Senior instructional designer Jobs in Toronto, ON

We are seeking a Senior UX Designer (hybrid, 3 days onsite) to lead end-to-end user and service design initiatives within a large digital environment. This role involves UX research, service design workshops, data-driven analysis, and the creation of design deliverables (wireframes, prototypes, user flows) to ensure high-quality, user-centric solutions.

Advantages

• High-Impact Design : Shape strategic digital solutions by conducting user research, managing workshops, and creating unified user experiences.
• Collaborative Environment : Engage with cross-functional teams, bridging the gap between business needs, technology, and user-centered design.
• End-to-End Service Design : Guide projects from conceptual research through final deployment, influencing multiple product lines.
• Agile / Hybrid Frameworks : Gain experience in flexible delivery environments, ensuring continuous improvement and timely feedback loops.
• Professional Growth : Work on diverse deliverables—UX strategy, service blueprinting, prototypes—enhancing leadership and design capabilities.

Responsibilities

1.Develop, review, and implement UX and service design projects end-to-end, ensuring alignment with user expectations and business goals.

2.Produce user flows, prototypes, and wireframes to communicate design concepts effectively.

3.Lead user research (both generative and evaluative) to capture insights for persona development, customer journeys, and segmentation.

4.Synthesize data to inform design direction and iterative improvements.

5.Plan and conduct workshops, stakeholder sessions, and design reviews to align cross-functional efforts.

6.Ensure solutions leverage standardized patterns and meet relevant digital service standards.

7.Implement metrics, performance measures, and user feedback loops for ongoing design refinement.

8.Advocate for best practices in design systems, accessibility, and consistent user experiences.

9.Communicate progress and challenges regularly, ensuring buy-in from business, technical teams, and end users.

10.Present design rationales and outcomes to leadership, refining product roadmaps to meet evolving needs.

Qualifications

Summary

As a Senior UX Designer, you will champion user-focused approaches, facilitate research and workshops, and align digital solutions with strategic goals. Through effective collaboration, data-driven design, and service design best practices, you will deliver refined, impactful user experiences that drive innovation and value for all stakeholders.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.