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application support analyst

application support analyst

Techy Logs Software IncScarborough, ON, CA
26 days ago
Salary
CA$30.00 hourly
Job type
  • Permanent
Job description
  • Education :
  • Expérience :
  • Education

    • College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
    • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Perform Web-server backup and recovery operations
    • Provide customer service
    • Manage incidents
    • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Tight deadlines
    • Repetitive tasks
    • Attention to detail
    • Personal suitability

    • Client focus
    • Efficient interpersonal skills
    • Initiative
    • Organized
    • Ability to multitask
    • Time management
    • Experience

    • 2 years to less than 3 years
    • Durée de l'emploi : Permanent
    • Langue de travail : Anglais
    • Heures de travail : 30 hours per week