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User testing • edmonton ab

Last updated: 5 days ago

Service Designer (Senior)

SereneAidEdmonton Southwest, AB, ca
Full-time

Job Description – Service Designer (Senior).Government of Alberta (GoA) – Technology and Innovation.Digital Design and Delivery (DDD).Edmonton, Alberta (Primarily Remote with occasional onsite meet... Show more

Digital Architect - 100% Remote

Recrute ActionEdmonton, AB, ca
CA$90.00 hourly
Remote
Temporary

Work on impactful public sector digital transformation projects focused on modern technologies, agile delivery, and innovative digital services.Collaborate with multidisciplinary teams to help mode... Show more

Testing and Commissioning Manager - LRT

COLAS CANADA INC.Edmonton, AB, CA, T5S 2P3
Full-time

Colas is a Canadian leader in transportation infrastructure - materials, construction, and maintenance.From roads to rail, airports to ports, we build some of the most important projects that conne... Show more

Product Tester – No experience – Work from Home

OCPAEdmonton, Alberta, CA
CA$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

Part-Time Accounts Assistant - Eurofins Enviro-Works

Eurofins Canada Environment TestingEdmonton, Alberta, Canada
Remote
Part-time

The Accounts Assistant will perform the core day-to-day AP/AR activities.The right candidate for this role is experienced in supporting finance operations on a part-time basis and adhering to a lar... Show more

Senior Business Systems Analyst to provide project support for Financial ERP Solutions (IFS,

S.i. SystemsEdmonton
Full-time

Our valued financial services client is seeking a .Senior Business Systems Analyst to provide project support for Financial ERP Solutions (IFS, Dynamics ).Permanent full-time role located in Gatine... Show more

Material Testing Technician

EnglobeEdmonton, Canada
Full-time

You will play an important role in a dynamic and passionate team, collaborating on a variety of projects of all sizes and scopes in the environment, renewable energies, hydroelectricity, transporta... Show more

Service Designer - Senior (Remote) JP925

P@thlion Staffing CareersEdmonton, AB, Canada
Remote
Full-time
Quick Apply

The Government of Alberta (GoA) has embarked on transforming the work of government to deliver simpler, more efficient, and better services for the citizens of Alberta, thereby ensuring that the ne... Show more

Work From Home – No Experience – Product Tester

OCPAEdmonton, Alberta, CA
CA$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

Construction, Testing & Commissioning Engineer

Sapsol Technologies IncEdmonton, AB, CA
Full-time
Quick Apply

The Construction, Testing & Commissioning Engineer will be responsible for planning, executing, and supervising.This role ensures successful implementation, integration, and validation of signa... Show more

Field Source Testing Technician - Edmonton

AGAT LaboratoriesEdmonton, AB, CA
Full-time
Quick Apply

Your future is bright at AGAT!.At AGAT Laboratories, we are the next step in your career!.By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, ... Show more

Technical Analyst - Testing and Certification, Edmonton, AB

IntertekEdmonton, AB, Canada
Full-time

Technical Analyst - Testing and Certification, Edmonton, AB.This is a fantastic opportunity to grow a versatile career in testing and certification!.Intertek's Electrical business line applies more... Show more

$25-$45 per hour Work from Home Product Testing

OCPAEdmonton, Alberta, CA
CA$25.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

Senior Software Developer

StantecEdmonton, AB
Full-time +1

At Stantec, we have some of the world’s leading professionals passionate about enabling our business to be its best.Our business teams include finance, procurement, human resources, information tec... Show more

Online Product Testing - $25-$45 per hour

OCPAEdmonton, Alberta, CA
CA$25.00 hourly
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

Senior ServiceNow Business Analyst to support the design and delivery of solutions on a ServiceNow

S.i. SystemsEdmonton
Full-time

Our valued client is seeking a.Senior ServiceNow Business Analyst to support the design and delivery of solutions on a ServiceNow platform, with a strong focus on Customer Service Management (CSM).... Show more

Business Systems Analyst

PCL ConstructionEdmonton, AB, CA
Full-time

The future you want is within reach.PCL Family of Companies (PCL), we don't just build projects --  we build opportunities, careers and communities.We are 100% employee-owned, every employee has a ... Show more

Testing and Commissioning Coordinator - LRT Systems

ColasEDMONTON, AB, CA
Full-time

Colas is a Canadian leader in transportation infrastructure - materials, construction, and maintenance.From roads to rail, airports to ports, we build some of the most important projects that conne... Show more

Production Associate

Randstad CanadaEdmonton, Alberta, CA
Full-time +1
Quick Apply

We are currently seeking a reliable and detail-oriented Production Associate to join a busy industrial operation in Edmonton.This position is ideal for candidates with warehouse, assembly, hydrauli... Show more

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Service Designer (Senior)

Service Designer (Senior)

SereneAidEdmonton Southwest, AB, ca
8 days ago
Job type
  • Full-time
Job description
Job Description
Job Description – Service Designer (Senior)

Job ID: GOAPRDJP00000925
Client: Government of Alberta (GoA) – Technology and Innovation
Division: Digital Design and Delivery (DDD)
Role: Service Designer – Senior
Location: Edmonton, Alberta (Primarily Remote with occasional onsite meetings)
Contract Type: GOA Standard Contingent Resource
Duration: Up to 24 months extension possible
Hours: 36.25 hours/week
Positions: 17

Role Overview

The Government of Alberta’s Digital Design and Delivery (DDD) division is seeking up to seventeen (17) Senior Service Designers to support enterprise-wide digital transformation, service innovation, and program modernization initiatives across government ministries.

The Service Designer will work within cross-functional Agile teams alongside product owners, researchers, developers, policy teams, and business stakeholders to improve citizen-facing and internal government services using human-centred design methodologies.

The role focuses on understanding user needs, improving end-to-end service experiences, designing future-state services, conducting research and usability testing, facilitating co-design workshops, and supporting organizational change initiatives.



Requirements

Key Responsibilities

Human-Centred Service Design

  • Integrate human-centred design methods into digital transformation and program review initiatives
  • Analyze current-state and future-state service experiences
  • Design and improve citizen and employee service journeys across channels:
    • Web
    • Mobile
    • Phone
    • In-person
    • Social media
    • Print/mail

Research & Discovery

  • Conduct qualitative field research and behavioral research
  • Plan and facilitate:
    • User interviews
    • Discovery sessions
    • Co-design workshops
    • Concept testing
    • Service prototyping
  • Analyze findings and present actionable recommendations

Service Design Deliverables

Create and maintain:

  • Journey maps
  • Service blueprints
  • Process maps
  • User story maps
  • Strategy and roadmap documents
  • Service performance metrics
  • Prototype designs and usability reports

Agile Product Delivery

  • Work within Agile cross-functional product teams
  • Participate in:
    • Sprint planning
    • Backlog refinement
    • Iterative delivery
    • Continuous improvement activities

Change Management & Transformation

  • Support organizational and service transformation initiatives
  • Collaborate with executives and frontline teams to:
    • Redesign processes
    • Improve policies
    • Support adoption of new services
    • Enable operational integration
Mandatory Requirements

Must Have

  • Minimum 2 years of experience in service design research and outputs
  • Minimum 3 years of experience working in or for the public sector
  • Minimum 2 years working in Agile cross-functional product teams
Nice-to-Have Skills
  • Experience conducting qualitative field research
  • Experience facilitating co-design workshops
  • Experience with usability testing and reporting
  • Experience delivering digital services as a Service Designer
  • Experience supporting change management initiatives
  • Experience with Government of Alberta digital transformation projects
  • Experience working on large-scale service innovation or modernization programs
Preferred Skills & Competencies
  • Human-centred design
  • Design thinking
  • Service blueprinting
  • Journey mapping
  • User research
  • Usability testing
  • Agile/Scrum delivery
  • Stakeholder engagement
  • Facilitation and workshop leadership
  • Digital transformation
  • Organizational change management
  • Communication and presentation skills
Work Arrangement
  • Primarily remote within Canada
  • Occasional onsite meetings/workshops in Edmonton
  • Some travel within Alberta may be required for field research and interviews
Security Requirements
  • Criminal Record Check required
  • Enhanced Security Clearance may be required for some projects
  • Potential eligibility for RCMP Top Secret Clearance
Deliverables

The Service Designer will contribute to:

  • Service innovation projects
  • Digital transformation initiatives
  • Program modernization
  • End-to-end service experience improvements
  • Service performance measurement
  • Prototype development and testing
  • Strategy and roadmap planning



Requirements
Mandatory Requirements Must Have Minimum 2 years of experience in service design research and outputs Minimum 3 years of experience working in or for the public sector Minimum 2 years working in Agile cross-functional product teams Nice-to-Have Skills Experience conducting qualitative field research Experience facilitating co-design workshops Experience with usability testing and reporting Experience delivering digital services as a Service Designer Experience supporting change management initiatives Experience with Government of Alberta digital transformation projects Experience working on large-scale service innovation or modernization programs Preferred Skills & Competencies Human-centred design Design thinking Service blueprinting Journey mapping User research Usability testing Agile/Scrum delivery Stakeholder engagement Facilitation and workshop leadership Digital transformation Organizational change management Communication and presentation skills Work Arrangement Primarily remote within Canada Occasional onsite meetings/workshops in Edmonton Some travel within Alberta may be required for field research and interviews Security Requirements Criminal Record Check required Enhanced Security Clearance may be required for some projects Potential eligibility for RCMP Top Secret Clearance