Associate Customer Service

Job Summary

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• Works multiple priority activities concurrently that require extensive coordination with multiple customers, time zones, and follow-through
• The successful candidate must interact effectively with internal and external customers
• The position utilizes extensive knowledge of company operations, policies, and department functions in performing duties, many of which are confidential in nature, with minimal direction
• Exercise good judgment in setting task priorities
• Must be self motivated, professional, tactful, possess strong problem solving and accuracy skills
• Communicate clearly and concisely in oral and written format with managers and employees of all levels
• Support multiple priority activities concurrently that require considerable coordination and follow through to meet requirements
• Reports to senior customer service representatives
• Initiative, strong organizational and communication skills, attention to detail, follow through and commitment to customer satisfaction are all critical to this role
• Handle a high call volume
• Use strong communication skills
• Maintain a positive professional demeanor while handing DSI customers

Job Number : DSI-002-000222-02R

Job : Customer Service

Primary Location : CA-Ontario

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Preferred Qualifications

• Work efficiently and effectively in a demanding environment
• Strong communication skills
• Skilled at organizing administrative processes and systems
• Proficiency in various software programs including MS PowerPoint, Excel, Outlook and Word
• Handle multiple tasks simultaneously and autonomously
• Must be detail oriented; possess executive presence, maturity and judgment
• Excellent interpersonal, organization and communication skills
• Strong problem solving skills that allows to proactively anticipate requirements
• Able to maintain a high degree of confidentiality
• Must be enthusiastic with a positive outlook and can-do attitude

Basic Qualifications

• High School diploma or equivalent
• A minimum of 3 years of directly related work experience
• 2 or more years experience working with Microsoft Office in a business environment
• Strong MS office skills

Competencies

• Communications
• Initiative
• Adaptability
• Planning
• Teamwork
• Work Habits
• Stress Tolerance
• Customer Service

Education Level

• High School Diploma / GED ( 11 years)
• Degree in business or related field preferred
30+ days ago