- Work Term : Permanent
- Work Language : English
- Hours : 40 hours per week
- Education : College / CEGEP
- Experience : 2 years to less than 3 years
Work setting
Troubleshooting
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Manage incidents
- Troubleshoot and resolve technical problems
- Research and evaluate a variety of software products
Supervision
1 to 2 people
Computer and technology knowledge
- Jira
- Internet
- Desktop applications
- Word processing software
- MS Office
- MS Windows
- Machine Learning
Area of work experience
Information technology (IT) service delivery
Area of specialization
Technical support
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Screening questions
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
Workplace information
Hybrid
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Financial benefits
- Bonus
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