Behavior analyst Jobs in Toronto, ON

What You’ll Do

:

Day-to-Day

• Lead the analysis, documentation, and validation of business requirements ensuring all the decisions and requirements changes are properly captured
• Collaborate with business stakeholders and technology teams across the bank as well as external partners to deliver the end-to-end solution
• Translate complex business needs into clear and concise functional requirements and user stories
• Facilitate workshops and working sessions with cross-functional teams to gather and analyze requirements
• Contribute to design and optimization of payment processes, ensuring compliance with industry standards and regulatory requirements
• Support scrum master and project manager in planning, scoping, and impact analysis for initiatives
• Perform gap analysis, root cause assessments, and release readiness reviews for payment system enhancements or upgrades
• Act as a subject matter expert (SME) for payment-related projects and operational improvements as well as SWIFT connectivity.
• Monitor post-implementation performance and incident resolution
• Must be able to work within tight deadlines and schedules which may result in extended working hours during peak time to meet project deliverables
• Mentor and coach less experienced team members
• Support various portfolio initiatives where possible
• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge
• Champion a high-performance environment and contributes to an inclusive work environment
• Experience and willingness to execute various test cycles

What You'll Bring:

• Manage and support SWIFT payment flows (MT and MX formats)
• Experience with ISO 20022 standards.
• Solid understanding of payment processing lifecycle and reconciliation processes.
• Experience working with banks, fintechs, or financial institutions.
• Strong expertise in business process mapping, requirements gathering & documenting and system analysis
• Core analytical and problem-solving abilities with keen attention to detail
• Ability to communicate effectively with both technical and business stakeholders, translating complex information into clear insights
• Ability to conduct gap analysis on different payment standards
• Strong ability to build and maintain relationships with stakeholders across the bank
• Ability to quickly adapt and manage multiple priorities in a fast-paced, dynamic environment
• Ability to proactively identify project risks and contribute to overall project health and success
• Proficiency in using Jira / Confluence/ MS Office
• Payments Domain Knowledge in SWIFT, Fedwire and ISO 20022 is an asset
• Experience working in Agile project methodology
• Professional English proficiency (written and spoken).

Nice to have:

• Knowledge of SQL.
• Experience working with databases.
• Experience building dashboards or reports using Power BI.
• Experience with APIs (REST/SOAP) and XML message structures.
• Previous participation in large-scale payment transformation projects.

What's in it for you?

• You’ll join a team focused on building cloud platforms as products, enabling delivery teams across the enterprise rather than acting as a centralized gatekeeper or operating within a narrow delivery focus. This role offers exposure to a wide range of technologies, problem domains, and stakeholders.
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.