Application Support Analyst

MindlanceToronto, ON

30+ days ago

Salary

CAD41.25–CAD48.13 hourly

Job description

Job Title : Application Support Analyst

Location : Toronto, ON & Halifax, NS

Duration : + Months

Daily Responsibilities :

Will be supporting software releases and evaluations
Open to be on-call sometimes
Identify the root cause for job failures and remediate them
Monitor via ITRS Dashboard to ensure health of Application.
Ensure timely delivery to downstream consumers (Front Office).
Drive improved stability and higher quality of data delivered to Front Office.
Document new issues that occur and maintain / enhance existing documentation to ensure consistent steps performed for known issues.
Coordinate between several groups to remediate issues (Support, Development, Analytics, Quants).
Investigate pricing failures and resolve issues utilization various skills including SQL, Unix, Windows.

Must Haves (and how they are used) :

Self-motivated analytical mindset to drive issues to completion to go through multiple teams

Financial experience / knowledge working in a bank

Strong scripting language experience - Powershell scripting is what they use

Other scripting languages ok, Powershell preferred

SQL language (any DB language but SQL Server / Oracle preferred)

Windows Server, ability to deep-dive into issues

ITRS Geneos Monitoring Software – or any monitoring tool

Job Scheduler experience ( BMC Control-M, Cron, etc.) – or any scheduler tool

Plusses :

Experience working with Equity Derivatives and / or Analytics

Supporting trading platforms

Linux scripting

Python

Mindlance is an equal opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.