Business Analyst – Healthcare Target Operating Model Specialist
Client: Service New Brunswick / Department of Health
Program: Provincial Clinical Information Solution (CIS) – Symbio Program
Location: Remote, with travel to New Brunswick at least once per month
Contract Duration: September 28, 2026 – September 27, 2028
Extension: Two optional one-year renewal periods
Employment Type: Contract
Hours: Full-time, 7.5 hours per day
Resume Length: Maximum 5 pages
About the Opportunity
The Department of Health is seeking an experienced Business Analyst (BA3) – Target Operating Model Specialist (BA-TOMS) to support the Provincial Clinical Information Solution (CIS) Program, also known as the Symbio Program.
New Brunswick is undertaking a significant healthcare transformation, moving from standalone hospital information systems toward a unified, standardized, and integrated provincial Clinical Information Solution. The Target Operating Model (TOM) will serve as the blueprint for how the future CIS ecosystem will operate, supporting standardized care delivery, improved data accessibility, operational efficiency, and a patient-centric healthcare system.
The BA-TOMS will play a strategic role in designing and validating a multi-entity operating model that supports the consolidation and standardization of digital health systems across the province. The successful candidate will work across government, regional health authorities, shared services, clinical teams, technology teams, and other stakeholders to develop frameworks, capability models, governance structures, service delivery options, and supporting operating model artifacts.
Key Responsibilities
The successful candidate will:
- Support the end-to-end development of the Symbio Capability Model, including defining core capability domains and establishing target maturity levels required for provincial sustainability.
- Facilitate workshops with provincial leadership, Regional Health Authorities (RHAs), Department of Health, Service New Brunswick, and program stakeholders.
- Build consensus on guiding principles, design guardrails, governance structures, and decision rights.
- Support the design and functional distribution of roles, responsibilities, and cross-entity interfaces across a multi-entity healthcare environment.
- Ensure appropriate alignment between clinical support, technical enablement, business operations, and shared services.
- Conduct assessments and analyze current-state capabilities.
- Develop frameworks, operating models, options analysis, and recommendations to support the future-state CIS ecosystem.
- Support service delivery options analysis, including in-house, shared services, hybrid, and other delivery models.
- Develop and support robust business cases for recommended service delivery models.
- Collaborate with senior executives, clinical leaders, technology teams, health administrators, subject matter experts, and third-party stakeholders.
- Lead and coordinate stakeholder engagement, workshops, governance reviews, and validation sessions.
- Manage concurrent workstreams, dependencies, risks, resources, decisions, and project progress.
- Prepare executive-level communications, briefing notes, presentations, status reports, and decision records.
- Support the development of healthcare operating models that enable sustainable, high-quality, and cost-effective healthcare and digital health services.
- Provide hands-on leadership in developing program artifacts and deliverables required to operationalize the Target Operating Model.
Key Deliverables
The successful candidate will be responsible for contributing to and supporting the development of:
- Approach and Framework for Operating Model Development
- Define top-down and bottom-up approaches.
- Ensure alignment between strategic objectives and operational realities.
- Establish scope, stakeholders, roadmap, work phases, risks, and key dependencies.
- Integrated Project Plan and Governance Framework
- Develop consolidated plans covering timelines, milestones, dependencies, risks, and decision pathways across workstreams.
- Stakeholder Engagement and Workshop Management Plan
- Develop structured facilitation plans, agendas, workshop materials, governance review materials, and validation outputs.
- Capability Model / Blueprint Development
- Identify capabilities required for a robust operating model.
- Define associated artifacts such as Terms of Reference, business process maps, SOPs, SLAs, and frameworks.
- Operating Model Artifact Development
- Lead and coordinate the development of artifacts required to operationalize the Target Operating Model.
- Assign work to appropriate program owners and track completion.
- Future-State and Operating Model Deliverables
- Future State Vision Report
- Capability Model
- Target Operating Model
- Role and Resourcing Framework
- Transition Roadmap
- Service Delivery Model Options Analysis
- Program Reporting and Executive Communications
- Executive status reports
- Risk and issue logs
- Decision records
- Executive briefing materials
Requirements
Mandatory Requirements
Candidates must clearly demonstrate the following mandatory qualifications and experience:
M1 – Education
- University degree in Business Administration, Health Informatics, Information Technology, or a related discipline.
- Alternatively, an equivalent combination of relevant education and demonstrated professional experience in healthcare or information systems will be considered.
M2 – Canadian Healthcare and Multi-Organizational Experience
- Minimum 10 years of Canadian healthcare experience.
- Proven experience navigating and managing multi-organizational partnership requirements.
- Experience in environments involving:
- Shared services
- Shared Clinical Information Systems
- Hospital amalgamations
- Provincial healthcare systems
- Regional healthcare organizations
- Health network environments
- Experience enabling large-scale transformative healthcare or digital health initiatives.
M3 – Strategic Consulting and Operating Model Experience
- Minimum 15 years of consulting experience involving:
- Strategic planning
- Business planning
- Operating model development
- Complex digital health initiatives
- Experience engaging senior-level executives and interprofessional teams.
- Experience working with:
- Hospitals
- Regional Health Authorities
- Government entities
- Demonstrated ability to align stakeholders and deliver large-scale transformational projects and programs.
M4 – Government and Health System Leadership
- Minimum 10 years of government and health system management and planning experience.
- Experience providing strategic leadership, subject matter expertise, and project/program management.
- Demonstrated experience designing, implementing, and evaluating:
- Healthcare policies
- Clinical programs
- Operational and administrative programs
- IT infrastructure
- Experience supporting the development of cost-effective, high-quality, and sustainable healthcare or digital health systems.
M5 – Availability
- Must be available to start work on or around September 28, 2026.
M6 – Resume Requirement
- Candidate must be able to provide a resume of no more than 5 pages.
- Resume must focus on the scored requirements and required deliverables.
M7 – Submission Limit
- Vendors are limited to a maximum of 2 candidate submissions for this requisition.
Desirable / Scored Skills and Attributes
Candidates with the following experience will be highly preferred:
S1 – Multi-Entity Facilitation and Consensus Building
10+ years of experience facilitating multi-entity discussions and workshops for large-scale healthcare or digital health initiatives.
Demonstrated ability to:
- Align stakeholder goals with business objectives.
- Facilitate discussions involving multiple organizations and stakeholder groups.
- Obtain buy-in and consensus on complex and sensitive matters.
- Support initiatives involving:
- Hospital amalgamations
- Shared services
- System-wide transformation
- Organizational and change management
S2 – Clinical Information Systems and Digital Health
8+ years of experience working with or implementing:
- Clinical Information Systems (CIS), and/or
- Healthcare IT or digital health projects in Canada.
Experience collaborating with diverse stakeholders, including:
- Senior executives
- Clinicians
- IT teams
- Privacy professionals
- Security teams
- Healthcare administrators
S3 – Healthcare Operating Model Development
5+ years of experience supporting healthcare operating model development in complex or matrixed environments.
Experience should include:
- Current-state assessments
- Future-state / target-state design
- Governance development
- Organizational structure design
- Clinical training and enablement
- Technology enablement
- Standard Operating Procedures (SOPs)
- Development of sustainable, high-quality, and cost-effective healthcare programs
S4 – Program and Project Leadership
10+ years of experience providing project or program leadership for large-scale healthcare or digital health initiatives.
Demonstrated experience:
- Managing multiple concurrent workstreams.
- Leading initiatives from initiation through execution and closeout.
- Monitoring project dependencies and progress against plans.
- Managing risks and resources.
- Documenting decisions and stakeholder discussions.
- Preparing communications for diverse audiences.
- Producing executive-level status updates and briefing notes.
- Aligning stakeholder requirements with strategic and business objectives.
- Working effectively within complex matrixed environments.
S5 – Executive Communication and Stakeholder Influence
10+ years of exceptional verbal and written communication experience.
Demonstrated ability to:
- Develop polished PowerPoint presentations and executive briefing materials.
- Communicate complex and sensitive subject matters effectively.
- Facilitate collaboration among senior stakeholders.
- Obtain buy-in and consensus.
- Influence organizational and transformational change.
- Engage effectively with senior-level stakeholders, including:
- Assistant Deputy Ministers (ADMs)
- C-suite executives
- Board members
Fluently bilingual candidates will receive additional consideration.
Preferred Candidate Profile
The ideal candidate will be a highly experienced healthcare transformation and operating model specialist with extensive Canadian healthcare experience and a strong consulting background. The candidate should bring significant expertise in strategic planning, digital health transformation, Clinical Information Systems, healthcare governance, multi-entity stakeholder engagement, and operating model design.
The successful candidate must be comfortable working with senior government and healthcare executives and navigating complex relationships across provincial health systems, regional health authorities, hospitals, shared service organizations, and technology teams.
Additional Requirements
- Must be able to work remotely.
- Must be available to travel to New Brunswick at least once per month throughout the engagement.
- Some after-hours or weekend work may occasionally be required with prior approval.
- Must be able to provide at least two recent client references for similar work.
- Must complete the required Conflict of Interest declaration.
- Must be willing to sign a non-disclosure agreement.
- Must complete Department of Health privacy training prior to commencing the assignment.
