Hotel operations manager Jobs in Toronto, ON

Description

• Provide senior operational leadership across a multi-property portfolio, ensuring consistency in guest experience, service delivery, financial performance, and operational execution
• Partner with ownership and senior leadership to translate growth vision into clear operating priorities, scalable systems, and measurable outcomes
• Lead, mentor, and develop General Managers and senior property leaders, building a high-performing leadership culture rooted in accountability, service excellence, and commercial discipline
• Establish and implement brand standards, service philosophies, operating procedures, and quality assurance practices that reflect the organization’s upscale lifestyle positioning
• Elevate the guest experience across the portfolio by optimizing service, operational flow, property design touchpoints, and team engagement
• Oversee hotel openings, brand conversions, renovations, repositioning initiatives, and the integration of new assets into the portfolio
• Build scalable operational frameworks, reporting rhythms, performance tools, and leadership structures to support ongoing expansion
• Drive portfolio-level financial performance, including profitability, revenue growth, GOP, EBITDA, labor management, forecasting, budgeting, and operational efficiency
• Partner with sales, marketing, revenue management, finance, development, construction, and property teams to align brand vision with commercial strategy and operational execution
• Assess property performance and market opportunities, providing strategic recommendations on investments, staffing models, service enhancements, and long-term growth priorities
• Foster a culture of excellence by reinforcing service standards, leadership accountability, talent development, and a strong sense of ownership at the property level
• Support future acquisitions and development opportunities through operational insight during due diligence, transition planning, and post-acquisition integration
• Serve as a trusted advisor to ownership, bringing sound judgment, practical solutions, and executive-level leadership to a fast-growing, entrepreneurial hospitality platform

Requirements

The Ideal Candidate

• 15+ years of progressive hospitality leadership experience
• Significant multi-property operational leadership experience
• Background in Luxury, Upper Upscale, or Upscale hotel segments
• Experience in lifestyle, boutique, independent, branded, or full-service hotel environments
• Proven success opening, repositioning, converting, or scaling hotels and hospitality brands
• Experience leading General Managers and senior property-level leaders
• Strong financial and commercial acumen, including P&L management, budgeting, forecasting, labor management, and profitability improvement
• Experience working directly with ownership, investors, or senior executive stakeholders
• Deep understanding of brand standards, service culture, guest experience, and operational excellence
• Strategic, hands-on, and comfortable operating in an entrepreneurial, ownership-led environment
• Confident communicator with the ability to influence, coach, challenge, and align teams across multiple markets

Leadership Attributes

• Visible, credible, and hands-on hospitality leader
• Strong coaching, mentoring, and team development capabilities
• Able to create accountability while maintaining a positive and engaging culture
• Commercially minded with a strong understanding of hotel economics and portfolio performance
• Skilled at building structure, standards, and systems in a growing organization
• Able to balance brand consistency with the unique character of individual properties
• Strong communicator with excellent judgment and stakeholder management skills
• Energized by growth, change, and the opportunity to build something meaningful
  

Corporate Culture

This is an exceptional opportunity for a senior hospitality leader who wants to do more than manage an existing platform. The Vice President, Operations & Brand Development will have a direct voice in shaping the operating structure, service culture, brand standards, leadership expectations, and growth strategy for a distinctive upscale lifestyle hotel portfolio.
For an executive who thrives in a builder environment and wants to leave a lasting mark on an emerging hospitality brand, this is a compelling next chapter.
Confidential inquiries welcome.