Job Summary

Job Description

What is the opportunity?

Wealth Manangement - Transfers team is looking for a Manager of Operations to lead a team of associates supporting high volume of requests and in a SLA driven environment. The Manager of Operations will report to the Senior Manager and will assist in administering all aspects of the day-to-day operations, processing and team management.

What will you do?

• Manage operations and human resources needs of the team
• Manage all team operations and daily work distribution
• Manage daily SLA and escalations
• Training and development for support staff – providing guidance to the team on complex tasks and or escalations, provide proactive feedback and coaching
• Provide leadership to the team in setting and attaining quality, measurable goals and objectives in an area where delays and errors may result in financial losses, promoting teamwork
• Promote team effectiveness and promote team reward and recognition
• Review, update and ensure consistent execution of key team processes

What do you need to succeed?

Must-have

Nice-to-have

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Job Skills

Additional Job Details

Address :

180 WELLINGTON ST W : TORONTO

City : TORONTO

Country : Canada

Work hours / week : 37.5

Employment Type : Full time

Platform : WEALTH MANAGEMENT

Job Type : Regular

Pay Type : Salaried

Posted Date : 2024-11-25

Application Deadline :

2024-12-14

Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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