Inside Sales Associate

Job Description

Job Description

We are seeking an Inside Sales Associate to join our team! You will resolve customer questions and offer solutions to drive company revenue.

Responsibilities :

• Provide technical assistance and support for customers regarding specifications of Brook Crompton products, and trouble shoot applications as needed
• Understand the customers’ business and determining customer requirements and expectations in order to recommend specific products and solutions
• Enter and maintain purchase orders, customer orders, procurement match and trade discounts as needed
• Maintain various records and files including rebate files, stock transactions, price catalogs, customer lists, product catalogs, and discounts.
• Provide and maintain knowledge of current motor pricing
• Proactively recommend items needed by the customer to increase customer satisfaction and improve transaction profitability
• Recommends products to customers, based on customer's specific needs and interests.
• Increase sales and average order size by means of cross-selling, add-on sales and offering promotional sales items
• Evaluates customer specifications ensuring compliance with technical and commercial requirements in accordance with industry standards.
• Accurately process customer transactions such as orders, quotes or returns
• Answers questions about products; prices; durability and credit forms
• Educate customers about terminology, features and benefits of products to improve product related sales and customer satisfaction
• Estimates delivery dates and arranges delivery schedules.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
• Contact customers following sales to ensure ongoing customer satisfaction
• Instructs customers in use of products.
• Investigates and resolves customer complaints.
• Obtains credit information on prospective customers.
• Prepares quotes, advise credit and terms in accordance with standard procedures and customers' profitability profiles
• Reviews purchase orders for accuracy
• Manage time effectively, meet personal goals and work effectively with other members of the sales team
• Provides support to outside sales representatives.
• Learn new procedures and product information as required
• Acts as liaison between customer and manufacturing entity for unique products and applications.

Qualifications :

• College diploma and / or equivalent sales experience in related industries
• 3-5 years experience in the field or in a related area as well as knowledge of electric motors
• Excellent customer focus skills including interpersonal and communications and listening skills.
• Good organizational, problem solving and analytical skills
• Strong computer skills, ability to work with details and solid math skills
• Strong negotiation skills
• Ability to work with vendors and in a team setting
• Deadline and detail-oriented

Company Description

Brook Crompton is a leading manufacturer of electric motors for the global industrial market. With over a century’s technical & design expertise Brook Crompton delivers consistently reliable electric motors to a global market.

Company Description

Brook Crompton is a leading manufacturer of electric motors for the global industrial market. With over a century’s technical & design expertise Brook Crompton delivers consistently reliable electric motors to a global market.