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Customer support specialist Jobs in Toronto, ON

Last updated: 17 hours ago
Customer Support Specialist (Night-Shift)

Customer Support Specialist (Night-Shift)

AgencyAnalyticsToronto, Ontario, CA
CA$48,400.00 yearly
Full-time
Quick Apply
We're seeking an experienced customer support champion to join a department that has a stellar internal and external reputation for customer support. Our team provides world-class 24 / 5 support via I...Show moreLast updated: 3 days ago
  • Promoted
Customer Support Lead

Customer Support Lead

The Leadership AgencyToronto, Ontario, Canada
Full-time
Our client is a Series A startup helping businesses globally.They are one of Torontos fastest growing startups and are looking for Customer Support Representatives to join their team!.Mentor and de...Show moreLast updated: 30+ days ago
  • Promoted
Bilingual (French-English) Response Specialist, Customer Support - Remote

Bilingual (French-English) Response Specialist, Customer Support - Remote

Working SolutionsToronto, Ontario, Canada
CA$18.60 hourly
Remote
Full-time
ResponsibilitiesHeures flexibles, travail intéressant, pas de navette vers ou de votre lieu de travail.We're looking for independent contractors to assist Driver Assistance Program customers with d...Show moreLast updated: 1 day ago
  • Promoted
  • New!
Application Support Specialist

Application Support Specialist

Quantum Technology Recruiting Inc. (QTR)Toronto, ON, Canada
Full-time
Job Title : Application Support RoleWork Arrangement : 1 day onsite in TorontoJob Type : 6-Month ContractAbout the Role : This position focuses on internal application support and will play a key role i...Show moreLast updated: 17 hours ago
Technical Support Specialist

Technical Support Specialist

IntegritiToronto, ON, Canada
Full-time
Quick Apply
Our client is seeking an experienced Technical Support Engineer to join our Technical .In this role, you will provide Level I & Level II hands-on support to our .The ideal candidate will&...Show moreLast updated: 8 days ago
Support Specialist

Support Specialist

LEAP Legal SoftwareToronto, ON, CA
Full-time
Quick Apply
LEAP leads the world in the development and sale of cloud based legal practice management software for small law firms on a Software as a Service (SaaS) model. We employ more than 600 people globall...Show moreLast updated: 28 days ago
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RQ08228 Application Support Specialist

RQ08228 Application Support Specialist

Randstad CanadaNorth York, Ontario, CA
Temporary
Quick Apply
This is a contract position for a for our public sector client.Work location : 222 Jarvis St, Toronto, ON.This is a Hybrid role that requires the candidate to be onsite 3 days of the week (This is ...Show moreLast updated: 30+ days ago
  • Promoted
It Support Specialist

It Support Specialist

TCWGlobalToronto, ON, Canada
CA$28.85–CA$33.65 hourly
Full-time
Location : Canada at Toronto-Exchange Tower.Assignment with potential for renewal.Must Speak Chinese and English.Our leading Technology, Information and Internet client, is hiring an IT support Spec...Show moreLast updated: 22 days ago
Customer Support Specialist - Work From Home

Customer Support Specialist - Work From Home

AO Globe Life - Nzube Justin EjifughaToronto, ON, CA
Remote
Full-time
Quick Apply
Customer Support Specialist - Work From Home AO Globe Life is seeking highly motivated and results-oriented individuals to join our team as Remote Customer Support Specialists.This position offers ...Show moreLast updated: 30+ days ago
L2 Customer Support Specialist

L2 Customer Support Specialist

Brink´sToronto ON
CA$35.00–CA$45.00 hourly
Full-time
Handle inquiries from our internal and external customers relating to our DRS products and services via phone and email.Create & manage customer tickets in ticketing system to support each inquiry....Show moreLast updated: 30+ days ago
Customer Support Representative

Customer Support Representative

Ace Management GroupNorth York, ON, CA
Full-time
Quick Apply
Ace Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry....Show moreLast updated: 9 days ago
Remote Support Specialist

Remote Support Specialist

American Income Life AO - Abimbola BalogunToronto, ON, CA
CA$70,000.00 yearly
Remote
Full-time
Quick Apply
Are you ready to take your customer service skills to the next level? We are seeking a dedicated and customer-oriented Remote Support Specialist to join our dynamic team.As a Remote Support ...Show moreLast updated: 30+ days ago
  • Promoted
SharePoint Support Specialist

SharePoint Support Specialist

Peoples GroupToronto, ON, Canada
CA$90,000.00–CA$115,000.00 yearly
Full-time
Peoples Group is a boutique Financial Institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 30 years.Our mission is to exc...Show moreLast updated: 11 days ago
  • Promoted
Customer Support Representative

Customer Support Representative

Jobs for HumanityToronto, Ontario, Canada
Full-time
We are seeking a dynamic Remote Customer Support Representative to lead our customer service team.The ideal candidate will be responsible for managing customer service operations ensuring exception...Show moreLast updated: 30+ days ago
  • Promoted
Associate Customer Support

Associate Customer Support

Tech MahindraOntario, Canada
Full-time
Job role : Associate - Customer Support and Retention.On this project you will be providing frontline customer service and support for internet customers. You will be answering questions and resolvin...Show moreLast updated: 24 days ago
Customer Support Specialist

Customer Support Specialist

HONKToronto, Ontario, Canada
Full-time
About the Customer Service Representative Position.As a Customer Service Representative for HONK, you'll be the first person our customers come into contact with. On a typical day, you'll answer que...Show moreLast updated: 2 days ago
Bilingual Customer Support Specialist

Bilingual Customer Support Specialist

CB CanadaToronto, Ontario, Canada
CA$60,000.00 yearly
Full-time
The Customer Support Specialist facilitates and manages various processes (client specific) within the Contingent Workforce / SOW (Statement of Work) program and associated worker lifecycle process.T...Show moreLast updated: 30+ days ago
Business Support Specialist

Business Support Specialist

PFSL Investments Canada LtdToronto, ON, CA
CA$40,000.00–CA$55,000.00 yearly
Full-time
Quick Apply
Are you an organized and detail-oriented professional with a passion for supporting business operations? PFSL Investments Canada is seeking a dedicated Business Support Specialist to join our team ...Show moreLast updated: 30+ days ago
  • Promoted
Endpoint Specialist / Support

Endpoint Specialist / Support

National Consultant Professionals LtdEtobicoke, ON, Canada
Full-time
Job Description : Endpoint Specialist / Support.The Endpoint Specialist will be responsible for managing, securing, and optimizing the organization’s endpoint devices, including desktops, laptops, and...Show moreLast updated: 13 days ago
Remote Support Specialist

Remote Support Specialist

Globe Life - Kekoa JacobsToronto, ON, CA
Remote
Full-time
Quick Apply
Join Our Team as a Fully Remote Support Specialist at AO Globe Life! Are you passionate about customer service and love solving problems? AO Globe Life is seeking a Fully Remote Support Specialist ...Show moreLast updated: 30+ days ago
Customer Support Specialist (Night-Shift)

Customer Support Specialist (Night-Shift)

AgencyAnalyticsToronto, Ontario, CA
3 days ago
Salary
CA$48,400.00 yearly
Job type
  • Full-time
  • Quick Apply
Job description

Description

We're seeking an experienced customer support champion to join a department that has a stellar internal and external reputation for customer support. Our team provides world-class 24 / 5 support via Intercom live chat to tens of thousands of digital marketing experts worldwide.

We're specifically seeking someone with a strong background in live chat SaaS customer support, preferably with knowledge of digital marketing and / or SEO. If you have high emotional intelligence, love learning new

technology, are great at problem-solving, and know exactly how to delight customers at every interaction, we want to hear from you!

You'll join a tight-knit, highly committed & growing team that’s passionate about helping customers reach their business goals. We’re eager to lean in when it comes to growing our product and our customer base.

Like our customers, our team is global, and we enjoy a remote yet highly connected work environment : The culture is friendly, open, and collaborative, with regular Slack conversations and Zoom meetings, as well as shared projects and exciting initiatives to work on.

This role joins our Night-shift team, primarily serving customers in the APAC region. The core working hours are 7pm - 3am EST (starting Sunday evening) . You may also be needed to come into the Toronto office on occasion for in-office meet-ups which will occur during regular business hours (9am - 5pm EST).

What You'll Do

  • Deliver best-in-class live chat customer support in a timely manner
  • Use expert problem-solving ability and resourcefulness to provide our users with the answers they need
  • Apply critical thinking to troubleshoot technical issues
  • Collaborate with Product and Engineering teams to resolve issues / bugs
  • Collaborate with Customer Success and Sales teams to ensure risks and opportunities are promptly acted upon
  • Ensure customers are well-supported and educated at every interaction
  • Provide professional and friendly insights to customers when solving their problems
  • Contribute to the success of our department by suggesting improvements to our processes and our

product

  • Think outside the box when it comes to solutions and understanding what the customer needs, taking a
  • proactive approach while reassuring customers at every step of the way

    What You'll Bring

  • You have a couple years in a similar customer support role for a SaaS (Bonus if B2B)
  • You have advanced written communication skills
  • You’ve got high emotional intelligence, with the ability to read and reflect back the sentiment of your audience
  • You have excellent rapport-building ability with both customers and teammates
  • You’ve got a proven track record of meeting or exceeding common customer support metrics
  • You have the ability to multitask and handle multiple customer inquiries simultaneously
  • You’re strong at problem-solving and you have the ability to think critically when addressing tasks
  • You have the ability to show empathy, tactfulness, and diplomacy when interacting with others
  • If you have experience with SEO and / or digital marketing, this would be highly preferable, including
  • common digital marketing channels

  • Familiarity with SaaS platforms and related technologies
  • Compensation

    Our base salary for this role ranges from $48,400 to $72,600 . Compensation is determined by factors such as market salary data within Canada, technical skills, previous work history, and internal pay equity. Many positions also include additional variable compensation, which our Talent Acquisition team will discuss with you during the interview process.

    AgencyAnalytics is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or cognitive need, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.

    All your information will be kept confidential.

    At AgencyAnalytics, we empower marketing agencies with cutting-edge tools to streamline their reporting processes and elevate their client relationships. As a leading B2B SaaS company, we specialize in providing automated reporting software tailored to the unique needs of marketing professionals worldwide. Our mission is to revolutionize how agencies analyze and communicate data, ultimately helping them drive better results for their clients.

    We're a founder-led Canadian success story that started in 2010, and we're over 140 strong today.