Inside Sales Representative

Who are we?

Richelieu Hardware is a North American leader and an agent for change in a dynamic and creative industry. We are an importer, distributor and manufacturer of specialty hardware and complementary products.

Our customers More than 100,000 customers in North America : kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, residential and commercial woodworkers, and hardware retailers including renovation superstores.

Our team 3,000 people, close to half of whom focus on sales and marketing, and more than 50% of whom are Richelieu shareholders.

Job Description

The Inside Sales Representative will work in our showrooms located at 33 Dufflaw Rd. North York reporting to the Showroom Manager.

Answering customer phone calls and working with customers in the contractor and retail showrooms; sharing accurate information and product knowledge, ensuring exceptional service and customer satisfaction, while delivering Best-in-Class experience.

Prepare accurate price quotations to respond to external inquiries from customers.

Outbound calls to existing customers currently assigned as house accounts.

Provide support to the external Dayvan Sales team contributing information, knowledge, and ideas, as well as keeping Management informed of key developments.

Key Attributes

Experience in a customer facing sales role working in a fast-paced multitasking environment.

Experience working at a contractor’s desk in a lumberyard or one of the big box stores would be valuable

Natural curiosity for how things work together and an aptitude for tools and hardware

Strong team player with excellent communication and interpersonal skills, confidence, and comfort with both telephone and in-person contacts.

Strong organizational and time-management skills

Familiar with Microsoft office suite of programs and good general computer skills

What we are offering

• A balance between work and personal life
• The possibility of having a hybrid schedule
• A dynamic and inspiring environment
• A competitive salary that is based on the market.
• A progressive salary driven by performance and managed by objectives results.
• An Employee Share Purchase Plan (ESPP).
• A group insurance plan to meet your personal needs.
• Competitively priced products
15 days ago