you must provide

Your résumé.

According to the Treasury Board Standard on Security Screening, successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain RCMP security clearance involves a security / reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit / financial status, education, employment, etc. and may require certain residency requirements.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma OR an acceptable combination of education, training and / or experience.

(EX1) Recent and significant experience

• using common office applications (word processing, spreadsheet and database)

(EX2) Recent experience

(EX3) Recent experience

The following will be applied / assessed at a later date (essential for the job)

English essential

(EK1) Knowledge in managing files in a Windows-based environment

(EK2) Knowledge of internet and database search techniques.

(EK3) Knowledge of information management and quality assurance practices

(EA1) Ability to communicate effectively orally and in writing

(EA2) Ability to follow instructions

(EA3) Ability to use and maintain a spreadsheet.

(EA4) Ability to prioritize workload

(EPS1) Effective interpersonal relationships

(EPS2) Dependability

(EPS3) Initiative

(EPS4) Judgment

(EPS5) Attention to Detail

The following may be applied / assessed at a later date (may be needed for the job)

(AE1) Experience working in a regulatory or law enforcement environment.

(AE2) Experience in providing administrative support services in an office environment.

(AE3) Experience in providing information management services such as indexing, cross-referencing, filing, retrieving, archiving or destroying data.

(AE4) Experience in providing court-related or legal administrative support services.

(AE5) Experience in tracking, securing and storing sensitive material.

(AE6) Experience in converting digital photo, video, and audio files.

(AA1) Ability to analyze problems.

OPERATIONAL REQUIREMENTS

Some positions may require one or more of the following :

Conditions of employment

Enhanced Reliability status security clearance. Some positions may require Secret or Top Secret security clearance.

Some positions may require one or more of the following :

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Receipt of applications will not be sent. Candidates will be considered for positions as they become available and will be advised of any further evaluation.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

Interested persons must meet the essential qualifications to be appointed to the position, in a manner determined by the Selection Board. A person may be appointed to the position even though he / she does not meet any or all of the asset qualifications, operational requirements or organizational needs. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Once established, the qualified pool will be valid for a period of 12 months and may be extended

Please note that candidates (including persons employed in the Public Service) will not be considered to be in travel status or on government business and travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

Top-down selection may apply.

If a qualified candidate has been selected and appointed on an indeterminate basis from the established pool, they will be removed from the pool. If a candidate is selected for a specified period (including term, acting, or assignment / secondment) appointment, they will remain in the pool for future offers.

This process and the resulting pool will only be used to staff positions in the RCMP.

Incorrect or fraudulent information provided by a candidate during the application or assessment process will result in elimination from the process.

Experience qualifications will be assessed upon application. Further confirmation or assessment may be conducted through reference checks.

Those selected for assessment should be prepared to provide the names and contact information of recent references (recent is defined as within the last 2 years) :

References must be available, have an in-depth knowledge of your work / projects, and must be able to answer specific questions pertaining to your experience, achievements and strengths.

References that are not reachable and / or not available are lowering the candidates’ chances to be found fully qualified and be considered for appointment. When providing names of references, it is the candidate’s responsibility to ensure they are available to respond in a timely manner.

All communication relating to this process, including e-mail correspondence and telephone conversations may be used in the assessment of qualifications of the candidate.

PLEASE NOTE : Where an e mail address is provided, the Selection Board may choose to communicate with candidates by e mail to provide / request information and to invite candidates to attend any portion of the assessment. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Acknowledgment of receipt of applications will not be sent. We will contact candidates when the screening process is completed.

Candidates must meet the conditions of employment and continue to meet these same conditions during their employment.