Your challenge :
- Assist Ataccama customers in solving technical issues.
- Represent Ataccama through daily communications with customers via JIRA and Zoom to resolve Support Tickets.
- Solve advanced analytic issues related to Ataccama products and their integration with supported third-party software.
- Answer how-to questions, and suggest workarounds.
- Continuously expand your knowledge of Ataccama products and related third-party software, including but not limited to database management systems, identity and access management providers, and web application servers.
- Leverage the knowledge you gain and contribute to our documentation and knowledge base.
- Analyze support requests and escalate product bugs to product management.
- Work in close collaboration with a variety of teams within the company.
- Manage your day and prioritize tasks on your own.
Is this you?
- You have 2+ years of experience in a customer-facing technical role.
- You have strong interpersonal and communication skills while working with customers and internal team members.
- You have knowledge of SQL and relational databases, Linux shell commands.
- Your English is excellent, both written and spoken.
- You have algorithmic thinking and a troubleshooting mindset.
- You have a strong sense of ownership and organizational skills..
- You can work under pressure.
You are familiar with or willing to learn about these technologies :
- General networking knowledge,
- Integration with customer active directories
- XML, XSLT
- Any APIs (SOAP / REST / JSON)
Work equipment- Company laptop- Company mobile phonePerks & Benefits - Long-Term Incentive Program- "Bring Your Friend" referral program- 5 sick days, 2 personal days for each calendar year in addition to your vacation days- Flexible working hours & hybrid work setup- Annual package for mental health support- Corporate discounts on travel, fitness, attractions, and shopping- Health, vision, and dental benefits- Conference tickets to the best industry events of the year- Online courses & company access to Udemy to hone your skills- Kitchen stocked with fresh fruit and juice, teas, and the best coffeeWhile we highly value cooperation with all our business partners, we don’t accept unsolicited resumes from any sources other than directly from a candidate.
We reserve the right not to pay any fee for sending an unsolicited offer containing the details or resume of a job candidate, even if the relevant candidate is employed by our company.
Apply now Go to open positions
Sr. Software Engineer with Oracle, Linux/Unix, Websphere, MQ and Autosys to support a payments modernization project for a large banking client - 52695
Not looking for a support person, looking for engineer (oracle). A vacancy exists for an engineer to join the team in the delivery and development of this project and to eventually contribute to future enhancement, support, and maintenance post-delivery. Coding, testing, packaging, deployment and su...
Software Support
Solve advanced analytic issues related to Ataccama products and their integration with supported third-party software. Represent Ataccama through daily communications with customers via JIRA and Zoom to resolve Support Tickets. Continuously expand your knowledge of Ataccama products and related thir...
Software Engineer - Application Support
Software Engineer - Application Support. This Software Engineer role is responsible for managing application support processes, small enhancements, and day to day operations of our applications, providing thought leadership, navigating us through production issues and investigations, and being a key...
application support analyst
Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employ...
Customer Support Analyst
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Jonas Software – Club Divisi...
Senior Software Developer - Back End to support ONTrack
Position: Software Developer - Back End – Senior. ...
software technical support analyst
Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in respons...
Software Support Analyst
The Customer Support Analyst is a customer focused, self-directed member of our application support team. Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education...
software technical support analyst
Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in respons...
Intermediate Desktop Support Technician to provide level two hardware, software, and network-related support
Intermediate Desktop Support Technician to provide level two hardware, software, and network-related support. Position Overview: seeking an Executive Desktop Support Analyst who has experience supporting C-suite users. Microsoft Teams rooms) and supporting. The ideal candidate will work very closely...