Customer support specialist Jobs in Toronto, ON

This range is provided by Dexian. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$35.00 / hr - CA$38.00 / hr

Duration : 4 months onsite

Location : Toronto, ON

We are seeking a highly motivated and skilled individual to join our team as an JPC Support Engineer. As an JPC Support Engineer, you will support application deployments, application management, automation, and systems integration. The candidate will support proprietary and third-party applications, file / data transfers, printing, and other processes. The ideal candidate will possess strong communication and organizational skills, as well as the ability to work independently and as part of a team.

Responsibilities for this position will include :

Provide technical assistance by responding to inquiries regarding errors, problems, or technical questions; train end users and technical support staff as required

Scripting with PowerShell and BASH

Database configuration and support SQL, Oracle

Work with reports, Crystal reports and Excel

Evaluate, install, and configure computer software and applications

Monitoring application system performance and troubleshooting issues

Set up accounts and workstations

Upgrade proprietary applications with new releases and models

Evaluate and prioritize customer support cases

Produce reports and analysis on data within at the request of the employer and / or the client both independently and / or with Engineering, when needed

Track work items and report to management on progress and / or risks

Work with all internal groups, including support, infrastructure and Development engineering

Prepare accurate and timely reports

Adhere to compliance within contractual service levels

The successful candidate will have a proven track record of meeting contractual service levels and will be able to thrive in a fast-paced and dynamic work environment.

Qualifications :

Bachelor's degree in Computer Science, Engineering, or equivalent experience.

Experience with relational database and SQL concepts

A minimum of five (5) years of experience as a Technical Support Analyst, Application support professional including Database support.

Four (4) years of experience MS back-office applications, SQL, SharePoint, Office 365

Three (3) years of experience in Windows Server Administration

Three (3) years of experience in Linux Server Administration

Two (2) years of experience in BASH, PowerShell

Two (2) years of experience in physical, virtual, and cloud infrastructures.

Experience working with Java or Pega applications

About Dexian

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Dexian will on request provide accommodation for disabilities to support your participation in all aspects of Recruitment, Assessment and selection process.

Employment details

Seniority level : Associate

Employment type : Contract

Job function : Information Technology

Industries : Information Services

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