Director, Engineering - Commercial Technologies

About Four Seasons :

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing.

Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide.

At Four Seasons, we are powered by people and our culture enables everything we do.

The Director, Engineering of Commercial Technology will be accountable for the thought leadership, strategy, and direction of Engineering Technology, that supports the priorities and strategies within the Commercial organization.

They will work in close collaboration with Digital Product Owners, IT Platform Owners, In-house Engineering teams and Third-party vendors to analyze, design and implement technologies / applications that enables Four Seasons to be the world’s most guest-centric, digitally driven luxury hospitality brand.

The candidate thrives at solving deep technical issues, building best in class applications and will be responsible for defining the engineering, architectural strategies, frameworks, and governance processes that unlock enterprise-wide capabilities at scale.

This role is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Senior Director, Solution Architecture, Commercial Technology.

What You Will be Doing :

Strategy and Business Plan Initiatives

Responsible for leading and defining the technical strategy, design, roadmap, and systems integration of the technology stack to support Commercial strategy, objectives and desired experiences across Digital Channels, Brand Marketing.

You will work with development teams to build / enhance hospitality commercial applications like hotel staff apps, customer mobile app, customer ecommerce solutions.

Focused on delivering exceptional Guest and Staff experiences that drive revenue and operational efficiencies.

Conducts market research on latest technology trends to expand capabilities, and plans Proof of Concept to assess fit for purpose and needs.

Has in depth knowledge and understanding of competitive products, services, and trends within the luxury brand and hospitality industry

Engineering and Architecture

Authors architectural blue-print designs that builds capabilities to enable enriched analytics, personalization, and work process automation across Four Season’s omnichannel experience platforms (e.

g., web, mobile, email, staff facing service platforms)

Builds best in class engineering processes and development models to produce fast, error free applications and systems

Leads and participates in the development of engineering and architectural strategies and frameworks

Translates the commercial business objectives and requirements into solutions design.

Ensures products are compliant with technology architecture and design / operational processes.

Provides ongoing review of in-progress activity against technology and development standards

Products, People and Culture

Experience building and managing an application development / software team. Motivating the team for results.

Skilled at mentoring, motivating, developing technical resources, conducting code reviews, explaining Design work.

Provides strategic and technical advice as the subject matter expert across key Commercial Technologies

Collaborates with internal and external cross-functional teams to solve problems and implement new solutions that are aligned with the commercial strategy and the products’ roadmaps.

Supports resource planning and allocation across the platform teams to ensure the team has the right capacity and capabilities to achieve its vision

Creates a continuous learning environment, identifying ways to learn from one another to strengthen the team’s bond and sense of ownership

Builds best practices and training to further technical mastery, across the organization

Drives the organization toward greater enterprise agility through identifying and partnering with other departments to address technology impediments

Technical Solutioning

Expert skills building services, integrating into larger environments in a cloud first environment

Experience integrating web service calls and / or RESTful / gRPC, proficiency with Restful web services, n-tier architecture

Proven success monitoring services for performance, error management, throughput, then tuning based on analysis

Working knowledge of web & mobile app protocols (NoSQL / JSON / REST / JMS)

Experience with Mobile App development languages, platforms, best practices.

In depth knowledge of object-oriented analysis and design, UML, design patterns.

Experience with system integration

Extensive Project skills completing development designs / technical skills

Who You Are :

Behavioural Competencies

Focused on delivering exceptional Guest and Staff experiences that drive revenue and operational efficiencies.

Continually pursues new business opportunities and takes quick action to make them a reality.

A proven ability to lead, influence and develop others in a cross functional environment.

Skilled in the ability to communicate complex challenges, risks and options analysis that drives stakeholders’ alignment.

Collaborates with internal and external cross-functional teams to solve problems and implement new solutions that are aligned with the commercial strategy and the products’ roadmaps.

Builds best practices and training to further technical mastery across the organization

Technical Skills

Experience working with Microservices, micro front ends, modern type script languages, cloud technologies (Amazon preferred), Devops, CI / CD, Git or equivalent repositories.

Modern web development technologies (React, Angular, Javascript, jQuery, typescript), modern front-end Services like node.js,

Expert skills in mobile app technologies and related best practices. Ability to write and understand modern mobile app languages : Kotlin, Flutter, Swift, Objective-C and others.

Experience in managing mobile and web applications, including operational support, troubleshooting, reviewing logs validating results.

Frameworks : Firebase, Spring, SpringBoot, MVC, JBOOT or similar Java frameworks, libraries and frameworks

Expert experience building and deploying applications on any major cloud system (Amazon or Azure preferred)

Experience with integrating between enterprise systems like Salesforce, Oracle.

Experience working with Marketing platforms including Adobe Experience Manager, Sales Force Marketing Cloud, Salesforce, Hotel Systems including Amadeus, Oracle, and Sabre

Knowledge of Agile Tools and methodology (Confluence, Monday.com, Jira)

What You Bring :

10-15+ years of experience in Digital, Engineering Technologies including Ecommerce, Web, Mobile Apps, Cloud services

7+ Years - Expert skills architecting solutions for enterprise applications running in a cloud-first environment. Experience required in throughput management, troubleshooting, monitoring, building alerting systems, performance and load management.

10+ Years leading developers, reviewing code, mentoring, teaching best practices, managing development deliverables.

15+ years Development experience, building software applications for Fortune 1000 Organizations. Must be able to build solutions for Enterprise systems using modern methods.

Experience working across global functional teams with diverse profile of people, processes, and priorities

Experience in delivering with global internal and external product teams while leveraging Agile / Scrum methodologies

Bachelor’s degree required, preferably in a Business or IT discipline (Computer Science). MBA would be considered an asset

The Following Would be Preferred

Architecture Certification (TOEGAF or similar)

Hospitality Experience

Ecommerce experience

Salesforce experience

Oracle system experience

Experience in a Project management, Scrum Master capacity

This role will be a Hybrid working model, which will require 2-3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If contacted for an employment opportunity, please advise Human Resources if you require accommodation.