Your challenge :
- Assist Ataccama customers in solving technical issues.
- Represent Ataccama through daily communications with customers via JIRA and Zoom to resolve Support Tickets.
- Solve advanced analytic issues related to Ataccama products and their integration with supported third-party software.
- Answer how-to questions, and suggest workarounds.
- Continuously expand your knowledge of Ataccama products and related third-party software, including but not limited to database management systems, identity and access management providers, and web application servers.
- Leverage the knowledge you gain and contribute to our documentation and knowledge base.
- Analyze support requests and escalate product bugs to product management.
- Work in close collaboration with a variety of teams within the company.
- Manage your day and prioritize tasks on your own.
Is this you?
- You have 2+ years of experience in a customer-facing technical role.
- You have strong interpersonal and communication skills while working with customers and internal team members.
- You have knowledge of SQL and relational databases, Linux shell commands.
- Your English is excellent, both written and spoken.
- You have algorithmic thinking and a troubleshooting mindset.
- You have a strong sense of ownership and organizational skills..
- You can work under pressure.
You are familiar with or willing to learn about these technologies :
- General networking knowledge,
- Integration with customer active directories
- XML, XSLT
- Any APIs (SOAP / REST / JSON)
Work equipment- Company laptop- Company mobile phonePerks & Benefits - Long-Term Incentive Program- "Bring Your Friend" referral program- 5 sick days, 2 personal days for each calendar year in addition to your vacation days- Flexible working hours & hybrid work setup- Annual package for mental health support- Corporate discounts on travel, fitness, attractions, and shopping- Health, vision, and dental benefits- Conference tickets to the best industry events of the year- Online courses & company access to Udemy to hone your skills- Kitchen stocked with fresh fruit and juice, teas, and the best coffeeWhile we highly value cooperation with all our business partners, we don’t accept unsolicited resumes from any sources other than directly from a candidate.
We reserve the right not to pay any fee for sending an unsolicited offer containing the details or resume of a job candidate, even if the relevant candidate is employed by our company.
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