R&d engineer • toronto on
We are looking for a DevOps Engineer to be responsible for the operational stability, reliability, and availability of a large‑scale, global IVR and contact center platform supporting mission‑criti...Show more
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We are looking for a DevOps Engineer to be responsible for the operational stability, reliability, and availability of a large‑scale, global IVR and contact center platform supporting mission‑critical customer interaction flows.
In this role, you will focus on production operations, system monitoring, incident response, and reliable deployments across AWS‑based cloud and on‑premises environments. You will play a key role in ensuring uninterrupted customer access to IVR services and maintaining platform health across infrastructure, application, and voice layers.
The DevOps Engineer will work closely with IVR Engineers, Application Architects, Data Engineers, Data Analysts, QA, and external partners to support releases, investigate production issues, and continuously improve platform stability and observability. This role requires strong technical foundations in cloud infrastructure, networking, and voice systems, combined with an operations‑first, production‑focused mindset.
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* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
