Education

• College / CEGEP

Work setting

• Troubleshooting

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Provide customer service
• Manage incidents
• Troubleshoot and resolve technical problems
• Research and evaluate a variety of software products

Supervision

• 1 to 2 people

Computer and technology knowledge

• Jira
• Internet
• Desktop applications
• Word processing software
• MS Office
• MS Windows
• Machine Learning

Area of work experience

• Information technology (IT) service delivery

Area of specialization

• Technical support

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Screening questions

• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you have previous experience in this field of employment?

Experience

• 2 years to less than 3 years

Workplace information

• Hybrid

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Bonus