Workforce analyst Jobs in Toronto, ON

About Shiftlab: Shiftlab is a fast-growing, AI-driven workforce management platform.

Over 30,000 retail professionals already rely on us for scheduling, time and attendance, team communication, and real-time performance visibility — the everyday tools that make running an hourly workforce simpler for operators and better for the people on the floor.

We're a fully remote company built on trust, ownership, and collaboration.

Our mission is to elevate human potential, and for us that starts on the frontline: less time lost to manual scheduling and paperwork, more visibility and control for the people actually running the stores.

About The Role: This is a strategic, client- and prospect-facing role.

We're looking for someone who can own Enterprise client relationships and help close deals.

You'll sit with sales and marketing as a credible expert voice in the room with prospects, lead demos for enterprise accounts, and give Product a seat-at-the-table view of what enterprise HR buyers actually need.

• **This is a remote opportunity.

Our preferred locations are: Regina, Vancouver, Toronto, Denver, Davidson/Charlotte What You'll Do: Sales engineering & deal closing Sit directly with sales as a credible expert voice in the room — this is a lead role in prospect and client conversations, not a back-seat supporting one Lead product demos for enterprise prospects, tailoring each pitch to that vertical's specific HR and operational pain points Help build and run a go-to-market strategy for specialty retail Partner with marketing on positioning, messaging, and collateral for new target verticals Domain expertise in the room Bring the human side of the conversation — speak credibly to the real operational and people impact HR/workforce systems have on both the business and its frontline staff Speak knowledgeably to the compliance complexity around hourly workforce management — labor law, scheduling regulations, wage/hour rules — as it comes up in prospect conversations Translate the nuance of third-party integrations — payroll systems, internal operating systems, POS systems — well enough to speak credibly to a prospect's requirements and connect the dots for our internal teams Customer & market insight Act as our in-house expert on HR and hourly-workforce issues in retail — bring that lens into prospect and customer conversations Gather and synthesize feedback from prospects, customers, and industry contacts to spot unmet needs before they show up in a support ticket Product voice Hold a seat at the table on product roadmap decisions Help ensure the product both innovates and checks the compliance/operational boxes enterprise HR buyers require Work with Product to turn market and customer signals into concrete opportunity briefs — not just “customers want X,” but why, and what it's worth Identify HR and workforce management pain points specific to hourly, multi-location workforces and help Product prioritize what we build next What You Bring: A closer, first — proven ability to hold your own in a boardroom with a prospect and help win the deal; this is the top filter for this role, ahead of raw domain tenure 10+ years in HR, retail operations, or workforce management — ideally some combination of the three Direct experience with hourly, frontline workforce environments at scale (retail, restaurant, or similar multi-location operations) Enterprise experience — you've operated inside, or served, large and complex organizations Working knowledge of the compliance landscape around hourly workforce management (labor law, scheduling regulations, wage/hour rules) Comfortable leading client-facing conversations in a consultative, expert capacity Conceptual (not necessarily technical) fluency with third-party integrations — payroll, POS, and internal operating systems — enough to speak credibly to a prospect's requirements and translate for internal teams Comfort operating across sales, customer-facing, and product work — this isn't a role for someone who wants a single lane Experience giving product demos or leading prospect-facing conversations A track record of turning an operational or HR pain point into a clear business case or product requirement Strong written and verbal communication — you'll be translating between sales, CS, and product regularly Self-starter who's comfortable building a go-to-market motion in a new vertical largely from scratch Nice to have Hands-on technical aptitude with integrations or systems — a genuine asset if you have it, but not something we screen for Experience in specialty retail categories beyond telecom — apparel, jewelry, beauty, or other regulated or hourly-heavy retail Background with HRIS, payroll, or workforce management software Prior experience at an early-stage SaaS company What We Offer: Begin your journey with a competitive starting salary! Compensation: The expected base salary range for this role is $130,000–$160,000 CAD, plus variable compensation.

The overall compensation package will reflect the successful candidate’s experience and the final scope of the role.

Enjoy peace of mind with a comprehensive benefits package for you and your entire family. Embrace work-life harmony with a flexible remote working environment, generous vacation and trusted sick leave program. Invest in your future with our RRSP/401K/PF and Share Ownership plans.

What's even better?

We offer a match program!

We care about your family, offering maternity, adoption, and paternity leave salary top ups as well as ten “New Baby Days” for all parents welcoming a new child into their life. Enjoy a “Cultural Day” off annually to celebrate a day of religious or cultural significance. Give back with up to 6 days of paid time off annually for volunteering or personal learning. We believe in the value of taking time to refresh, re-energize, and reflect on your career journey.

Employees are granted a seven-week sabbatical after every seven years of employment! Want to Join the Team? If you’re interested in a career with ShiftLab, please submit your resume and cover letter.

We are an equal opportunity employer.

We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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