Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes including Automotive, Financial Services, Energy, Big Data, and more gain the best value and service from AWS?
At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more.
This is not a sales role, but rather an opportunity to be the principal technical advisor and voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.
As a TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.
Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy.
The close relationships developed with your customers will allow you to understand their business / operational needs and technical challenges, and help them achieve the greatest value from AWS.
This position will require the ability to travel 10% or more as needed.
The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.
If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work / Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Hybrid Work
We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face.
Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our Amazon offices.
BASIC QUALIFICATIONS
- 3+ years of technical engineering experience
- Experience with operational parameters and troubleshooting for three (3) of the following : compute / storage / networking / CDN / databases / DevOps / big data and analytics / security / applications development in a distributed systems environment
- Bachelor's degree
PREFERRED QUALIFICATIONS
- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead
National Account Manager - Western Region
Reporting to the Specialty Channel Sales Manager, the National Account Manager is responsible for the management and development of the Company’s business within assigned key accounts in grocery/mass and drug channel, and to meet and exceed sales targets and objectives. Monitors and communicates cus...
Senior Manager, Client Experience Toronto, Ontario, Canada
The Senior Manager, Consumer, CX role is responsible for helping to drive the success of the client relationship, including meeting client objectives within given budgets, and translating all of these factors into strategic briefs and corresponding planning documents to ensure not only client satisf...
Debt Relief Specialist /Account Manager – Toronto
Handling inbound calls from potential clients to determine if one of our services (bankruptcy and consumer proposal) are best suited to resolve their specific financial situation and rendering clients to appropriate resources and affiliates when our solutions are not suitable. A mid -size business a...
Account Manager /Assistant Account Manager – Business Development –Toronto Markham Branch
The Account Manager or Assistant Account Manager works as a member of the Business Development Team of the Branch with an emphasis on, residential mortgage, commercial mortgage and other commercial lending. The successful candidate must be fluent in spoken and written in Chinese and English and will...
Senior Account Manager
In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's...
Senior Manager, Enterprise Non-Trading Market Risk
Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. Reporting to the Associate Vice President, Enterprise Non-Trading Market Risk, the accountabilities of the Senior Risk Manager role include, but are no...
Marketing Communications Manager - Toronto 77153
In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's...
Cyber Security Project Manager – Toronto, Canada
The bank’s Cyber Security Maturity Improvement Programme (CSMIP) is designed to strategically address the top cyber threats the bank faces, using advanced technologies and sustainable processes. Objectives of the role: A Technical Project Manager is required to assist the Senior Project Manager to:....
Technical Product Manager
Good Project Manager experience for customer facing applications 10+ years - Leadership experience - Technical acumen and understanding of architecture - No coding - Meet with stakeholders analyze customer needs to define product requirements - Work with internal teams, including developers, engine...
Account Manager: E-commerce
In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's...