Behavior analyst Jobs in Toronto, ON

52028 - Toronto - Rotation - 12 Months

Hiring salary range: $3,610.06 - $4,125.80 / Bi-weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Function:

• Support the settlement functions regarding interval-metered customers.
• Set up customers for wholesale settlement or retail billings and embedded generator payment using totalization tables. Implement and maintain customer account/meter data relationship in the load data management database.
• Respond to customer enquiries regarding billing matters and other Hydro One’s initiatives and customer requests to modify existing accounts and services.

Job Description:

• Set up or revise interval-metered customers for wholesale settlement or retail billings. Assist with the preparation of IESO energy/transmission totalization tables associated with wholesale settlement. Assist with the preparation of retail totalization tables, according to retail billing and generation payments.
• Implement and maintain customer account/meter data relationship in load data management database and forward to senior staff for review and approval.
• Respond to customer enquires regarding billing issues and other Hydro One’s initiatives and customer requests to modify existing accounts and services. Forward issues of concern to senior staff.
• Perform audits to ensure billing parameters such as (rate class, total loss application including transformer loss allowance/adjustments and transformer ownership), have been correctly applied and reflected in the subsequent bill to the customer. Forward discrepancies identified to senior staff.
• Exchange information with outside organizations such as IESO, 3rd party MSP, service providers. Contact customers regarding billing enquires.
• Perform other duties as required.

Selection Criteria:

Education:

• Requires knowledge of economics, engineering principles and business administration associated with wholesale settlement and retail billings.
• Requires a knowledge of computer technology to utilize various software applications and prepare reports.
• Requires a good knowledge of English to effectively communicate with external and internal staff.This knowledge is considered to be normally acquired in and equivalent to a four-year university education in appropriate field or the equivalent level of education.

Experience:

• Requires experience in billing and settlement processes.
• Requires an understanding of Ontario electricity market and the application of transmission and distribution tariff. Requires an understanding of Hydro One customer connection process and load data management.
• Requires experience with various computer data applications to produce reports.
• A period of over 2 years and up to and including 4 years' experience.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: September 8, 2026

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here.

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.