User experience Jobs in Ottawa, ON

Who we are at FCM:

The Federation of Canadian Municipalities (FCM) is the national voice of local governments, representing their interests with the federal government.

With over 2,000 members, including Canada’s largest cities, small urban areas, rural and remote communities, as well as 20 provincial and territorial municipal associations, FCM represents more than 90% of the country’s population. Through its advocacy, funding offers and diverse programs, FCM’s work has a direct impact on Canadians’ quality of life.

At FCM, we are committed to making the communities Canadians live in more prosperous, sustainable, and equitable. We aspire to be deeply respectful, collaborative, empowering and inclusive. All leaders in the organization embrace these values, the corporate culture and the passion for FCM’s mission.

About This Role:

We’re looking for a hands‑on Employee Experience Lead to coordinate and deliver ERP communications, training, and change support across key systems and processes, as we work to implement WorkDay as our ERP system. You’ll be the go‑to person for making transitions smooth, clear, and effective - helping employees understand and adopt new tools, policies, and workflows.

What you’ll be doing:

Change Management Execution

• Lead change activities for Enterprise Systems
• Collaborates with the ERP project team and other stakeholders to ensure that communications and change initiatives are aligned with overall project goals.
• Conduct impact assessments and readiness surveys.
• Track adoption metrics and follow up with teams to close gaps.
• Facilitate workshops and feedback sessions to support change adoption.
• Create and maintain change agent networks across departments to support peer‑to‑peer engagement.
• Develop and manage post‑implementation support plans to reinforce adoption and address lingering issues.

Communications

• Develop and distribute employee‑facing materials: newsletters, FAQs, intranet updates.
• Maintain content libraries and ensure messaging is timely and accurate.
• Coach People Leaders on how to communicate changes to their teams.
• Build and manage a centralized communications calendar to align messaging across initiatives.

Training Coordination

• Design and deliver training materials for the ERP and processes.
• Facilitate live and virtual training sessions; manage attendance and follow‑up.
• Maintain job aids, quick reference guides, and onboarding content.
• Collect feedback and improve training effectiveness.
• Develop microlearning modules and self‑serve resources for just‑in‑time learning.
• Track training completion rates and generate reports for compliance and leadership review.

Project Support

• Maintain project plans and task trackers for initiatives.
• Coordinate meetings and follow up on action items.
• Support testing and rollout of systems and tools.
• Troubleshoot issues with IT, People & Culture, and Finance to ensure smooth delivery.
• Document lessons learned and contribute to post‑project reviews for continuous improvement.
• Assist with vendor coordination for external training or system support.

Employee Experience Improvements

• Identify and improve key touchpoints in the employee lifecycle.
• Monitor feedback channels and elevate recurring issues.
• Recommend enhancements to processes based on employee insights.
• Conduct employee journey mapping exercises to visualize and improve experience across stages.
• Support engagement surveys and analyze results to inform experience improvements.

What You Bring:

• 4 to 6 years in change management, training, communications.
• Bachelor’s degree in Human Resources, Communications, Organizational Development, or combination of education and experience.
• Experience using and supporting Workday implementations and post‑go live.
• Certification in Change Management (e.g., Prosci, CCMP) is an asset.
• Adult learning or instructional design certification is a plus.
• Strong writing, facilitation, and coordination skills.
• Experience with tools like Asana, SharePoint, and Teams.
• Bilingualism (French/English) is a plus.

Additional Information:

• This posting is for a 12‑month term position
• This posting is for an existing position

Salary Range:

$101,459.00 - $113,883.00

What we offer:

We offer a flexible work model grounded in accountability, collaboration, and delivering results. It is designed to support both performance and well‑being. While work is primarily virtual, occasional travel to our Head Office in Ottawa is expected. The majority of the team is based in the National Capital Region.

Where applicable, you may also have opportunities to travel across Canada to engage with the communities we support and better understand the impact of our work.

Employee experience and supports:

We are committed to creating an environment where people can do their best work while maintaining a healthy balance including:

• Flexible work arrangements that support productivity and collaboration
• Summer schedule (July 1 to Labour Day):
  • 7‑hour workdays
  • Fridays off, aligned with team and operational needs
• Ongoing commitment to employee development
• Comprehensive range of employee benefits and services designed to support employee wellbeing and development. Please note: details and eligibility may vary depending on the role
• Modern office space in Ottawa’s ByWard Market and downtown core

We’re committed to fostering an organizational culture that embraces equity, diversity, inclusion and belonging, where individuals from diverse racial and ethnic identities, ages, nationalities, social economic status, sexual orientation, gender identity/expression and physical and mental abilities can thrive and be fully engaged at their best level.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

The future of work at FCM includes a hybrid work model; therefore, this role will be a combination of virtual and on‑site work. The successful candidate is required live within 80kms of downtown Ottawa, unless otherwise specified, and be authorized to work in Canada.

As part of our recruitment process, we use automated artificial intelligence tools to screen applicants. All AI-generated assessments are reviewed and validated by our People and Culture team.

In closing….

We thank all candidates for their interest; however, only those selected to proceed to the next stage of the recruitment process will be contacted by a member of our People and Culture Team.

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